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Joel P

OwnerRez Team Member
Joined October 2009
158 posts
Topic

Feature Requests » More Specific Gap Day Settings For Properties

A gap is defined as the window of time between two bookings. It is not possible to have a different Departure gap vs Arrival gap. In theory, every gap rule can be thought of as a Departure gap. In pr…

(Posted Oct 21, 2024 3:45 PM)

General Help and Questions » Elevator as amenity on Airbnb

The description is definitely Airbnb's. You can see it here in their documentation: https://developer.airbnb.com/page/supported-amenities https://uc.orez.io/w/files/89e9c7844bcb4672a9f1534bbc3087…

(Posted Oct 11, 2024 10:19 AM)

General Help and Questions » Security Deposit holds vs. refunds - processing fees

Hi Daniel, I know this is an old comment, but I wanted to mention here for the benefit of anyone else who comes across this thread: Lynnbrook Group has recently started supporting Hold (auth only…

(Posted Oct 3, 2024 11:54 AM)

Developer Community » Booking Charges - surcharge_id and tax_id

Taxes are not currently available, but you can get a single Surcharge from the legacy API: https://app.ownerrez.com/help/api/get-api-surcharges-id-get We've not yet ported this endpoint to v2.

(Posted Jul 11, 2024 8:06 AM)

Feature Requests » Add Tags To Surcharges.

[This topic has been closed as a duplicate of another topic ( Tag Automations from Surcharges and Discounts (/forums/requests/booking-tags-from-surcharges-and-discounts) )]

(Posted Jul 5, 2024 9:07 AM)

Feature Requests » Tag Automations from Surcharges and Discounts

[Another topic was closed as a duplicate of this topic ( Add Tags To Surcharges. (/forums/requests/add-tags-to-surcharges) )]

(Posted Jul 5, 2024 9:07 AM)

Feature Requests » Automatic tags based on optional surcharge

[This topic has been closed as a duplicate of another topic ( Tag Automations from Surcharges and Discounts (/forums/requests/booking-tags-from-surcharges-and-discounts) )]

(Posted Jul 5, 2024 9:07 AM)

Feature Requests » Tag Automations from Surcharges and Discounts

[Another topic was closed as a duplicate of this topic ( Automatic tags based on optional surcharge (/forums/requests/automatic-tags-based-on-optional-surcharge) )]

(Posted Jul 5, 2024 9:07 AM)

Feature Requests » Auto apply a tag for Surcharges

[This topic has been closed as a duplicate of another topic ( Tag Automations from Surcharges and Discounts (/forums/requests/booking-tags-from-surcharges-and-discounts) )]

(Posted Jul 5, 2024 9:06 AM)

Feature Requests » Tag Automations from Surcharges and Discounts

[Another topic was closed as a duplicate of this topic ( Auto apply a tag for Surcharges (/forums/requests/auto-apply-a-tag-for-surcharges) )]

(Posted Jul 5, 2024 9:06 AM)

Feature Requests » Triggers or Tags activated by SURCHARGES

[This topic has been closed as a duplicate of another topic ( Tag Automations from Surcharges and Discounts (/forums/requests/booking-tags-from-surcharges-and-discounts) )]

(Posted Jul 5, 2024 9:06 AM)

Feature Requests » Tag Automations from Surcharges and Discounts

[Another topic was closed as a duplicate of this topic ( Triggers or Tags activated by SURCHARGES (/forums/requests/triggers-or-tags-activated-by-surcharges) )]

(Posted Jul 5, 2024 9:05 AM)

General Help and Questions » OwnerRez messaging bug

I just checked your account and looked at these messages. Initially this behavior might sound abnormal, but due to how Airbnb "message threads" work, it's actually expected. In both cases, the Ai…

(Posted May 27, 2024 4:18 PM)

General Help and Questions » OwnerRez messaging bug

I recommend reaching out to help desk as this is extremely unusual.

(Posted May 27, 2024 4:04 PM)

General Help and Questions » Url Numbers

What you are referring to is called "Broken link protection". It enables OwnerRez to ensure that requests get routed to the correct page even if you change the path for that page. You can disable…

(Posted May 22, 2024 7:54 AM)

Feature Requests » New layout/Search Button

On a desktop, clicking the search icon places focus into the search box immediately so no second click is necessary. Simply start typing.

(Posted May 16, 2024 11:18 AM)

Feature Requests » Autoresponder for Airbnb Inquiries / Requests

[This topic has been closed as a duplicate of another topic ( Automatically follow up on a quote or inquiry (/forums/requests/automatically-follow-up-on-a-quote-or-inquiry) )]

(Posted Mar 7, 2024 8:05 AM)

Feature Requests » Automatically follow up on a quote or inquiry

[Another topic was closed as a duplicate of this topic ( Autoresponder for Airbnb Inquiries / Requests (/forums/requests/autoresponder-for-airbnb-inquiries-requests) )]

(Posted Mar 7, 2024 8:05 AM)

Feature Requests » Autoresponder for Airbnb Inquiries / Requests

In case you missed it, we released Inquiry Triggers a few weeks ago (https://www.ownerrez.com/blog/new-inquiry-triggers-major-trigger-redesign-no-more-platform-email-for-bookingcom-improved-property…

(Posted Mar 7, 2024 8:03 AM)

Feature Requests » Send only Display Names on Reviews to Vrbo

Yep! I updated the status on this request to reflect that. 🙂

(Posted Mar 5, 2024 3:51 PM)