Retain Reviews From Disabled Properties on Hosted Websites

Currently, when a property is disabled in OwnerRez, all reviews associated with that property disappear from the hosted website.

This creates a significant marketing problem for property managers. Properties naturally leave a portfolio because they are sold, removed from the rental market, or transferred to another manager. However, the reviews earned while managing those properties still represent legitimate work, guest satisfaction, and management experience.

Removing them reduces the company’s visible review count, erases part of its historical track record, and can make an established manager appear less experienced than they actually are.

Please add an option to retain reviews from disabled properties on the general reviews page. To avoid implying that the property is still available or currently managed, it could be labeled “Previously Managed Property,” or the property name and identifying details could be hidden.

Reviews are valuable business and marketing assets. They should not disappear simply because a company’s active portfolio changes.

Thanks Cecilia, this is an excellent request.

While I'm here, I'll share the workaround that I came up with for Cecilia that others may find helpful in the meantime.

I noticed that in my personal account, I actually had some 'unaffiliated reviews' that were clearly from a home that I no longer own. So I knew it could be done

I had a property that I needed to disable, so I found a test subject.

Here is what I did to save the reviews from that property

1. In Quality Center > Reviews > Guest Reviews, I filtered for reviews just for that property
2. Exported those reviews to Excel
3. Disabled the unneeded property
4. Opened the Excel file side by side with the OwnerRez review import template (Tools > Import/Export > Reviews)
5. Copied the data I needed, a column at a time, from the export file to the import file, - not including any property columns.
6. Import the new file - sans property info - back into OwnerRez

Voila. Reviews that will outlive the home.