Feature Requests

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Here are a few options for you if you haven't seen them:

• Third party alerts - will send an email to anyone you choose when a booking is created, changed, or cancelled.
• Custom Cleaner iCals - create an iCal to send to your cleaner. They add this to their calendar and will see all of the booked dates.
• Triggered Emails - Can create a trigger to send an email or SMS when a booking is made. You can also send an email or SMS the day before a booking leaves, or the morning when a booking arrives as a reminder.
• You can also create a stay report to highlight arrivals and departures based on a specified date range. You would have to send this manually at this time.

https://www.ownerrez.com/support/articles/third-party-communications-options

an event email to my cleaning people if I receive a rental for the coming Wk, Day, Month Also exit cleaning reminders.

**CLEANING is the # 2 most imporatant event for property manager aside from Sales.

Acoralbay.com

Don

Seems that the reason for the super-long delay is that OwnerRez isn't making this a high priority.

Team,

Currently I can run a Credit Card Processing History report to VIEW all credit cards however I'd like to be able to run a DECLINED report to be able to monitor these for SCHEDULED payments that fail, on a weekly basis (rather than monitor email notifications one by one which seems very inefficient to me).   Could this report request be included in a future upgrade?

Hi Scott,

Nightly rate breakdowns per booking are visible to OR support only at this time. We've still got some work to do behind the scenes to get this ready for its user-facing debut. I am not yet sure whether this will be completed by end of year, but I'm hopeful for 2026 at the latest.

Hi Everyone,

I've changed the Status of this request back to Requested, which accurately reflects where we are with it today. This request is not on the 2025 roadmap, but we are keeping it in mind for 2026. I won't make any promises here as we have a lot of work going on behind the scenes in other areas of the system. Hopeful for 2026 is probably the best way to phrase it.

I know this is not the news you were hoping for, but feel free to share this request with likeminded users who would be willing to give it an upvote! 

I would like a way for OR to calculate an early check in or late check out based on the nightly rate a guest pays. For example, if a guest is staying 7 nights and the nightly rate is $200, I would like a trigger that would calculate 50% of the $200, plus the taxes. So then if another guest rents 3 nights and their rate is $250, then 50% of that, plus the tax. Right now, I only see a way to charge a fixed amount for everyone or a way to charge 50% of the total rent, which is not what I'm trying to do.

Would like guests to be able to first view the photos in the numerical order I have chosen to present them. But also have the option to sort by room so that if/when looking more closely at the listing, they have the ability to view the photos for each room / space.

[This topic has been merged with another topic (Allow staff to see reviews).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Review sharing)]

As a reviews are left I want to send it to the maintenance team and cleaners. 

[This topic has been merged with another topic (BADJOPEN separate field for arrival and departure gap).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Gap Night Trigger for EITHER Arrival Gap or Departure Gap and coordinating field code)]

Please add Tags to Deposits 

This would greatly help during reconciliation where I need to tag a deposit that needs further work. For example Deposits to Quickbooks do not sync when they contain a refund. It would be very help to Tag that Deposit for further review because it needs to be created manually in QuickBooks. This should be considered a priority as it would be a huge time saver and progress on QuickBooks functionality is not currently complete within OR.

Our previous software Streamline had the feature to allow us an account for paying our unit owners each month using our integrated partner Lynnbrook.

I would like the ability to automatically post expenses per property, either through an API integration or the Quickbooks integration.  This way, each time an expense hits one of my owner's accounts, the expense would be automatically reflected in OwnerRez.

[This topic has been merged with another topic (Broadcast email / SMS for all future bookings).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Bulk SMS)]

Hello, all!

We do have plans to roll out a user facing audit log, but that is still a goal and not an action item yet.

Feel free to share this request with likeminded users who would find this beneficial as well! Voting allows our Dev and Product teams to determine where the demand is strongest when we consider new features to add to the roadmap. We'll leave this request open to garner more votes for the time being.

[This topic has been merged with another topic (Audit Trail - Ability to view more information in "Activity").All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Last changed dates on Triggers, Templates, even description blocks)]

[This topic has been merged with another topic (Triggers that can be sent after x number of hours).All unique votes have also been merged.]

[Another topic was closed as a duplicate of this topic (Change Trigger Delay to "___ minutes after" or "____ hours after" event rather than only "___days after")]

?

Hi Rick - Adding a discount for an offline payment type is currently a manual process. You can set up a manual discount and apply it to the booking once it has been confirmed.

To place the admin fee at the bottom for a direct booking, you can check the "Place this below tax line items" box, using the instructions found here:
https://www.ownerrez.com/support/articles/charging-guests-a-credit-card-fee

To read more about discount positions, have a look at these support articles: 

• https://www.ownerrez.com/support/articles/rates-seasons-overview#:~:text=match%20as%20well.-,To%20control,-the%20position%20of 
• https://www.ownerrez.com/support/articles/discount-codes#position 

If you have further questions, feel free to reach out to us at help@ownerrez.com and we'll be happy to assist!

Have you considered a property share format? Owners in the Smokies have this property share smokymountaincabinsbyowner.com. You can see how we set it up on smokymountaincabinsbyowner.com/join. The requirement is that all participants have to be on OwnerRez. The website is hosted on Wix, members contibute $5/property/year to cover hosing fees. Currently, 150 properties participate. Every member is also obligated to have a share widget on their respective website, like this : https://www.bluemountaincabins.com/more-cabins-573986261. This format encourages direct bookings, not dependent on slow ical, and gives travelers immediate availability/price without needing to send an inquiry upfront 

We’re in the early stages of developing a new site—Visit North Captiva—which will serve as a verified, independent directory of vacation homes available for rent on North Captiva Island. Our goal is to offer travelers a trusted, centralized space to view property photos, amenities, and availability, with direct links to book on the homeowner’s preferred platform (such as Airbnb, VRBO, or their personal site). We will not be booking directly through our site.

Because this is a simplified listing model—featuring verified homes with iCalendar integrations and links out to existing booking platforms—we’re wondering if you offer a discounted listing price for this type of format, without the need for additional booking tools, payment processing, or messaging services.

We’re aiming to keep the experience clean, fast, and transparent for guests while providing visibility and control for homeowners. If a reduced-rate option is possible, we’d love to discuss how we can collaborate.

I agree with this, it would be great to get some more analytic about guests.

Welcome to the club, I think about this feature ever night before I go to bed.

This would be a huge feature for PMs!