Task Webhook Event with Urgency/Category Metadata

1 Vote Requested
Jess & Joe H
2 hrs ago
Member for 2 years 6 posts

The problem:
Rezzy identifies and flags tasks as "Urgent" and "Maintenance" via its task detection. However, there's no way to get real-time SMS or voice notification when both conditions are true simultaneously without notification overload. Currently, we would get an email for every task, or need to depend on someone going in to assign the task. This still depends on someone being alert 24/7 for the low chance of an urgent issue. 

What I've already checked:

  • Messaging Mode and Escalation Behavior settings (Rezzy AI Settings) — no task-level urgency routing to SMS/voice
  • Developer/API Settings — no task event type listed among available webhooks
  • Task notification channels are currently limited to email/push only

Specific asks:

  1. Add a task.created / task.flagged webhook event (or equivalent API endpoint) that fires with task metadata including urgency level and category, so we can build our own routing logic reliably via API instead of parsing emails.
  2. If webhooks aren't on the roadmap soon, at minimum expose task urgency/category as filterable fields in existing email notifications (e.g., a consistent subject-line tag) so third-party automation tools can parse reliably instead of fragile text-matching.