| Topic | Posted |
|---|---|
Blog » Trigger Enhancements and ForecastingWe just released a new update for Triggers that adds several powerful features and lays the groundwork for new criteria. Here's what's new: * Payment Status criteria * Send before triggers the f… (Posted May 5, 2018 10:18 AM) |
May 5, 2018 10:18 AM |
General Help and Questions » Credit card fee vs pay-by-check discountYep, and that's the thing -- to get the right balance you really have to add the discount or surcharge on each payment and not overall. If you do that, then it could be confusing to the guest to init… (Posted May 3, 2018 1:57 PM) |
May 3, 2018 1:57 PM |
General Help and Questions » Credit card fee vs pay-by-check discountYep, you can't auto discount on payment method either. The basic problem is, what if they change payment methods throughout the booking? Like, start with a check then do a credit card but they've sti… (Posted May 2, 2018 7:49 PM) |
May 2, 2018 7:49 PM |
Blog » Setting up and understanding payments by checkGo to the Transactions tab of the booking, find the scheduled payment and click on it in the list. Then you can delete it from there. (Posted May 1, 2018 6:56 PM) |
May 1, 2018 6:56 PM |
General Help and Questions » Credit card fee vs pay-by-check discountThere is still not an automatic way to enforce it, but the optional method above still works. (Posted May 1, 2018 6:55 PM) |
May 1, 2018 6:55 PM |
Feature Requests » Payment SchedulesYep, it will be an option in future. And you can apply payments at any time -- they don't have to be scheduled. For payments like checks that are handled outside of OwnerRez, go to the Transactions … (Posted May 1, 2018 6:55 PM) |
May 1, 2018 6:55 PM |
General Help and Questions » Cleaning ScheduleHave you looked at the portal access section: https://www.ownerrez.com/support/articles/portal-access? That would let you give the cleaners access to the calendar to be able to get in and see what's … (Posted Apr 23, 2018 4:30 PM) |
Apr 23, 2018 4:30 PM |
General Help and Questions » How to not charge sales tax to the cleaning fee?To mark a charge as not taxable, go to the Charges section of the booking, change the charges, and un-check the Taxed checkbox next to the charge: [img https://cdn.orez.io/w/images/41e22612b78d46a2a… (Posted Apr 11, 2018 2:14 PM) |
Apr 11, 2018 2:14 PM |
General Help and Questions » Having a Brain Fart re: adding images into an email templateOK, so this took a little longer than a week, mainly because we did a couple of other overhauls while we were at it :-D... search in insert fields dialog, live preview button. Just released the new … (Posted Apr 6, 2018 1:33 PM) |
Apr 6, 2018 1:33 PM |
General Help and Questions » calendar sync- how many days in advance allowed to bookTo fix this, set the calendar imports to import bookings only. We actually force Airbnb imports to bookings only because of this exact issue -- their feeds don't include enough info to tell what is a… (Posted Apr 6, 2018 12:23 PM) |
Apr 6, 2018 12:23 PM |
General Help and Questions » Can't figure out how to bill returning guest for a depositGo to the Transactions tab of the booking and click Request > Request Payment. That'll send them a payment link they can use to pay. It'll tell them the total and let them pay more if the want to, bu… (Posted Apr 5, 2018 7:44 PM) |
Apr 5, 2018 7:44 PM |
General Help and Questions » "Book Now" started - cart abandonsYep, it's sobering how many people start and don't finish. At least you've got the contact info, though. Any luck following up with them to see why they didn't finish? We've been thinking about addi… (Posted Mar 30, 2018 10:30 AM) |
Mar 30, 2018 10:30 AM |
General Help and Questions » How to add userWe don't have separate users for admin level access yet -- best way to do it is to change your password and give him the main OwnerRez login, then change the password back when he's done. (Posted Mar 28, 2018 8:55 PM) |
Mar 28, 2018 8:55 PM |
General Help and Questions » Having a Brain Fart re: adding images into an email templateYep, I think I magicked it in there for you. I'll look into adding the upload upgrade to email template editor this week. In the meantime, let me know and I'll get it added. Or legal agreements have… (Posted Mar 26, 2018 8:27 AM) |
Mar 26, 2018 8:27 AM |
General Help and Questions » Having a Brain Fart re: adding images into an email templateYou've got the right idea with add link, but there's no similar one for image yet on email templates, only legal agreements. Send me the file and email template and I'll get the image added to the t… (Posted Mar 26, 2018 7:02 AM) |
Mar 26, 2018 7:02 AM |
Feature Requests » Payment SchedulesWow, that's an old one! So there's way to automatically set up a payment schedule with more than two payments yet. But you can do it manually after the booking has been made if, like Jackie said, it… (Posted Mar 26, 2018 6:59 AM) |
Mar 26, 2018 6:59 AM |
General Help and Questions » quote expiration for manual quotesGood catch! It was using a system default instead of the property default. Fixed now. (Posted Mar 23, 2018 12:04 PM) |
Mar 23, 2018 12:04 PM |
General Help and Questions » How to Add Attachment to Email for GuestNot yet, but we're working on it. You can also upload files into your OwnerRez account and then link from there: https://www.ownerrez.com/support/articles/files-email-templates (Posted Mar 23, 2018 11:58 AM) |
Mar 23, 2018 11:58 AM |
General Help and Questions » New inquiries from email won't hold dataSomething was very hinky! We turned off an old web protocol for PCI compliance this afternoon... turns out it wasn't as unused as we thought and disabling it was causing issues in some browsers which… (Posted Mar 20, 2018 9:38 PM) |
Mar 20, 2018 9:38 PM |
General Help and Questions » How do I require a 50% deposit ONLY on reservations that are over 60 days from now?This is how the system works by default -- it's just configured the other way round. Instead of configuring the first payment amount based on different dates, you configure when the final payment is … (Posted Mar 20, 2018 2:17 PM) |
Mar 20, 2018 2:17 PM |
