Topic	Posted
General Help and Questions » General Request for Reviews Whoops! I totally spaced on that when I was copying the field code. Yes, it is {BUREVIEW} -- that's fairly new, we added it a couple months ago. (Posted Oct 4, 2018 10:17 PM)	Oct 4, 2018 10:17 PM
General Help and Questions » General Request for Reviews We don't have a generic link that anybody on the internet can use, but if you put in {BUREVIEW} it'll get you where you want to go. Do it like this: [img https://cdn.orez.io/w/images/ca4a853102e0412… (Posted Oct 4, 2018 1:51 PM)	Oct 4, 2018 1:51 PM
General Help and Questions » General Request for Reviews If you're sending a booking related email, you can use the {BUREVIEW} link to include the review link for that booking. Is that what you're looking for, or are you trying to do something different? (Posted Oct 4, 2018 12:40 PM)	Oct 4, 2018 12:40 PM
General Help and Questions » Search for previous topics If you use the search box at the top of the Support area, it will search everything -- forums and blog posts as well as support articles. I know that's a bit out of the way -- working on a revamp as … (Posted Oct 4, 2018 12:39 PM)	Oct 4, 2018 12:39 PM
General Help and Questions » Blind auto responder messages blocked because of branding Just pushed up the channel days in advance setting. You can now go to the channel settings for direct channels like b.com and put in an override for the standard days in advance rule on the property. (Posted Sep 27, 2018 12:28 PM)	Sep 27, 2018 12:28 PM
General Help and Questions » Two questions: hotel tax collection, searching these forums 1) Yep, there are several different providers that will submit tax on your behalf, but personally I haven't used any of them. The real work is getting the right data to send to them. If you have the… (Posted Sep 27, 2018 12:22 PM)	Sep 27, 2018 12:22 PM
General Help and Questions » Integrations, OTA Yep, emailed you. (Posted Sep 21, 2018 5:03 PM)	Sep 21, 2018 5:03 PM
General Help and Questions » Integrations, OTA The Airbnb push is still in beta -- just sent you a link for that. The other two are live and supported and TA is coming soon. @BlueMtnCabins is right on about how to do travel insurance and the com… (Posted Sep 21, 2018 4:48 PM)	Sep 21, 2018 4:48 PM
General Help and Questions » Blind auto responder messages blocked because of branding We just released an option for this on the template -- you can now pick no theme at the bottom of the email template edit which will make any header/footer go away. Didn't get to the channel manager… (Posted Sep 21, 2018 4:47 PM)	Sep 21, 2018 4:47 PM
General Help and Questions » Flagging Notes If you mark the "Has Problem" flag on the booking, it'll show with new quotes/inquiries for the same guest as long as they are all linked together. (Posted Sep 21, 2018 4:46 PM)	Sep 21, 2018 4:46 PM
General Help and Questions » Splitting Payouts Yep, there's not really a way for us to do this on our end. (Posted Sep 21, 2018 4:46 PM)	Sep 21, 2018 4:46 PM
General Help and Questions » Blind auto responder messages blocked because of branding Yep, we're working on an update that'll let you set the theme to use (or none) for a given template. (Posted Sep 14, 2018 12:44 PM)	Sep 14, 2018 12:44 PM
General Help and Questions » Cleaning Fee listed on Hosted Website? The fees and taxes don't output automatically on the rate sheet because there can be some differences in criteria (for example, your case where it only applies next year). We will add those at some p… (Posted Sep 14, 2018 12:44 PM)	Sep 14, 2018 12:44 PM
General Help and Questions » Integrations, OTA Still working on all of those integrations! Air and VRBO have channel bridge imports now: https://www.ownerrez.com/support/articles/channel-bridge. We're working on exports for rates etc. for those. … (Posted Sep 14, 2018 12:40 PM)	Sep 14, 2018 12:40 PM
General Help and Questions » Blind auto responder messages blocked because of branding That's very interesting... I didn't realize TA blocked content based on message content. Is it that they block anything HTML? I thought it was that they blocked all communication until the guest has… (Posted Sep 11, 2018 10:32 PM)	Sep 11, 2018 10:32 PM
General Help and Questions » How to "reset" a payment that OwnerRez thinks has already been paid in full? Yep, it was just a display issue in the text on the page, but the payment still works fine. Just pushed up a quick fix to show payments - refunds instead of just payments in that box (so it will now … (Posted Sep 8, 2018 12:20 AM)	Sep 8, 2018 12:20 AM
General Help and Questions » How to "reset" a payment that OwnerRez thinks has already been paid in full? I see it -- that's a bug, I've got it filed to fix. However it's only affecting the text in the green box -- notice that you can now make the payment below. Let the guest know to do it that way on … (Posted Sep 7, 2018 11:53 PM)	Sep 7, 2018 11:53 PM
General Help and Questions » How to "reset" a payment that OwnerRez thinks has already been paid in full? If you're worried about any card refunds, just start from step (b) above -- step (b) and (c) are just recording a manual offset to note what happened so there is a balance due in OwnerRez again. Reco… (Posted Sep 7, 2018 12:37 PM)	Sep 7, 2018 12:37 PM
General Help and Questions » Turning damage protection coverage on and off or changing tiers? It applies to every direct booking. That's part of the arrangement with TravelGuard that allows us to offer low prices -- they've got to spread risk. For calendar imported bookings, you can apply da… (Posted Sep 7, 2018 12:16 PM)	Sep 7, 2018 12:16 PM
General Help and Questions » How to "reset" a payment that OwnerRez thinks has already been paid in full? ... actually, scratch that. There's a better way to do it that you can do yourself. a) try a void and a refund on the payment. If that works, you're done. If not... b) click "change details" and put… (Posted Sep 7, 2018 11:22 AM)	Sep 7, 2018 11:22 AM