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Thanks! When I set up the schedule it did not allow for this, but I just adjusted after seeing these screenshots. I appreciate it!
That sounds great. Is this estimated to be released any time soon?
This is something we are actively planning to add to Rezzy, as our UA team has identified it as a necessary setting. As you pointed out, it needs two settings - one for initial delay, and then a smaller (or even non-existent) setting for lag once "in the conversation". While you may want Rezzy to wait 5 minutes before answering, you don't want every subsequent reply to also wait 5 minutes. You would want just a few seconds on the follow-up replies probably.
And yes, it will be a per-schedule setting so that you can configure the overnight one differently.
Hey Mitch,
We fixed that a while back, so you can definitely do exactly what you're looking for. Here is a live running example of exactly what you're asking for (a single schedule that covers an overnight time period):
And here's how it looks when on the edit side:
Does this answer it for you, or are you still looking for something else? If you are getting different results, let us know!
Please fix the schedule to make it so that its not only available every 30 minutes and can be tied to "overnight." So ideally we could set it to go from a set time (say 9 pm) to the next morning at another set time (say 7 am) to tie the auto responder to that schedule, and the draft responder to another schedule. The current method makes it so that I can only have the schedule active from a set time until 11:30 pm, and then have it pick up again at midnight and go until the morning, leaving a 30 minute gap every night.
Ideally please make this also time based to go alongside schedules. Like for example, you could set this to 3-5 minutes during business hours of 9-5pm, then could adjust it to a different time schedule overnight hours.
I'd like to request that the booking window for gap-filling bookings be able to be set separately from normal bookings. For example, if our default minimum stay is 3 nights, a 2-night gap would become bookable only within the 30-days-out timeframe. We'd love to be able to sell a lot more gap bookings, but the way it works right now there's just too much possibility of cancellations far out, and we'd be left with a "gap" booking with no bookings left around it. So instead we're left with completely disallowing gap bookings, and if no one has a chance to review every one of our properties and manually change the minimum nights on those gaps we're left empty.
Hey Donaven,
Thanks for submitting this request.
Not every property share has a single website, though. Some are groups of partner websites that all host the same widget, but us pointing to one website as "the" property share would be misleading.
I think there's some room for improvement here in the way that we present the property share description at creation though. We could consider adding some language here that implies that if there's a direct URL to be shared, list it in the description on creation.
We'll discuss this internally. Thanks again!
I'm not sure if I am seeing tasks created when a review comes in or when guests provide private feedback. This would be helpful. Thanks!
The time format when inserting the check-in/check-out or other time-based fields is really simple: 4 PM or 11 AM.
For some people, that's probably fine, but it doesn't fit the format/style that hosts may want as part of their brand. So if I want to have consistency, I either have to make all my default times in messages to match OwnerRez — which doesn't fit the brand we're going for — or the time has to be hard-coded in the message but may require multiple message templates if different properties have different check-in or check-out times.
Suggestion: add an option like date to the profile settings so I can pick from different options (for example):
Once selected, all inserted time fields into messages, templates, etc., will be consistent across the platform and for the host's brand.
Thanks!
Hi Laura,
The ability to type in the property name in that dropdown is coming soon! We are adding type ahead filters to a number of dropdowns throughout the system. I suspect that we have that rolled out in the next couple weeks.
As for the rest of your request, thanks for submitting! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
In tasks, we'd like to assign new categories, creating our own for our team (update/create welcome book, or add a new listing). Also, when selecting a property to assign to tasks, we'd like the ability to type in the property name into the search filter. Currently, we have to scroll through the 130 properties to find the one we want.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Hey Lorraine,
The notes section should now show line breaks as entered in the text input. Thanks for bringing this to our attention!
Hi that's brilliant!! Thank you 😀👍
easily solved by share owner . Not quite a hyperlink but website address
here is how we defined ours
[This topic has been merged with another topic (Quoting multiple properties together). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Merger two or more bookings)]
Hey Camelo,
Yeah, that's what the other request is asking for! I'm going to merge yours into that one so that your vote can be accounted for there. Whether it be quoting or booking, what you're asking for does appear to be the same. 😃
Currently, when viewing available Property Shares to join, you can see the name and description of each share, but there isn't a direct hyperlink to the actual website where the share is being displayed. This means you need to manually google search for the property share website to see the properties before deciding whether to join. This doesn't really make sense and fixing this could lead to better use of the join feature as well as more direct bookings for our OR hosts as this is about the only source I know of to help friends and family book direct with OR PMs.
The owner dashboard should really display the next 12 months of revenue. I am not sure to many people care as much about the last five months. I would really like to suggest you make the dashboard revenue chart display the next 12 months vs 5 months in past and 5 months in future.
Thank you on behalf of the UK!
Instead of RezzyAI responding immediately, I would love for it to be able to be set to delay a reponse to a set amount of time later.
Say a guest messages at 8:00 pm, it would be great to have Rezzy AI take 3 minutes to respond, so it would reply at 8:03 pm. Such an immediate response that it does currently does really show that it's software/AI responding as humans couldn't send it that fast.
Even further, would be cool if we could set that delay response time to be a range. For example, 3-5 minutes, so that if a guest is consistently chatting back and forth it's not a 3 minute delay every time. One response would be 3 minutes, next could be 4 minutes, next could be 3.5 minutes, etc.
Great to hear, Bri. Thank you!
Lynnbrook Group (one of OR's 2 recommended partners for payment processing) offers mobile wallet for payment. However because OR does not support mobile wallets, this offering is not available to us as OR users.
PLEASE add this capability so that your recommended payment processor can be utilized to its fullest.
Any movement on this?
Sweet! At least that part works pretty easy now!
I came here to make a request for this feature. I would LOVE an expense discount option. We charge a management fee of 4.5% that covers credit card processing and admin costs. I offer a 3.5% discount for those paying by check. It is complicated for the office that the discount cannot be automatically expensed. They have to manual type it in the expense column and it they forget it gets incorrectly pulled from the rent. Please offer a way to automatically discount expenses!
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Andrew,
Your original ticket has been escalated for more review. If the 'Create Form Message' dialog for the confirm and pay form includes the 'Insert Field' and HTML formatting, then it seems like it should work. So we need to find out why it doesn't, and if it can be made to do so!
Would be nice to have a field that outlines the discount code AND its applicability that can be possibly inserted in a hosted website, email or even WP site?
Such as:
MYCODE
Valid:
1/3/2026 - 3/2/2026
4/1/2026 - 5/1/2026
11/1/2026 -11/15/2026
Nights: 3 required
This would be great for advertising purposes.
