Feature Requests

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Pretty much all of my guests who booked direct ask at one time or another when their second payment is due for their stay (we take 50% up front and the balance 45 days out). They also ask other financial questions like about their credit card hold for the security deposit or which credit card did they use, etc.

It seems reasonable that a guest portal would show what has been paid and when, with what card, etc and then what is due and when. This seems to be pretty standard for most any booking site for both hotels, activities, etc. 

I’d really like to see this added so that they can reference it at any time and not have to ask me. 

Thanks for submitting this, be sure to share it to other OwnerRez users who would benefit form it so they can come vote!

[This topic has been merged with another topic (View past rate calendars). All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Previous year calenar)]

Any blanks would be nights that used the Seasonal Rates. 

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

There isn't a way to set weekends to Friday only, so you'd need to manually set this up in the Rate calendar for each property.

Is there a way that I can set Friday as the only weekend night? The pricing preferences don't allow me to do that. If you could do that for me then I don't have to go into every single rate calendar and I've got 50 properties.

It finally happened after 8 years. I have a guest who was able to book a property from Saturday to Monday, only 2 nights.
My weekend nights are set to Friday and Saturday night with a minimum stay of only 2 nights. Sunday through Thursday nights are a minimum of 3 nights. If a guest arrives on Friday they are allowed to check out on Sunday after only 2 nights but if a guest arrives on Saturday they're screwing up a weekend. This could be allowable but it should be a minimum of 3 nights.

I want Friday arrivals to require two nights while Saturday and later arrivals require three nights. REZZY explained that seasons cannot distinguish minimum stays by arrival weekday and suggested configuring Friday as the only weekend night if that option is available, otherwise using date-specific Rate Calendar restrictions; the exact Weekend Nights dropdown options remain unverified.

Rezzy was quite helpful and I was able to set the Eva;uate rule the problem is it doesn't help with Airbnb and VRBO.

In the meantime I'm going to have to go through every single property and make this change. I'm going to make a mistake somewhere or I'm going to turn on an old property and forget to do this. Please, please, please help!!

Hi Kevin,

Good news! OwnerRez uses MCP (Model Context Protocol), which is an open standard designed to work across different AI platforms.

While our documentation currently provides setup instructions for ChatGPT and Claude, Grok also supports custom MCP connections, so there shouldn't be a need for us to develop a separate Grok integration.

Here's how you can try connecting Grok to OwnerRez:

1. Go to Grok's Connectors page.

2. Click New Connector and select Custom.

3. Enter the OwnerRez MCP server URL: https://api.ownerrez.com/mcp

4. Complete the authentication process by signing in to your OwnerRez account and authorizing access.

5. Once connected, Grok should automatically discover the available OwnerRez tools.

You can then try asking Grok something like, "Show me my upcoming bookings in OwnerRez."

Grok also provides step-by-step documentation for adding Custom Connectors.

Thank you!  

Google and the Universal Commerce Protocol project published a draft Lodging Booking capability on 25 September (https://ucp.dev/draft/specification/lodging/booking/), and Google has said it will adopt it for hotel booking in AI Mode. The draft lets the property stay Merchant of Record and takes a booking session through create → update → complete, over REST or MCP.

The gap for independents is discovery: a platform needs the property's ID and rate plans from an "upper-funnel" source before the booking session starts. For hotels that's a GDS or chain CRS. For the rest of us it should be OwnerRez.

The request: expose OwnerRez properties, rate plans, availability and restrictions (min nights, closed to arrival/departure) as a UCP business endpoint, so that AI platforms can discover and book OwnerRez properties directly with the host as Merchant of Record and no OTA commission. The new Google Hotels channel already covers the discovery half for Google; this would cover the booking half, and it would work for every AI platform that adopts UCP, not only Google.

It's a draft and may change, so I'm not asking for it tomorrow. I'm asking for it to be on the roadmap so that OwnerRez users are first in line when Google switches this on, rather than having to leave OwnerRez or hand the booking to an OTA to get there.

My seasons are defined relative to holidays, which is
probably fairly common. So I have to define separate dates for summer
'26, summer '27, summer '28, etc. There should be 

OR Team,

Any movement on this topic for the feature to be moved into production?

I currently have no method to explain to homeowners when XYZ issue has occured and I am blind to when/how it occured.

(ie: calendar blocking, discount applying, rate update, etc)

OR Team,

Any movement on this feature request?    I'm frequently re-educating owners on logging in and would like to manage this differently with use of a report.

This is a reasonable work around and I appreciate the education.

OR Team,

Any update on this feature which would be so very useful. Our team manages over 50 properties and are often having to duplicate efforts in order to create multiple quotes and/or exit the system in order to email a potential guest with ALOT of links.  

This feature would save time and allow the potential guest to receive various properties to evaluate photos, cost, etc.

I'm with others...It would be great to get direct reservation messages in our OwnerRez inbox.  Right now, if a guest inquires from my OwnerRez website they either send me an email (gmail inbox) or text to our business/property phone numbers.  I'd love to streamline this because I'm now integrated with HostBuddyAI so that system is catching all of my OTA messages (BEAUTIFULLY) but HostBuddyAI can't see my direct reservation messages.

Yes we really need this 

Checking back in to see if it's still in the works to add a customizable delay to Rezzy's responses? This has been needed since Day 1 of beta-testing, and I'm really hoping it's still in the (near) pipeline rather than having been abandoned!

Hi all,

AI assistants connected through our hosted MCP connector can now make changes in your OwnerRez account, not just read from it. You can now ask Claude, ChatGPT, or another connected assistant to create and update records for you.

When you connect, OwnerRez asks whether to grant Full read and write or Read-only (GET requests only) access. Full read and write is the default. With Full read and write, your AI assistant can make changes available through the OwnerRez API when you ask. See the Claude and ChatGPT articles for more detail. If you're interested in what the MCP can write to, ask your AI agent! They should have full access to our API docs.

You can change an assistant's access anytime under Settings > Connected Apps in OwnerRez, open the assistant's connection, and set the Access level. The change takes effect right away, whether you're raising or lowering access, so you don't need to disconnect and reconnect.

Now that the MCP feature is fully released, we're closing this thread. Thank you to everyone who voted and shared feedback along the way. It helped shape what we've built here.

Going forward:

• Issues or bugs: Email our helpdesk at help@ownerrez.com so our team can look into them.
• General feedback: Also welcome at help@ownerrez.com.
• Feature ideas: Post them in the Feature Requests forum so others can vote and weigh in.

Thanks again, everyone!

P.S. Command-line interface (CLI) is still a work in progress at this time. We'll share updates once it's ready.

Yes we did that but for some reason there were a lot of dates that were blank.  I guess I just don't understand why we can't just change a setting so that we can go back in time on our own calendar.

You should be able to see a bigger list of past dates by going to Settings > Nightly Rates and using the Export button at the top of the page. You can export all properties at once or select which properties to export. 

I just checked on a test account and the export file had rates all the way back to December 2023.

Hi everyone at OR -- 

This isn't merely a convenience feature. It's a fundamental accounting requirement for professional managers operating multiple properties with separate bank accounts. The integration should map deposits to bank accounts by property, not just by payment processor.

Is the enhancement on the development roadmap yet?  We have waited long enough for a solution.

There are many other systems that have their QBO integrations figured out.  I have worked with many different integrations in all industries, and this one by far is the most complex and therefore confusing (overengineered).  Most systems do their integrations by a simple journal entries.  The whole sales receipt/payment/deposit scenario is way overcomplicated and causes so many issues!  A simple journal entry approach would solve the issues here with bank accounts as well as the whole what-happens-when-there-is-a-refund debacle.  I am happy to get on a call discuss in more detail. 

Thank you, please hurry!

Jory

My calendar only goes a couple months in the past.  How do we change it to we can see all past dates or at least the previous 12 months.  I'm trying to look back to see what my rates were.  The download function doesn't show ALL rates.  Some months are blank.

Hi Patricia,

This should already be possible! Have you tried asking your agent to analyze your guest reviews yet?

I actually tried a few things you mentioned and got some good feedback in return: "I need you to look through all reviews for [insert property name] and tell me what recurring feedback, common complaints, and frequently praised amenities there are to make note of."

I was able to point Claude at the OwnerRez API and build out a basic version of this feature as an overlay on the OR booking widget for self-hosted Wordpress sites. It took about an hour and then maybe another 30 mins for formatting. You can check it out on my direct booking page if interested: https://www.ribbonrockmaui.com/book/

It's a bit of cheat because it basically just takes the direct booking amount (nightly rate + cleaning + taxes) and juices it by 10%, which is my standard markup for Airbnb. It's accurate as long as I don't have any channel-specific discounts running for the dates in question. The nice thing is that Claude was able to code it so that the date picker that calculates the comparison: 1) only shows available nights and, 2) automatically passes the values into the OR widget, which then allows me to hide the OR date fields without breaking the booking form.

This works for Airbnb because their markup is a fixed percentage. And it's much preferred to run the Airbnb calc locally (fast) versus pinging some remote server (slow) to get inputs. Vrbo is a different story with their black box "guest service fee" for which they refuse to even publish a schedule.

Nonetheless, this approach gets me 80% of the upside with maybe 10% of the effort and it's free. You may want to give it a shot.

Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.

At Grande Rentals (Casa Grande, AZ) we love the Owner Portal, and the new Owner Bookings feature has been great. Our owners keep asking to do more themselves, so here are a few ideas, each controlled by a per-owner permission like the current settings:

1. Read-only guest message history for their own properties

2. A rate calendar view, with an option to request rate changes for manager approval

3. Two-way file sharing (agreements, insurance, receipts)

4. Owner-submitted expenses and receipts that the manager approves before they reach statements

5. Owner-to-manager messaging saved in the portal

6. Suggested listing edits (photos, description) for manager approval

We'd be happy to beta test!

Thanks,

Jesus Sanchez

Grande Rentals

Suggestion: Allow the MCP Server to read guest reviews.

There’s a lot of valuable information that can be gleaned from guest reviews—recurring feedback, common complaints, frequently praised amenities, guest expectations, and other trends that can be useful in making operational and marketing decisions for a vacation rental business. Giving the MCP Server access to reviews would make that information much easier to analyze and act on.

I tried to prompt ChatGPT with the following:

Can you read all the messages that were exchanged today and identify all of them that were outside of the normal automated messages or basic discussion, that involved needing to respond to a particular issue or question?

I got the following:

The messages reviewed so far show several follow-ups: hot-tub testing, a bedroom TV fault, conflicting entry instructions, a lost-item shipment, and trash and package collection. OwnerRez has temporarily throttled further requests, so I’m pausing before checking the remaining conversations.


Thoughts on why this was throttled? Are we not able to call a days worth of messages at a time? 

Thanks
Eddie

Hi Eddie,

Thanks for the details. It sounds like ChatGPT may be making a separate request for each conversation, which can quickly hit our API rate limit (300 requests per 5 minutes per IP). It may also be using a less efficient endpoint to pull messages.

To help us troubleshoot, could you ask ChatGPT to list the exact API endpoints and calls it made when pulling your messages, plus any error messages it may have received? Then email all of that to help@ownerrez.com along with a link to this thread, and our escalation teams can dig in from there.

Yes agreed. Many properties in Gulf Shores would benefit from this integration for the gulfshores.com website listings!