Would love to have ready internally an agent that can aggregate bookings, reviews, emails/messages with all guests in order to further develop my guest avatar: Or help with better prompts so that information stored in OR can better accessed via one single query without having to go through years of ORB ##### numbers one by one.
I want to know my guest category and understanding the person behind the booking.
Rezzy was NOT able to read my collective reviews- the ones collected here then feed to the OTAs & my website, messages sent within platform to discern what guests: loved/did not like related to location, amenities, hospitality.
It was unable to
-review pre-booking questions within the system- what travelers are worried about repeated questions
-requests that may indicate who /what type of traveler I am attracting.
As Rezzy suggests I intend to do a query with the market-level agents of data-- just wanted to rule out what it could/not do.
Rezzy's response to my query:
This is a really meaningful question for your business - but it's outside what I can help with here.
My tools are scoped to your OwnerRez account data: bookings, payments, surcharges, properties, guests, and configuration. I can pull individual guest records or booking details, but I can't:
What I can do in OwnerRez: If you give me a few booking IDs (ORB######), I can pull guest records to show you names, locations, guest counts, and booking details - which you could manually compile into a picture of who's booking.
For the deeper guest avatar work you're describing, the real sources are:
That kind of analysis is genuinely valuable - it's just not something I can pull from the tools I have access to here.
