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That is a tricky little setting! You can select your preferred first day of the week here:
https://app.ownerrez.com/account/preferences
I would like to request that the Rate Calendar please display Sunday on the left side of the screen where it belongs - or at the very least that there be a little toggle button or something. Having Sundays on the right is making it very difficult to use.
Thanks!
Allow recurring tasks that auto-generate a new instance (with property & assignment) at set intervals (monthly, quarterly, yearly, etc). Optionally send emails/SMS to the assignee as desired. Allow skip/complete/reschedule without breaking the series. Include basic reminder options (before/on/overdue) plus an audit trail. This enables reliable, hands-off scheduling for routine maintenance like quilt laundering, filter changes, battery replacement, inspections, etc.
This eliminates the need for third-party scheduling/reminder tools and brings OwnerRez in line with competitors that already offer this feature.
As a side note, in the Tasks page, it would be helpful to display the actual created date in addition to the "Number of days ago".
Hi,
I'd like to request that the Listing Site dropdown menu only display listing sites that are actually in use, as it's extremely annoying to have to scroll way down and hunt for the one or two we need. Or, at the very least, instead of the categories "My Listing Sites" and "System Listing Sites" start with "Listing Sites Currently in Use" on top, and then have your mile-long list of "Other Listing Site Possibilities."
Thanks!
I would like the ability to automatically snooze and re-activate Airbnb listings on a recurring schedule, such as hiding the listing during certain hours of the day and making it visible again after.
Use Case:
Many hosts need their listings to be visible only during specific times of day. For example, I want my Airbnb listing hidden (unlisted) Monday–Friday from 7:00 AM to 5:30 PM, and automatically visible again outside those hours.
This is useful for hosts who:
Use properties for personal, operational, or contractor access during business hours.
Want to control when same-day bookings can be made.
Want to avoid inquiries and bookings during restricted time blocks without manually snoozing every day.
Need consistency without relying on VAs or daily reminders.
This is a major selling point for Guesty since they have this elegantly enabled.
It would be helpful to allow Team Member (cleaner, handyman, etc) the ability to view assigned Tasks via the portal. This would allow a Task to be assigned to a cleaner or maintenence member and for them to see the Tasks that are assigned when they login to the portal. They should have the ability to add notes to the Task and update the status of the Task if possible.
OR Team,
First, thank you for all the work that goes into developing and supporting OwnerRez — it’s a powerful, evolving platform that so many of us rely on daily.
When a known critical issue impacts a significant number of users (for example, the recent formula errors in PMv2 statements), it would be incredibly helpful if OwnerRez could proactively communicate about it. This could take the form of:
Any central channel that lets users know:
Many of us manage sensitive owner communications and financial reporting through OR, and we want to ensure accuracy and transparency on our end. Just as we wouldn’t knowingly send incorrect statements to our homeowners, I’m sure you wouldn’t want us doing so either — and timely communication makes that possible.
Proactive updates would also give you the benefit of gathering additional user examples early on, which might even help identify causes or speed up resolutions.
Thank you again for all your continued effort and for considering ways to improve transparency during critical events. It would make a huge difference.
Please allow cohosts for specifc properties to be given access to inquiries so they can respond to them.
They either have to have full admin access, which gives them access to all properties, or limit it to specific properties and lose access to inquiries.
This does not make sense!
Thanks, Bri. I was just trying to reiterate the title of her feature request. Being able to set a default option of our choosing would be a great addition to the drop-down!
There are three system messages that automatically send when payments fail, shown in the screenshot below. These will work for your Vrbo bookings with failed payments as well.
You can see these in your account by navigating to Settings > Messaging > System Messages. You can view/use the default message, change the default message, or create your own template to be sent when one of these payments fails.
If you have additional questions about this, feel free to reach out to us at help@ownerrez.com and we'll be delighted to assist!
Hello,
I would like a trigger where I can automatically message a guest when their card fails through a channel. There are unfortunately lots of times a card will decline when they book through VRBO specifically. Since VRBO runs for their commission first, then the reservation amount, it will flag it as fraud.
That's great and much simpler than I was originally told how to do this. I'll remember for next time. Thanks!
Please allow us to set this to default to our direct booking website!
Ah, I read your comment wrong the first time. Sorry about that! We'll take that into consideration.
Hey, Alece!
You should be able to. I'm going to see if we can get the source visibility improved (by adding headers, or something to distinguish between the different listing sites as we do elsewhere in the system), but for now, any Custom Sources available should be at the bottom of that dropdown.
If you're not seeing it, write the Helpdesk and we'll be happy to investigate further.
Please allow us to set this to default to our direct booking website!
Please OwnerRez make this a function! I am getting requests for this as well! Unfortunately, the resolution posted isn't great for me because the guest added an extra night. They are wanting one invoice for the stay! UGH!!!
Hey Nat,
Good news! This dropped in today's release!
I love that there is a Field Code available in Quotes and Inquiry replies that allows us to share the other properties that are available over the guest's requested dates. ({QPROPAVAILOTHER}) I'd love to be able to make use of this in my message templates, but I am unable to for a few reasons that are in need of updating:
Hi Jennifer!
Are you referring to the comparisons that appear when you hover over one of the months displayed on the owner dashboard, and it displays the amount from the previous year?
[This topic has been merged with another topic (Allow a (new style) Surcharge that can apply a % to rent+surcharges (for CC Processing Fees)). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Losing money (part of processing fee) based on limitations within OwnerRez surcharge settings - VRBO)]
I'd like to be able to set check-in and check-out times BY SEASON. In the summer, we're 7-day rentals with same day turnovers. We need an early check-out (9am) to accomplish this. But in the off-season, we primarily have a few days between bookings and I almost always offer a later check-out (10 or 11am). This currently involves a lot of extra coordination and extra communication -- not to mention, the rental agreement isn't exactly correct. Can these times be set by season?
Thanks for clarifying! It's much simpler when the guest is inquiring and booking on your website.
In this case, you can create quotes for dates past your normal availability window. You'll just have to click on create a quote when you see the warning:
and then you'll see a checkbox asking if you still want to create a quote that breaks your rules:
You can also create quote options. Create both quotes without holding the dates. This would allow your guest to choose which dates they wanted and book from the appropriate quote link.
Hey there - There is a Rezzy Feedback thread specifically for this type of feedback. Since Rezzy is still in beta testing, the forum I linked below would be the best place to provide this feedback to the team:
https://www.ownerrez.com/forums/rezzy-ai/provide-your-rezzy-ai-feeback-here
No, I’m actually referring to quotes for direct rental people from our website.
I believe you're talking about quotes for Vrbo guests. While that looks possible, it really isn't. Here is our support article relating to Vrbo quotes:https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo#vrbo-quotes
We have to work within the Vrbo API abilities and quotes just don't work like they do for other channels or direct bookings.
Your best bet in this situation is to go to the property settings and open your calendar for booking out to the desired departure date so they can look at the cost on Vrbo for both timeframes and book whichever dates they want.
The other way to do it, which is more work for you, is for you to create two quotes without holding the dates, and communicating the price of each to the guest in the Vrbo messaging platform. If they wanted to book one of them, then you could change the property setting booking window so they could book those dates at the prevailing price that comes up on Vrbo and then you would change the charges in the booking to the agreed upon price.
Creating quote options - If this had been a direct booking, you could create both quotes without holding the dates. This would allow them to choose which dates they wanted and book from the appropriate quote link.
If you feel this takes care of the Feature Request you're asking for, you can always delete it. If not, you can also edit the Feature Request based on any new information in this note.
[This topic has been merged with another topic (Granular User Permissions for Department-Based Access). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Pick what access team members have.)]
Hey Jennifer,
This is not possible at this time, no. Honestly, I'm not sure this would be ideal as it would clutter up your statements quite a bit. Statements should contain relevant financial details. Adding other considerations like this may not prove helpful.
On September 24th, we released new field codes that you can apply to Booking type templates so that you can pass booking specific review information along to thank your guests for leaving a 5-star review or even send to your cleaning team or owners to provide feedback. More on that here:
We've also added the ability to send an event based trigger when a new review is received! More on that here:
What I would suggest is setting up some custom templates that include your owner's contact info in the "To" field of the template itself. And create a corresponding trigger to fire that message, of course. Then, when a booking meets the criteria that allows the trigger to fire, your owner will get an email with the helpful feedback provided by the guest!
Come on ORezzers - this is really needed. It is torture having to check so many places for communications. Things get missed.
Also - we cannot send an email from the inbox or reply to an email from the inbox.
Lets get some more votes.
