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Can't figure out how to bill returning guest for a deposit

Apr 5, 2018 7:30 PM
Joined Mar, 2016 56 posts

Hi, I am trying to process a booking for a return guest. They asked me to send them the booking/payment info this week, as they just left the cottage on the 31st. I had blocked off the desired dates in 2019 and converted it to a booking using the same prices as last year. I'm trying to send them a request for the $500 deposit, but I don't see that as a choice. I have successfully created the booking but the only choice I have is to bill them for the full amount. The customer's last name is Elmore. Can you please help? Thanks!

Chris Hynes
Apr 5, 2018 7:44 PM
OR Team Member Joined Oct, 2012 1400 posts

Go to the Transactions tab of the booking and click Request > Request Payment. That'll send them a payment link they can use to pay. It'll tell them the total and let them pay more if the want to, but the minimum payment will be the $500 deposit. Hit the preview button in that modal before you send the email and you can see what the guest will see.

Apr 5, 2018 8:32 PM
Joined Mar, 2016 56 posts

Thanks so much. I was able to send them a custom message with what was required now and what would be required in the future and when. I appreciate the fast response, Chris!