Trigger

Hello,

I have a situation where the automated template did not trigger when the guest booked. It worked a few days before but not the second time.  Please let me know how to address this.  Thank you.

Hi Carol,

Please write an email to us at help@ownerrez.com that includes the ORB# for the booking that did not receive that trigger when you'd expected it to, as well as the URL for the trigger in question. It may also be helpful if you include the ORB# for a booking that did receive it so that we can compare.

We'll take a look!

Ok, I will get back to you with the information.