Topic	Posted
Blog » Stripe Connect and 3D Secure 2, Better Handling of Failed Cards, Last Minute Bookings w/o Security Holds When the guest is first entering their card, we notify the bank that there will be multiple transactions associated with the card and ask them to verify the card knowing there will be future transact… (Posted Jan 7, 2021 7:30 PM)	Jan 7, 2021 7:30 PM
Feature Requests » Operto Integration We're not currently integrated with Operto, but we do have an API if they want to integrate. We also support several lock services directly: https://www.ownerrez.com/support/articles/integration-doo… (Posted Dec 21, 2020 3:27 PM)	Dec 21, 2020 3:27 PM
Template/Design Share » How do make travel insurance template with guest information? If they want to purchase travel insurance, it needs to be a booking and they'll have to make the travel insurance on a credit card. They can still make the booking payment to you via check. Convert … (Posted Dec 19, 2020 2:14 PM)	Dec 19, 2020 2:14 PM
Feature Requests » Differing cancellation policy for different dates Interesting! I haven't seen it on the API side yet, but we'll keep our eyes peeled. We do support the non-refundable discount option already. (Posted Dec 15, 2020 12:03 PM)	Dec 15, 2020 12:03 PM
Feature Requests » Differing cancellation policy for different dates I'm not aware of Airbnb letting you set a different cancellation policy for specific date ranges, other than things they have admin overridden for COVID etc. Not a user accessible, "use policy X for … (Posted Dec 14, 2020 10:59 AM)	Dec 14, 2020 10:59 AM
General Help and Questions » Did some fields just disappear? Card last 4 and card type? The PAY fields are only available in context of a particular payment, for example for a payment receipt. They're not available on booking level templates, as there could be multiple different card… (Posted Dec 4, 2020 9:55 AM)	Dec 4, 2020 9:55 AM
Feature Requests » Airbnb House Manual Yep, Airbnb's got a bit of a hodgepodge going now, stuff they've added over time. They're working on sorting it out, but that's a longer process, particularly them making changes and then making thos… (Posted Nov 23, 2020 4:22 PM)	Nov 23, 2020 4:22 PM
Feature Requests » Airbnb House Manual All of those fields marked to go to Airbnb on the Description tab do go to Airbnb. You can see the details in this article: https://www.ownerrez.com/support/articles/channel-management-api-integratio… (Posted Nov 23, 2020 9:41 AM)	Nov 23, 2020 9:41 AM
General Help and Questions » Cancellation Fee not updating The preview shows the values for the specific booking you're previewing. Looks like some of your older bookings have a $200 cancellation fee, so those would show $200 in the preview if you pick them.… (Posted Nov 21, 2020 7:22 PM)	Nov 21, 2020 7:22 PM
Feature Requests » insurance waived or accepted If the guest accepts the TI, you'll see that on the Insurance tab of the booking. If the guest doesn't accept the TI, it doesn't populate any info, so you know that by the absence of an insurance po… (Posted Nov 21, 2020 6:41 PM)	Nov 21, 2020 6:41 PM
General Help and Questions » VRBO/HA Rate Push in Channel Bridge Not Working We've released a new version with some better calibration for the listing numbers. Make sure you've got version 10.37: https://www.ownerrez.com/support/articles/channel-bridge-updating-to-latest-vers… (Posted Nov 3, 2020 5:30 AM)	Nov 3, 2020 5:30 AM
General Help and Questions » SMS signature - how to? Right now there's not a way to do signatures on SMS. You've only got a couple hundred chars so it'd be easy to eat that up -- and you can't put in logos etc like normally go in footers. If you wan… (Posted Nov 2, 2020 12:54 PM)	Nov 2, 2020 12:54 PM
Feature Requests » SMS/Quote - how to trigger? We don't have the quote triggering in yet. Once we do, that'll apply for email as well as SMS -- it's a matter of adding another type of trigger that's not for Bookings, not just adding a type, as yo… (Posted Nov 2, 2020 12:52 PM)	Nov 2, 2020 12:52 PM
General Help and Questions » VRBO/HA Rate Push in Channel Bridge Not Working Yep, Vrbo is changing a lot of things under the covers as they continue to merge brands together. One thing to try... what if you use the Vrbo mapping in OwnerRez, but put in the number without th… (Posted Nov 2, 2020 8:27 AM)	Nov 2, 2020 8:27 AM
General Help and Questions » Emails no longer show as "sent" if pushed out manually Aha, I see it. Looks like there is an issue where the data is updated to show sent but that page isn't showing the green box until a bit later. I've triggered a cache refresh and it's right now. I… (Posted Oct 30, 2020 1:14 PM)	Oct 30, 2020 1:14 PM
General Help and Questions » Emails no longer show as "sent" if pushed out manually Hmm. Looking at that booking, I think the one you're referring to is "Directions" and that was sent and shows as sent in the trigger list on the Email tab for that booking (one day after created). … (Posted Oct 30, 2020 11:14 AM)	Oct 30, 2020 11:14 AM
General Help and Questions » Emails no longer show as "sent" if pushed out manually Are you meaning the "send confirmation to guest" date at the top of the booking Emails tab? That should still be updated. If not, what's the booking number of an example where you sent that email … (Posted Oct 30, 2020 10:14 AM)	Oct 30, 2020 10:14 AM
Blog » New Rates Editor Unveiled! If you've got a weekly or monthly discount -- https://www.ownerrez.com/support/articles/length-of-stay-discounts -- the rate table will show that weekly rate column. It will also show a weekly rate c… (Posted Oct 27, 2020 8:41 AM)	Oct 27, 2020 8:41 AM
Feature Requests » Preview of new charges before recalculating them Yep if we had the charge changing preview then we could let you recalc charges on Vrbo again. That's a great point! We turned the change charges on move option off for Vrbo because Vrbo charges can … (Posted Oct 26, 2020 9:36 AM)	Oct 26, 2020 9:36 AM
General Help and Questions » Schedule more than 2 payments for checks Yes, we have a feature for more than 2 payments in the works, no ETA yet. In the meantime, what you can do to schedule and customize these emails per booking is use a custom field definition: https:… (Posted Oct 23, 2020 4:35 PM)	Oct 23, 2020 4:35 PM