Airbnb offers guests the option to specify a specific check-in window to let hosts know a more accurate time that the guests are planning to arrive. When guests choose to specify a check-in window, these values override the Latest Check-In Time value on the booking. So if my property is set to allow a Check-In Time up until 11 pm, but the guest says that they will be arriving between 4 pm and 6 pm, my Latest Check-In Time value gets overridden to 6 pm. This is problematic because my guest arrival information uses the {BCHECKINTIME} field code and it tells the guest that my check-in window is now 4 pm to 6 pm, which is incorrect. It makes the guest think that they now have to arrive by 6 pm, even though they have until 11 pm. The Latest Check-In Time value for a booking or property should never be overridden by guest-provided values from Airbnb. If OwnerRez would like to display the guest-provided estimated arrival window times, these values should be stored in a separate data field and not impact the {BCHECKINTIME} field code or the Latest Check-In Time value for a booking or property.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
