Urgent Need for Unified Messaging (Cross-Channel Sync)

Greetings Ownerrez

I am writing to formally request a critical workflow optimization for the OwnerRez messaging system.Currently, setting up a single future communication requires creating three separate messages to target Airbnb/VRBO, and direct channels (email/SMS). This current setup creates significant operational bottlenecks:

• Massive Inefficiency: Multiplying every single template or automated message by three dramatically slows down property onboarding and system management.
• High Margin for Error: Manually copying, pasting, and updating three identical messages across different channel formats increases the risk of inconsistent guest communication.
• Feature Disparity: Modern PMS platforms allow users to write a single message and simply select checkboxes for the desired outbound channels (OTA API, Email, SMS).

The Solution:
Please implement a Unified Messaging Push option. When creating a message or scheduled email, users should be able to write the core content once and use simple toggles or checkboxes to select the delivery channels (e.g., [ ] Airbnb, [ ] VRBO, [ ] SMS, [ ] Email).As a property manager focused on scaling, this duplication of effort is becoming a major friction point in my daily operations. Streamlining this is urgent for users who manage high booking volumes across multiple platforms and need to maintain a single source of truth.Thank you for your time and constant dedication to improving the platform. I look forward to seeing this implemented soon.

Hi Sonia,

Great news! Unification of templates and triggers is already on our roadmap! I have no ETA to provide at this time, but the beginning stages are in development behind the scenes here.

I've marked this request as planned.