| Topic | Posted |
|---|---|
General Help and Questions » Brief Overview of Spot Rates (import/view/manage/push to VRBO)Awesome, thanks! Spreadsheet updates are cool because it's an easy way to set your own rules based on formulas. (Posted Jul 21, 2019 7:13 PM) |
Jul 21, 2019 7:13 PM |
General Help and Questions » How to import daily rates with minimum nights - can this be done?@Rich -- yeah, that could be good, the option to delete seasons during that range that the spot rates cover. The way spot rates work you don't have to delete the seasonal because the spot rates overr… (Posted Jul 19, 2019 1:50 PM) |
Jul 19, 2019 1:50 PM |
Blog » Integration with PriceLabsIt would work for other units as well since we use the same public method you demonstrate in your video. You'd have to create a property for it in OwnerRez, though, to store the information. Great i… (Posted Jul 19, 2019 11:14 AM) |
Jul 19, 2019 11:14 AM |
Blog » Integration with PriceLabsYep! You can actually suck these into OwnerRez directly (we use the same method) -- go to Settings > Spot Rates and use the Import from Channel button to pull in the spot rates from VRBO or Airbnb. … (Posted Jul 19, 2019 10:58 AM) |
Jul 19, 2019 10:58 AM |
General Help and Questions » Creating Trigger Email to Collect TaxesRight, just allow you to specify the tax. VRBO needs to do the same. It's ironic that the platforms make it so hard to do the right thing. Airbnb has said they're working on that (direct tax remitta… (Posted Jul 18, 2019 7:59 PM) |
Jul 18, 2019 7:59 PM |
General Help and Questions » Rental Agreement - two questions1) To get back to the default, go to Settings > Legal Agreements, create a new one, and use the Prefill from button to fill it from the default. 2) Like @BlueMtnCabins said, Airbnb specifically allo… (Posted Jul 18, 2019 7:57 PM) |
Jul 18, 2019 7:57 PM |
General Help and Questions » Creating Trigger Email to Collect TaxesThe suggestions and rules seem to depend on which Airbnb rep you talk to -- different ones have different solutions. Their API team says they are working on taxes and resolutions and hopefully will … (Posted Jul 18, 2019 7:11 PM) |
Jul 18, 2019 7:11 PM |
General Help and Questions » Export listing to VRBO?There isn't currently a way to export content to VRBO except for the API integration, but that requires 5 properties. (Posted Jul 18, 2019 7:10 PM) |
Jul 18, 2019 7:10 PM |
General Help and Questions » AIRBNB Booking WindowOne thing I have noticed is that if you set rates out farther than your booking window, Airbnb will automatically reset the booking window. Could that be the case? (Posted Jul 18, 2019 7:10 PM) |
Jul 18, 2019 7:10 PM |
General Help and Questions » Commission on cleaning feesTo do this, edit the surcharge settings and set the expense to PM gets 150. Then under commission, set it to calculate on entire amount. That'll include a $150 expense to the owner and then also ded… (Posted Jul 18, 2019 7:09 PM) |
Jul 18, 2019 7:09 PM |
General Help and Questions » Use of {BCHECKIN} and {BCHECKOUT}To put a value in there always, go to the Rules section of the property and set the default check-in and check-out times. Those merge fields look at the times set on booking, and if a time isn't set… (Posted Jul 13, 2019 5:45 PM) |
Jul 13, 2019 5:45 PM |
General Help and Questions » Channel Manager - Pending Activation yet enabled?BDC has a complex multi step process for activating properties where you request, we approve, and then you confirm. If we start pushing rates before you confirm it causes all sorts of errors. Becaus… (Posted Jul 12, 2019 9:02 AM) |
Jul 12, 2019 9:02 AM |
General Help and Questions » Channel connection - AirBnBFor the Airbnb calendars, use our calendar sync to keep everything updated automatically: https://www.ownerrez.com/support/articles/calendar-sync Once you have some bookings, you'd run channel bridg… (Posted Jul 12, 2019 9:01 AM) |
Jul 12, 2019 9:01 AM |
General Help and Questions » PriceLabs - any issues with doing this?Discounts combine with any spot rates you set. PriceLabs (and other pricing tools which we do not yet support) operate by setting spot rates in OwnerRez. Spot rates are nightly rates that override se… (Posted Jul 12, 2019 8:55 AM) |
Jul 12, 2019 8:55 AM |
Feature Requests » Muiltiple HousekeepersYou can communicate several ways: 1) Set up third party alerts or custom triggered emails to the cleaners letting them know when a booking is created or changed dates etc. 2) Set up a custom iCal fe… (Posted Jul 10, 2019 8:24 PM) |
Jul 10, 2019 8:24 PM |
General Help and Questions » Setting up automatic repliesFor automatic replies, what are you trying to do exactly? For inquiries, you can set up an autoresponder in OwnerRez but that's limited because VRBO doesn't allow you to send quotes or links through… (Posted Jul 9, 2019 8:42 PM) |
Jul 9, 2019 8:42 PM |
Feature Requests » Channel Bridge for FireFox?@Scott, we've considered channel bridge in Firefox and done some investigation on the workability of support. It is possible, as they have a similar extension structure, but we'd have to rewrite a go… (Posted Jul 9, 2019 8:38 PM) |
Jul 9, 2019 8:38 PM |
Feature Requests » Multilingual E-Mail templatesCurrently we don't have the option to tag a guest with a language, or vary up email templates based on guest language. We do have several multilingual accounts and what they do is to include both En… (Posted Jul 9, 2019 7:29 AM) |
Jul 9, 2019 7:29 AM |
General Help and Questions » Email templates sometimes format oddlySometimes when you paste things in to the email editor, a bunch of junk formatting comes along. We could restrict this by limiting down to only a couple of formatting options, but right now it's a pr… (Posted Jul 8, 2019 12:15 PM) |
Jul 8, 2019 12:15 PM |
General Help and Questions » Tax - PA, AirBnB, etcYes, OwnerRez will factor in the tax as you import bookings via channel bridge. First of all, configure any taxes remitted by a listing site as "everything but" on the listing site criteria. So for t… (Posted Jul 8, 2019 12:08 PM) |
Jul 8, 2019 12:08 PM |
