Trigger condition > when a tag is added or deleted

Status: Closed 1 Vote
Ariel D
Jun 13, 2025 1:55 PM
Joined Dec, 2023 8 posts

Add a new messaging trigger, for as soon a tag is added or deleted from a booking. My use case scenario is this: when a guest confirms and  pays for extra services (e.g. pool heating, when renting a crib-stroller-bbw grill, when requesting a complimentary early check-in or late check-out, etc; all this is done thru specific mini web portals that the guest accesses), certain tag(s) are added to OR via an API call by my property management software; I currently also have to add a note (via API, too), to make the trigger work, so a specific message template is sent to the guest.

Bri
Jun 24, 2025 9:06 AM
OR Team Member Joined Mar, 2022 325 posts

Hi Ariel,

OwnerRez already offers Tag Automations. Support content on this topic can be found here - https://www.ownerrez.com/support/articles/tags-automations

In May, we expanded our Trigger and Tag conditions for new automations that were previously unavailable, such as Check-in Status, Discounts, Optional Surcharges, and more! You can read about those in our May Product Update - https://www.ownerrez.com/blog/may-product-update-6-new-trigger-tag-automations-google-adstag-manager-support-new-gap-night-field-codes-more#new-conditions 

Ariel D
Jun 24, 2025 10:03 AM
Joined Dec, 2023 8 posts

Hi, thanks for your comments. Thing is, this is not what I requested, which is the ability to trigger message (using the corresponding method depending on if it is a channel -Airbnb, VRBO, etc- or email) to a guest, for when a tag is added or deleted from a booking.

I don't use tag automations, as I add or delete tags for bookings using OR's  API. And May 2025 update allowed to trigger messages for certain conditions, not any tag that I might have added or deleted to a booking.