I only have one property and some time ago… maybe 2013 I set up a payment method so that I could accept credit cards. At the time I set up Sage payments. I guess at the same time there was a merchant account set up for this process using Cornerstone? which has now morphed into Paya.
About six months ago was instructed that Sage was going away and I needed to set up a new payment account and I chose Lynnbrook group. I simply followed what the OR staff guided me to do. That all seems fine, and I have had a few bookings that have gone through Lynnbrook and they have gone well. I was given no instructions on the Cornerstone account by anyone during this switch and am assuming that Lynnbrook needs Cornerstone to keep operating. Is this correct?
But I have noticed no activity on my Cornerstone account for the last half yer and am also noticing larger monthly charges on the Cornerstone/Paya account (ie. 29.99 last month for “WEB REPORTS/ALERTS BUSINESS COACH+”) and I did not even have any volume moving though it. So it looks like nothing is going though Cornerstone now? But I am getting hit with larger and larger monthly fixed fees...
My question is: How do the payments work… specifically Lynnbrook Group. Do I need Lynnbrook AND Cornerstone or should I be closing down my cornerstone account? I don’t know how the payment accounts work.
Glenn
