I'm honestly surprised I can't find this feature being requested before...
I'd like a trigger that looks at any field OR custom field and allows us to write a rule:
The real world example for me is lock codes. I use a 3rd party lock software that populate a custom field once the code is set. Sometimes the code can take 20+ minutes to set. I currently have no method of setting a trigger to ONLY send a message once the actual code is set on the lock. I would like to set a trigger that says "If lock code = is known" then send message.
Known/is_known trigger could be used to customize so many things.
Hi Kaiden!
We do have a trigger condition you can add to only send the template if a door code has been generated. When you go to add a condition to the trigger, in the Statuses section, there's a Door Code Status option. Once you add that, you should see the optoin to set it ot Code Generated Successfully. This way, it'll send if a door code was generated for the booking:You can also configure the retry options for the trigger so that if a door code hasn't been generated yet when the trigger is supposed to send the template, the system can attempt to resend it: https://www.ownerrez.com/support/articles/triggers-setup-configuration#retry
My understanding is that this field only works if locks are hosted via OwnerRez. Since my locks are on Lynx, this feature does not work.
