Sometimes a guest's profile on an OTA has their name in all caps. (Vrbo guests in particular seem to love to do this. Why, I will never know...) I'd love for OwnerRez to be able to catch that and adjust the formatting to standard capitalization when saving the contact in the system.
Nothing indicates an automated message faster than, "Thanks for booking your stay with us, JACQUELINE!" 🤦🏻♀️
