Review Analytics update with Airbnb
I love the idea of being able to analyze my listing, but it's currently completely useless to me. We received a retaliatory review on AirBNB which they removed, but it's still stuck on the OwnerRez side. It's truly the only negative reviews we've ever gotten, so it makes my graphs and analysis completely skewed. I need to be able to see any true negatives associated with my listing. If OR would re-sync with the channel that review won't show up anymore.
Hi Laurel,
We've identified a bug here and are actively researching so that we can get this fixed. Thank you for bringing this to our attention! I'll update the status of this thread once a fix is released, but it may take us some time. I'm afraid it's not quite as simple as re-syncing data from the channel.
Released this week!
When Airbnb removes a guest review on their side, it now correctly no longer appears in Quality Center star ratings, trends, category scores, or issue cards, and is excluded from hosted-site ratings, the public API review count/average, Google Vacation Rentals feeds, and review widgets. Channel-hidden reviews remain visible in host-facing review management grids.