Rezzy gives the option to reply in English or in the guest's language. I would like Rezzy to reply in the guest's language if it's a language I speak as well ( in my case Dutch, English and French). But I wouldn't like to reply in a language that I don't understand as I won't be able to double check the answer and people will find out it's not really me replying! If that could be an option, that would be great ! Thanks.
Hi Maartje,
It's super helpful when Rezzy can respond in the guest's native language, but you've got to be able to know what she said without having to copy / paste into a third party translation app! We definitely have plans to add translation options in the inbox in the near future.
Sounds like what you're asking for though is a bit more granular in that you'd like to tell Rezzy what languages specifically are okay to respond in, but limit it to those languages and reply in English (or a specific language of preference) for all others?
I don't know that we could accommodate that in a v1 of this feature, but I do believe that translation tools (once available) will get you and others to the ultimate end goal here.
Hi Bri,
Thank you for your quick response.
Yes, exactly — my goal is for guests to feel that when Rezzy is replying, they are actually speaking with me. For this to sound as natural as possible, Rezzy would ideally recognise the languages I speak and adapt accordingly.
My preference would be:
I understand this may not be something that can be implemented immediately, but I think it could be a valuable feature to explore!
Hi everyone,
I have voted for this feature and would like to add my support.
For vacation rentals, integrated translation in the OwnerRez inbox would be very useful. Guests may write in English, French, Chinese, Portuguese, Spanish, Arabic, or many other languages.
Ideally, in the settings, each user could define their preferred messaging language. Then, incoming guest messages would be automatically displayed in that preferred language by default, while still allowing us to view the original message if needed.
When we reply, OwnerRez could automatically translate our response into the guest’s original language before sending it, with the option to review the translated version first.
With Airbnb, this issue is practically nonexistent because translation is already built into the messaging experience. A similar feature in OwnerRez would make communication much faster, smoother, and safer for international guests.
Thank you for considering this feature.
