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Yes this is a huge issue I have. Luckily I have it on an after hours schedule so it hasn’t affected me too much but it’s a big reason I can’t have it on all the time, but the drafts show me it doesn’t see they already booked.
This is VERY needed! Re-posting my comment from one of the closed (duplicate) requests:
Right now, if a guest instant-books with a message on one of the channels, typically the message hits the inbox 10+ seconds before the booking itself processes. Rezzy always wants to send a response to that first message as though it wasn't part of a booking event because it can't see it yet.
It says things like "Hey! How exciting — her first time in Nashville and for her birthday! I'd be happy to help with your stay. Let me know if you have any questions about the property or the area." And then our auto-response for a new booking fires immediately after. It's clunky and creates an awkward communication flow unnecessarily. A time-delay on Rezzy would avoid this problem!
Thank you, Bri! 👊🏼
Yes having the ability to add notes to the calendar that don't stop people booking those dates would be very helpful.
I would like the blocked off time to be able to configured so that tradespeople can see the blocked off time is different to the bookings. I don't want to setup a team/login every time I want a tradesperson to choose a time to fix something. And they should be able to see they can work during the blocked off time.
Any update on the timeline of this feature? We need a custom website STAT.
Hi there,
We support this natively in Jervis and you can choose a primary thermostat to control all thermostats off of.
We will also be releasing thermostat based plans for owners with more than 3 thermostats in a listing and offering a special this summer for anyone who signs up for a listing based plan.
Regarding Ecobee Smart Buildings, we have a great relationship with the Ecobee team. You can use the Smart Buildings platform through Jervis and not have to pay the fees also to Ecobee.
If you have any questions, let us know!
Hi Bri,
We would love to be added to Beta for Homes & Villas once you're in beta testing! We have 42 properties with OR.
Thank you for considering!
Need a Rule to prevent two thermostats connected to one system from being set to different modes.
Very much needed
Airbnb already has this feature available to properties not connected to a PMS. OwnerRez needs to make this feature a priority in my opinion.
Alece, I found that booking you're referencing here and I'm sending this to our engineers. The booking sentiment is still negative while the inbox thread is indicating the guest is having a positive experience. There's some disconnect here that we need to track down.
I'll keep you posted.
Hey Peter,
Your request is very similar to one that Alece posted not too long ago. I'm going to merge this request over there to keep the votes together. Feel free to drop a comment on the new thread if you'd like to.
[Another topic was closed as a duplicate of this topic (Quality Center Negative Sentiment remove button.)]
[This topic has been merged with another topic (Delayed reponse timing for RezzyAI). All unique votes have also been merged.]
[Another topic was closed as a duplicate of this topic (Rezzy: time delayed response)]
YES PLEASE!
Right now, if a guest instant-books with a message on one of the channels, typically the message hits the inbox 10+ seconds before the booking itself processes. Rezzy always wants to send a response to that first message as though it wasn't part of a booking event because it can't see it yet.
It says things like "Hey! How exciting — her first time in Nashville and for her birthday! I'd be happy to help with your stay. Let me know if you have any questions about the property or the area." And then our auto-response for a new booking fires immediately after. It's clunky and creates an awkward communication flow unnecessarily. A time-delay on Rezzy would avoid this problem!
I have Rezzy set up in draft mode during the day and auto-response mode overnight. It would be very helpful to be able to activate Push and/or Email notifications for Rezzy auto-response messages so when quickly scrolling through my alerts it is clear which messages have already been responded to and how (in case we need to course-correct anything). Right now I need to go into each message thread to see if and how Rezzy replied. Notification options would be greatly appreciated!!
Ideally these could be configured separately from Rezzy draft messages that are then approved and manually sent. Some people may want notifications for those, but ideally they could be toggled separately than the auto-reply notifications.
Good idea.
i forgot to block Easter this year and had a turnover. I gave my cleaner a bonus but would have rather given her the day off.
It would be very effective to be able to delay how fast rezzy answers. I believe this used to be a feature.
We’ve brought this in-house. Instead of paying Jervis $6 per thermostat, you can use Ecobee Smart Buildings which charges $2 per thermostat and build exactly what you need in Lovable, fully connected to your bookings via API.
Here is out current stop gap solution, built in Lovable. Makes sure we do not miss monthly or yearly expenses. (still manual)
My current workflow is to send renters a quick message through the channel platform after they sign the rental agreement with a heads-up to look out for an email from us. Then an email is sent that includes our curated list of restaurant recommendations, things to do, nearby stores, and more.
At times, guests will reach out with specific interests or questions, but if they sign the agreement right away, the recommendation email is triggered immediately. Ideally, I’d like the opportunity to review and customize that email before it goes out, which is why I originally requested this feature.
For now, I’ve set the email to send one day after the agreement is signed so I have time to personalize and send it manually if needed. That approach works, but it can feel a bit delayed. Guests are often inundated with messages right after booking, so it’s helpful to give them a little breathing room—while still getting this information to them promptly. That’s why having the option to send based on hours rather than days would be much more effective.
Thank you for implementing this feature. It will significantly enhance flexibility for hosts using Trustd.ai Guest Screening solution on OwnerRez. This is a trigger we’ve been looking forward to.
When a booking is received on OwnerRez, it typically takes us 2–4 minutes to generate the guest form and send it back. With this new capability, hosts can configure the trigger to automatically send the guest form to their guests for authorization. We recommend setting a delay of 10 minutes to ensure a smooth workflow. Thank you again for the implementation.
Regards,
Trustd.ai
https://trustd.ai
YES! I keep running into this as well. Random guest stays are being marked as negative sentiment when it doesn't apply, and then we're unable to correct it.
A button or option to train the Rezzy ai when a sentiment is legitimately negative or a miss reading. A options to remove a Negative sentiment is it is false, inaccurate or solved. I appreciate the quality centers ability to focus my attention on issue that matter. If I find a issue that is not accurate or relevant, a product of the ai programming, I would like to be able to train the ai or remove / solve the negative issue so it is clear from my board.
I appreciate you asking, Steve!
When the rental agreement is signed, our triggered message is sent with a copy of the signed agreement and full booking confirmation details. We also have a trigger to send a message offering additional nights if the adjacent nights are available. Because there's no way to stagger that one (10 minutes later, for instance), it sometimes beats the reservation confirmation message to their inbox. It ends up being an awkward communication flow.
I understand that the strategy on this could be shifted to only send that adjacent night offer X number of days prior to arrival (and we do that as a follow-up touch-point), but we have seen maximum results from sending it when we do — primarily because guests receive it before their flights are typically booked. So when the guest starts looking at flights with our offer in mind, they quite often end up taking us up on extending their stay. So I want to keep the message going out shortly after they've booked... Right now there just isn't a way to effectively stagger the trigger so it's slightly delayed from the initial reservation confirmation message.
Another use case is that we send Vrbo and Airbnb guests a channel message as well, letting them know we received their signed rental agreement and sent a copy of it to them via email. Again it has to share the same trigger timing of immediately sending when the rental agreement is signed, but often the channel message is received before the email has been. Once again this unnecessarily just adds some confusion and awkwardness to the communication flow.
We appreciate you taking the time to submit this feature request! If you know other users who would benefit from this, we'd encourage you to share it with them so they can add their support by way of an upvote at the top of the page.
Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
We've received your feature request—thank you! If you think others would love this too, spread the word and invite them to upvote. Community feedback really helps us prioritize what to build next.
Hi Alece,
That’s really helpful feedback, thank you!
Can you tell us a little more about how you’d use that in practice?
The main use case we had in mind for this feature was booking creation, where other processes often run in the background, such as generating a lock code or setting up a cleaning in a third-party system. In those cases, adding a short delay before sending a message makes a lot of sense. So those items have time to populate before sending the message
So, when it comes to something like signing the rental agreement, I’m curious about your workflow. What’s happening in that moment where having a 10-minute delay before sending a message would make things easier for you?
We did start a bit more focused with this feature, both from a usability and technical standpoint, just to make sure we got the core use cases right first. That said, we’re not opposed to expanding it, especially if there are strong, repeatable use cases like what you’re describing.
Not pushing back at all, just want to make sure we fully understand the need so our devs can build this in the most helpful way.
Thanks!
