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I wanted to request a time log feature that tracks the number of hours you spend working or logged in to OwnerRez. This would be extremely helpful for those of us claiming Real Estate Professional status for taxes.
Actual completed date and assigned date would be helpful as well.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
We appreciate you taking the time to submit this feature request! As a possible workaround, you could use the Line Item Pivot report. This shows you a breakdown of all charges on bookings (rent surcharges, discounts) before any taxes are added. You could then export it to Excel and configure Excel to add them together to see the revenue before any taxes are aded: https://www.ownerrez.com/support/articles/reporting-line-item-pivot
Thanks Katie. I see 18 people find this useful :) the future is super useful and I know end users will appreciate it.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
I have just started to write my own using the APIs of both. Still in testing but it is suiting my needs but needs more work.
Don’t think they ever do it! Been waiting for this for 6 years now and the more busy doing new integration that i will never use
Is there any update to this status/request?
Hi Camelle,
Thank you for the thoughtful follow-up. I truly appreciate you taking the time to explain your concerns so clearly.
On the layout and white space, I absolutely understand the frustration, especially if you rely on printing and want it to be as efficient as possible. If others are feeling the same way, I would really encourage them to share that feedback here in our official Feature Requests forum. This space is one our development team actively monitors when planning improvements and future releases. While we are aware of conversations in the Unofficial OwnerRez Facebook group, that community is intentionally more peer-driven, and we do not monitor it nearly as closely as the official forums where posts trigger internal review and tracking. Share this link in the discussion thread and have them come comment here: https://www.ownerrez.com/forums/requests/offer-to-revert-back-to-old-overview-page
In the meantime, I’d still recommend trying the workaround of emailing yourself a booking template and printing from your email. It accomplishes two helpful things. First, it gives you a clean, single-page printout without excess white space. Second, it creates a digital backup outside of OwnerRez, which can be useful if you ever need to reference it offline. For someone in your situation, where internet access is not always available, that can be a strong short-term solution while we continue evaluating layout refinements.
Regarding the messages appearing on the Overview page, that definitely should not be happening if they truly belong to a different booking. The intent is to display the most recent message associated with that specific booking only. If you could email help@ownerrez.com with the exact ORB booking number and a screenshot of what you are seeing, we would very much like to investigate that. If there is any cross-booking display issue, that would not be a feature request, it would be a bug, and we want to address it.
Thank you again for the constructive feedback. It is helpful, and we do take it seriously.
-Steve
Thank you Steven for your response. I do understand that it is a full process to have 2 versions.
The new format would work I believe if you guys would tighten up all the white space.
Several of us on the Facebook owner Rez site have voiced concerns about this.
Maybe you guys have plans to tighten all of the overview up.
My only other concern is why messages that do not belong to the current overview page are on there. It gets really confusing to see the random messages that are basically for other guests on a current guests overview.
Thanks for your reply. I will continue to print because I do not always have Internet service when someone calls or texts me and I need to look something up.
Thanks again,
Camelle
Hi Camelle,
Thank you for taking the time to explain why this is important to you. I completely understand the frustration, especially if your workflow involves printing the Overview page for a physical notebook and you suddenly went from one page to three. That is a noticeable change, and I appreciate you sharing the impact it is having.
I do want to be transparent that we will not be offering two separate versions of the Overview page. Maintaining both an old and new layout would create significant development overhead. Every future enhancement would need to be tested across desktop and mobile, and then again across both the old and new versions. One of the primary goals of this update was moving the page to Bootstrap 5, which gives us a much stronger and more reliable mobile foundation. The previous layout was not fully mobile friendly, and this upgrade positions us much better moving forward.
That said, a print-friendly version is a different conversation. Creating a tighter layout specifically for printing, with reduced white space and more condensed formatting, is something our product team could evaluate based on broader feedback. I will absolutely share your request internally.
In the meantime, I wanted to offer a couple of practical alternatives that may help, especially if your goal is having reliable access to booking details.
First, we do have a read-only backup environment at:
https://readonly.ownerrez.com
Even if the main production site were ever unavailable, you can log in there and view bookings and guest information. It is read-only, meaning you cannot make changes, but all reservation data is visible. For context, we have only experienced one true catastrophic outage in 15 years, and that event directly led to the creation of this read-only system.
Second, many users create a booking details email template that automatically sends to themselves whenever a new booking is created. This gives you a clean, searchable digital record of every reservation. If you still prefer paper, you could print that email instead of the Overview page, which is usually much more compact and avoids the extra white space.
Here is an example of what the body of that template could look like:
Booking ID: {BID}
Arrival: {BCHECKINTIME} on {BARRDAY}, {BARR}
Departure Date: {BCHECKOUTTIME} on {BDEPDAY}, {BDEP}
Guest Info:
Name: {CFULL}
Address: {CADDRPRIMES}
Phone: {CPHONE}
Email: {CEMAIL}
{BCTAB}
{BBACT}
You would just set the “To” email address as your own.
From there, you could create a Trigger so that every time a new booking is created, this template is automatically emailed to you. Then you could:
• Create an email folder called “Booking Records”
• Add a filter that automatically moves these emails into that folder
• Quickly search by guest name, booking ID, or arrival date
If you decide to print, the email format is typically much tighter and cleaner than the Overview page. Here is a screenshot below of what that printout would look like from that email so you can see how it compares.
This could be a helpful short term solution while we continue evaluating print-friendly improvements.
Thanks as always for the feedback!
Thanks, good to know, I must have particularly noticed the big delay.
That's good to hear. Can anything be done about making ORez pull data faster so you can have two way conversation with guests via ORez? It's a bit of an Earth to Mars delay at present.
The vast majority of the time, the delay between Airbnb and OwnerRez is only a few seconds, so chatting with Airbnb guests is very normal and the same type of latency you get with the Airbnb app itself.
To prove what I mean, if you look at the Rezzy webinar we did a few weeks ago, which was completely live, we were demonstrating guest messages on Airbnb, and the back and forth of the messaging was only a few seconds throughout the entire 1-hour webinar.
Recently, we have seen some transient issues where either their messages are pushed to us with a delay, or there was a very high load, so our queues were processing things minutes behind. I believe there were even some days where the queues were running an hour behind, which is probably what you're thinking of. We have fixed some of those issues, and we are actively working on reducing the load issues even further.
PS. You mentioned "pull data faster", so I wanted to address that specifically. From a technical standpoint, there is no pull process. It's completely push-based (ie. webhook), so Airbnb pushes messages at our system instantly when the guest sends them. We do not poll on a minute/hour basis, which would create delays. We receive everything inbound from them.
On the general discussion page I suggesting giving users the ability to create their own layouts of the booking summary page, including what to include. If users could store those layout and then chose between them, you could make a print version of your summary page for this purpose.
Thank you for this update! Nice being heard on this important topic. Much appreciated…
We are still early in the R&D phase on this (unified email), but I wanted to throw a note out here that this is actively being worked on. We usually don't say anything publicly until work is deeper underway, but I hear the frustration and wanted to let you know this is an active priority.
Really wish this was more of a priority other than fixing stuff that’s not broke. Did we really need a redesign over crucial functionality?
Should be on every list with check boxes! ✅
Just a poke to resurface this and get more votes! Please! Sales taxes are NOT my revenue! They are actually a pure liability and should never be included in revenue reports.
Please change all reporting to remove sales taxes. If you’re hung up on cash accounting, and want to have it included, then gives us the option to generate reports either way.
I’m tired of having my accountant look at me like I’m some kind of an idiot when I can’t easily generate a revenue report on the fly. I have to transfer everything into proper accounting software to do it. (I do have to do that anyway as part of annual statements. I’m not expecting OR to be accounting software, but some reasonably accurate booking software reporting would be nice.)
This is one of those weird OR quirks where it has lots of fancy bells and whistles, and bright shiny new toys (Can you say Rezi? I knew you could!) but fundamentals are off, or missing.
On the general discussion page I suggesting giving users the ability to create their own layouts of the booking summary page, including what to include. If users could store those layout and then chose between them, you could make a print version of your summary page for this purpose.
I should note that the whole Ownerrez photo functionality has been changed/updated recently. In general I like the new functionality. However I have encountered some very strange behaviour in the current photo incarnation.
Recently I added some of Christmas-themed photos in the #1 positions on each of our properties, in tune with the Holiday season. In the beginning of January I deleted these photos from each property and re-arranged the photo order to suit my requirements. To my surprise the deleted Christmas photos still kept on showing up as the hero photo on OTA listings and also as the thumbnail beside the property name listing on the Ownerrez dashboard property listings. They had taken on a life of their own!
Then I noticed another anomaly. No matter what I did to the order of the photos on the property, the actual order in which the photos were displayed in the hosted website photo carousel was not changed. I am not sure what is going on but I do not understand it and do not like it at all!
I went to the Ownerrez Support pages and searched for "photos" to see if there was new documentation that would help. I could not find any. In fact even some of the more recent documentation was for the older photos implementation which was now no longer applicable.
This is impacting our marketing use of the photo carousels off Ownerrez and I am not really happy with my lack of understanding about what is going on here.
Can anyone give me some suggestions? For sure the documentation and videos need to be updated and made current.
skinorth
Hi OwnerRez Team,
I'd like to submit a feature request to add discount stacking control for automatic discounts.
CURRENT SITUATION:
- Discount Codes have a "Remove all other discounts when this code is applied" option
- Standard automatic discounts (Early Bird, Length of Stay, Last Minute, Rate Adjustment) do NOT have this option
- Multiple automatic discounts always stack if criteria are met
THE PROBLEM:
I want to offer:
- Early Bird: 10% off for bookings 60+ days in advance
- Weekly: 10% off for 7-28 night stays
- Monthly: 20% off for 29+ night stays
Currently, a 30-night stay booked 60+ days out receives 30% off (10% Early Bird + 20% Monthly), which is excessive and hurts profitability.
This stacking happens on:
- Vrbo channel bookings (Vrbo allows Early Bird + LOS stacking)
- Direct bookings through my website
REQUESTED FEATURE:
Add a checkbox option to Standard Discount Types:
☐ "Remove all other automatic discounts when this discount applies"
OR
☐ "Apply only the highest discount - do not stack with other automatic discounts"
OR Allow me to select a constraint on the Early Bird discount to apply it for reservations less than 7 days
This would give us the same control for automatic discounts that already exists for Discount Codes.
BUSINESS IMPACT:
Without this feature, I must either accept excessive discount stacking or eliminate valuable discount types entirely, both of which negatively impact revenue.
Thank you for considering this request!