Feature Requests

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Hello,

Is there a way to show fewer than the default 10 reviews per page in the single property reviews widget?  I did not see anything in the documentation.  Being able to limit it to 5 would be nice for my page layout.

Thanks,

Ryan

So why doesn't OR go to them as an OR portfolio rather than a bunch of individuals?  The channel managers like booking pal or rentals united are integrated with Google and they have small clients just as much as OR would.  With OR as the channel manager managing the integration it should be no different than the other channel managers and Google could get thousands of properties with an OR integration

More information available here:

https://www.ownerrez.com/forums/requests/google-vacation-rentals-connectivity-partner

Any update on if this is a feature that will be considered in the near future? Would love to get our property and google business page integrated with google search / reservations.

Agreed.  I used to use Superhog, but that is a horrible name for an insurance company.  I'd get quite a few questions about them.  Something coming from Stripe would be much better.

It would be very helpful if the FILTER on the SEASONS screen included the ability to search with a portion of the SEASON NAME.  For example "Summer", "sat", etc.

It would also be nice if the date range were imbedded into the season name.

Thanks for the heads up. Would be great to see Stripe and others as tight integration with one of them looks more legitimate to a guest. 

Please keep us updated. 

It would be very convenient if the RATE SCREEN when using SEASONS would allow you the option to select and view only the reasons associated with the property you are viewing.

For instance if I have 40 seasons and Shady Rest Acres uses 5 of these, if I display Shady Rest Acres on the SEASONAL RATES tab I see all 40 seasons.

While I do have the option of clicking the ones I want or do not want it would be great if there was an option to SHOW ONLY SEASONS LINKED TO PROPERTY

Please add this option! It would be very helpful to have this as a feature. 

Thanks! 

I am currently using the option under pricing preferences to have cleaning and booking fees merged together to show as one line item instead of two. What I really want to do is to have that wrapped into the nightly rate across all platforms so that it doesn't look like there are any additional fees other than tax and whatever the channel charges for guests to book on their platform.  I realize this would make our nightly rate higher than others, but to be able to advertise 'no cleaning/booking fee' would be a good tradeoff in my opinion especially with all of the push back hosts on Airbnb are seeing about cleaning fees. We are seeing some of this even though the only thing guests are asked to do is take out the trash and turn on the dishwasher. 

I would like to see an option for a different cancellation policy for stays of 28 days or more. If someone books a property for a month and then cancels at least 30 days prior to arrival (per our policy) they get all of their money back but the property has been tied up and lost potential bookings. I want my policy to remain as is for shorter stays but would like to see stricter options for longer stays. 

How do you add a mandatory custom field to your booking widget? Found your response and it sounds exactly like what I'm trying to do.

At present there is not - but, it could (mostly) be done.  We'd need to rewrite our Add-On Services functionality, which is something that needs doing anyway, but, no current ETA.

I'm moving this over to the Feature Request forum so we can gauge interest on this function.  You'll want to vote it up yourself.

I'm curious about this as well. 

What about implementing the ability for an owner to link to an outside payment processor during checkout? I mean, it's not ideal but plenty of companies use 3rd party processors and you "leave the page" to process a payment via PayPal, etc. While OR wouldn't be able to track the payment, you could at least notify the owner that Guest A clicked to pay via Venmo or via eCheck. Plus the guest would actually be re-directed to the payment portal rather than just be given a list of instructions in a box they have to follow.

As you may already know, we're adding the ability to use different text description field contents for different channels.  Different assignment of photos isn't part of this specific effort, but is planned for down the road.

Yes, they are owner expenses that are facilitated by (and then reimbursed to) the PM. Which is why it's helpful to have the categories that are already assigned to those expenses be visible on the PM statement exports as well. Thank you for keeping this Feature Request around for (hopefully!) future development within the PM module. 

Hi Alece,

You are correct. Statement views are for Owner Statements.

However, all expenses in OwnerRez are Owner Expenses. There is not (yet) the concept of a PM expense, hence, we have not exposed expense columns in the same manner on PM statements.

We'll keep this Feature Request around, as we have lots of stuff planned for the PM module in the coming roadmap.

Hey Rex! That's where I started (emailing the support team). Caleb replied that it wasn't possible and said I should propose it as a feature request! (Also, to my knowledge, Statement Views are only for Owner Statements. There isn't an equivalent for PM Statements... that I've found anyway!)

Paul W's points made earlier in this thread still apply, so, I wouldn't see this coming in the near term.

Hi Alece,

This should be already available, based on the configurations within your Settings > Statement Views. If you need assistance, please write an email to help@ownerreservations.com and we will be glad to help with getting this set up.

It would be nice to have an update.  I do a separate invoice through Quickbooks right now in order to be able to accept eChecks ONLY for my direct bookings.  Quickbooks has this great feature that you can easily turn on/off CCs or eCheck.  I choose to only allow eCheck payments for all my direct bookings.  1% or max $10 vs. $210 for CC processing?  Saves me thousands and limits chargebacks.  Please provide where you might be with adding this feature.  Should we take another vote?

Nice, thank you!

Hi Mike - Touch Stay recently updated their integration with us to allow this. Please see here: https://www.ownerrez.com/support/articles/Touch-Stay#how-to-send-guidebook-links-to-ownerrez-as-field-codes

I would be helpful if the individual TouchStay guidebook links that are created for each guest that expire after the guest checks out could be imported into OwnerRez and stored as part of the guest's record.

Right now, the guest's information is passed to TouchStay and they send the guidebook link out to each guest.  I would like to have the ability to send the guest's TouchStay link along with their check in instructions but I am not able to do this.

I would like to see a feature added to the discount creation tool so that I can offer a discount if a guest pays for a weekend stay. 

For example, I would like the ability to offer a free Thursday or Sunday night stay (or a credit equal to that amount) if the guest pays for Friday and Saturday night.

Before moving to OR, I used Yapstone on VRBO.  I dumped them because of their policy of when they would release funds to me.  Make sure you understand all the details.

I'm not a CPA and i'm sure someone who is could chime in.....but damage deposits are treated as their own "thing" in terms of accounting. I believe it is a liability on the books until it is refunded. When "rolling over" said deposit, for all intents and purposes I am basically "refunding" the $500 to the customer and then applying that $500 as a rent payment to the new rental. That's how I handle it on the backend in my accounting program. Therefore I would like to be able to reflect that in OR.

I would like to a get an update on ACH processing again.  Would really like to see this feature added, as just today I had a guest who had to cancel their CC and wanted to pay by ACH.  I also have a house where we only take ACH (due to the large dollar amount of the booking).  I would like to get this property on OR, but I need to be able to make ACH the only payment option upon checkout, and would like to be able to do it through OR. 

(I understand this would not be available to channel bookings such as VRBO).

Thanks!