The problem:
Rezzy identifies and flags tasks as "Urgent" and "Maintenance" via its task detection. However, there's no way to get real-time SMS or voice notification when both conditions are true simultaneously without notification overload. Currently, we would get an email for every task, or need to depend on someone going in to assign the task. This still depends on someone being alert 24/7 for the low chance of an urgent issue.
What I've already checked:
task event type listed among available webhooksSpecific asks:
task.created / task.flagged webhook event (or equivalent API endpoint) that fires with task metadata including urgency level and category, so we can build our own routing logic reliably via API instead of parsing emails.