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I am experiencing the same problem. I prefer to continue using my hosted site but need the end user experience improvements as this is directly impacting click-through and conversion rates. Need answers and resolution ASAP!
We use recurring triggered messages to send weekly reminders, such as trash pickup instructions every Tuesday.
Currently, recurring triggers don't allow conditions based on the arrival or departure day of the reservation. Because of this, guests who check in on Tuesday receive the same trash reminder as guests who have already been staying at the property, even though the reminder isn't relevant to them.
It would be very helpful to have conditions such as:
This would allow recurring messages to be sent only to guests who are already staying at the property, reducing unnecessary or confusing messages without requiring manual workarounds such as tags or manually skipping individual messages.
Thank you for considering this feature request!
Agreed! This is a problem on our side as well. I've just loaded my directives, so I'm still in "draft" mode with Rezzy. It's not catching when a guest has a question, but my template has already been sent out.
It will be great to have a check box in the pivot line report that downloads the report with bookings that overlap across months as pro-rated. This will then make these reports consistent with owner statements allowing for a quick reconciliation. This also follows the accrual accounting principle.
I agree 100%. Because our condo building is such a quagmire, we designed a page in 2019 with a photo map on how to find the correct condo. The building is L-shaped, with two street addresses, and condo units that have repeating unit numbers. There are 27 condos with THREE condos each being 101, 102, 103, 201, 202. 203, 301, 302, 303. OwnerRez cannot address this odd nuance of an address in the guest portal. This is one of the primary reasons I am choosing to not participate in My Stay.
I couldn’t agree more with the other two comments. We need the address link to be removed or an option to remove immediately. This is going to cause major issues. Furthermore, Ownerrez is really behind here. We already build out an information webpage for our guests. So adding one now is many, many years behind other platforms. Thats fine but the entire thing needs to be customizable and able to edit in my option.
Yes, this would be very helpful particularly when it comes to Airbnb guests. We have a few things that we ask of our other guests that Airbnb requests that we do not. Sometimes it is not a big deal but most of the time, these guests are very adamant about the policies that Airbnb promotes. I have had a few prickly situations as a result.
That's a bummer... Why are they pushing back so much? Booking.com and Expedia still push our inventory to Google Hotels, we just don't have a way to do it ourselves and avoid the fee 😅
Bummer. I’m really praying you’re able to make this happen. I know how much work and commitment has gone into it, and I truly appreciate you being transparent with the update. I’m rooting for you and hoping Google sees the value in what you’ve built and gives it the green light. Please keep us posted—we’re all pulling for you!
I'm jumping in too to say thank you for the update. We have a hotel/motel licensed in Wisconsin, but like you alluded to, it's not set up like a typical hotel with identical rooms. Oye. Then there's Booking.com, treating all properties like they're identical hotels, when so few are. We don't envy your job, but really appreciate you carrying the torch with Google on behalf of us all.
Good timing, Shelly. I was close to dropping another update here, so now's a good time, and it's not good news... Yes, there has been a lot of development work on our side all throughout the last several months, but unfortunately, we've hit some walls that may force us to shut it down. We're not there yet (and if it happens, I'll come back here quickly), but Google is fighting us - the business side, not the tech side - on our "hotel inventory" not being enough and our landing pages/websites not being hotel style. We've given them examples of many of your properties and websites, but they have rejected a lot of it as not hotel-worthy. In some cases, that is the properties themselves. In other cases, it is the lack of a hotel-style "Pick your room" with "king bed or queen bed" style hotel selection. Like I said, we are still battling through it and are in a review round right now, but we just got hit with this in the past few weeks. Google has two teams - a tech team and business team - and we were cleared for both (we thought) a while back. The tech side is progressing fine. It's the business side that is turning the screws and may stop the integration. Just trying to be transparent here, given our commitment to this.
Hi Paul,
I hope you're doing well. This is Shelly from The Victorian Inn Bed and Breakfast in Marblehead, Ohio. We currently have 10 listings with OwnerRez.
I just wanted to check in to see if there have been any updates on the Google Hotel Integration. It's been several months since we last spoke, and I wanted to see where things stand.
As I mentioned before, October is the timeframe I'm considering for making a final decision about our property management platform. I truly don't want to leave OwnerRez. We've invested a lot into the platform, and I'd much rather stay. Unfortunately, I feel like my business is suffering without the Google Hotel Integration, and it's becoming increasingly difficult to justify waiting much longer.
I'm really hoping you're getting close to at least beginning beta testing. Even knowing that progress is being made would mean a great deal to me.
Any update you can share would be sincerely appreciated. Thank you for taking the time, and I look forward to hearing from you.
Best,
Shelly McCoy-Morgan
The Victorian Inn Bed and Breakfast
Marblehead, Ohio
This has been released! First and Last Name fields added on Owner, and new field codes to accompany. Enjoy!
I move my cursor over the ribbon view to help me track the DATE I'm viewing as I scan down the column. Rather than have the reservation info pop up and block my view, I propose that hovering the cursor over a specific date will highlight that column. Click on the reservation if you want additional info.
I'd prefer my owners not have to sign a rental agreement for each of their stays, which seems to be a requirement under the new Owner Booking setup.
That's not planned at this time, for the reasons Shawn mentioned above. Owner Bookings are tied in to Owners and Expenses configurable within the PM feature.
If you'd like to see this feature made available for those not using the PM premium feature, you can absolutely make a new Feature Request to suggest it!
Any chance that there will be an update that allows us to use this feature without the PM module?
Please add us.
great! please add me too
Thanks for the addition of the new Owner Bookings option!
Right now I see that it adds all the standard applicable surcharges and taxes to an Owner Booking. In our typical use case (as is most common industry-wide), we only log a cleaning expense for an owner stay. There shouldn't be charges shown that the homeowner has to pay; there is simply an expense incurred that shows on the Owner Statement. Please add an option for this.
(Occasionally the owner wants to charge their friends/family the cleaning fee and applicable taxes, so that option is fine to keep available as well -- though it would be nice if we can select which surcharges should show/apply in these instances. (For instance we have a Safely Damage Protection surcharge, but these are waived on owner-related stay, so I would not want the surcharge showing up for owner family/friends.) Perhaps on each surcharge we can check a box on whether it should be included/excluded on Owner Stays?)
Love seeing the addition of the new Owner Bookings option! To make this most useful, homeowners need to be able to create a new Owner Booking that is designated for themselves or someone else. Historically, many of our Owner Blocks have been for their friends/family utilizing the space. Since the new Owner Booking options don't give them the option to add the contact information for the staying party, they still need to resort to setting it as a Block and having us manually convert it to a booking + add in the contact details.
Additionally, it's as though there needs to be 2 separate processes/flows based on whether it's a true owner stay or if the Owner is creating a booking for their friend/family. For instance, owners don't need to sign a rental agreement, though they may want their friends/family to. Owners and $0 stay friends/family don't need to be offered travel insurance, however friends/family being offered a stay at a discounted rate probably should. Owners don't need to receive all the messaging flows (check-in details, arrival day messaging, check-out protocols, etc), but their friends/family do.
As I dug into this new feature more today in an attempt to convert some Owner Blocks into Owner Bookings, I've discovered that the limited scope of what is currently available unfortunately doesn't allow for me or my owners to utilize it just yet.
I noticed this line in the latest change log: "Ensure Rezzy AI answers with booking context when guests book and message simultaneously" Does that mean that that Rezzy will now wait to process a message reply until a booking is fully confirmed?
Appreciate you flagging this one! The upvote count at the top of the page is one of the biggest signals we use to decide what to build, so if this resonates with others you know, loop them in and have them add their vote.
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Great suggestion, Jeff! We'll keep this in mind.
If you know anyone else who would find this beneficial, feel free to share this request with them so they can give it an upvote!
Thanks for sharing this idea with the community! Feature requests with more support tend to move up our list faster, so if there's anyone else who'd want this too, point them to this thread and encourage an upvote.
Using List to quickly glance at bookings, there's a bunch of columns that I don't use that just clutters it up. Example is the "Status" column, when everything is confirmed, what is the use of showing it?
The more columns you introduce, it makes it very hard to discern info from mobile screens. It might be what a developer might think is useful but in real world case use, it mucks things up even more.
Please introduce an option where we can customize the display of the list view. (At the very least, allow options to disable/enable views of the current columns)
