It would be great to have a location where a user can go to see past and active support tickets, and be able to add additional details, such as screenshots, etc. This way multiple users could see support tickets in the same account and track and/or add additional examples of similar issues, to help OwnerRez in diagnosing issues faster and not rely on an email exchange for follow-ups, screenshots, and historical records of issues.
For example, I recently created 2 support tickets and would like my co-owner to track them, but I was unable to add screenshots to fully explain each issue and have to wait for the initial email follow-up to then remember what I was doing and take screenshots to submit for each issue. I'd like to provide OwnerRez with as much, and as clear of information as possible upfront, to aide in diagnosing issues more completely and quickly for everyone.
