| Topic | Posted |
|---|---|
Blog » All new Damage Protection program with RentalGuardian!Yes, it uses an online dashboard, not a manual PDF. (Posted Nov 18, 2019 8:52 AM) |
Nov 18, 2019 8:52 AM |
Blog » All new Damage Protection program with RentalGuardian!Marcy, yes - on the paperwork being tiresome. The new RentalGuard system has an online digital claims process. Much easier to use. (Posted Nov 18, 2019 8:34 AM) |
Nov 18, 2019 8:34 AM |
Blog » All new Damage Protection program with RentalGuardian!Thanks for the feedback, Rich. 100 bookings is a lot of bookings for one property. The average per year is 30-50 per property. There is typically a lot more broken damage than a broken glass over … (Posted Nov 16, 2019 4:34 PM) |
Nov 16, 2019 4:34 PM |
Blog » All new Damage Protection program with RentalGuardian!No, you can't because of insurance regulations that say that if the guest is paying for it, then they are the insured party and, as such, they are supposed to be allowed to opt-out and so on. This s… (Posted Nov 15, 2019 6:56 PM) |
Nov 15, 2019 6:56 PM |
Blog » All new Damage Protection program with RentalGuardian!Transition will occur on Mon Nov 18: https://www.ownerrez.com/blog/transition-to-rentalguardian-will-go-live-on-monday-nov-18 (Posted Nov 15, 2019 2:43 PM) |
Nov 15, 2019 2:43 PM |
Blog » Transition to RentalGuardian will go live on Monday Nov 18Unless you've been living under a rock, you already know that our Damage Protection program is changing - we've talked about it on our blog and emailed users directly. If this is the first time em… (Posted Nov 15, 2019 2:40 PM) |
Nov 15, 2019 2:40 PM |
General Help and Questions » Guest InstructionsThe {PINSTCHECKIN} field code is a built-in field code. It pulls from whatever is in the Property > Guest Instructions > Check-In Instructions field. [img https://cdn.orez.io/w/images/1e2f51a06b0c4… (Posted Nov 15, 2019 11:58 AM) |
Nov 15, 2019 11:58 AM |
Blog » All new Damage Protection program with RentalGuardian![quote=BlueMtnCabins]Question, does that mean that on quote guest can select either RDD or Guest option? As my RDD is set as separate not taxable item on quote. [/quote] Yes, but it depends on how y… (Posted Nov 13, 2019 12:44 PM) |
Nov 13, 2019 12:44 PM |
Blog » All new Damage Protection program with RentalGuardian![quote=John W]I am new, how does this apply to bookings from VRBO and Airbnb? [/quote] Hi John, take a look at our support article on Damage Protection here: https://www.ownerrez.com/support/articl… (Posted Nov 13, 2019 11:34 AM) |
Nov 13, 2019 11:34 AM |
Blog » All new Damage Protection program with RentalGuardian!We recently announced that our Damage Protection program was changing, and today we're excited to announce the new program that will be taking its place. In the near future, we will be adding a n… (Posted Nov 8, 2019 12:42 PM) |
Nov 8, 2019 12:42 PM |
Blog » Damage Protection program (ARDI) being changed soon - New carrier and rates!Our Damage Protection carrier, TravelGuard/AIG, just announced that they are going to be ending support for the Damage Protection (ARDI) program that we sell through OwnerRez. This took us very mu… (Posted Oct 29, 2019 9:59 AM) |
Oct 29, 2019 9:59 AM |
General Help and Questions » Is it possible to delete a reservation?You cannot delete a cancelled booking. There are a variety of technical reasons for this. However, rest assured that cancelled bookings typically do not show up on lists and reports unless they are… (Posted Oct 22, 2019 12:26 PM) |
Oct 22, 2019 12:26 PM |
General Help and Questions » Airbnb API integration - has it been changed?There was no API integration previously. You're referring to Channel Bridge, but that's not API (strictly speaking). Channel Bridge is a sophisticated screen scraping tool that simulates you (the A… (Posted Oct 3, 2019 10:49 AM) |
Oct 3, 2019 10:49 AM |
General Chat » Alternative to PayPal payment processingAletha, how long ago did you talk to Lynnwood? They are not longer saying that and are creating merchant accounts for all users regardless of volume. You may not save any money necessarily, but the… (Posted Sep 23, 2019 3:21 PM) |
Sep 23, 2019 3:21 PM |
General Help and Questions » How does the pricing between Stripe and Lynbrook compare?There is no restriction on the number of properties to use Lynnbrook. You can have 1 property and many users do. There is a lot of confusion around this topic. Lynnbrook used to recommend using a … (Posted Sep 23, 2019 3:19 PM) |
Sep 23, 2019 3:19 PM |
General Help and Questions » lAxccidental Damage Insurance questionSBF Vacation Ren is exactly right. The ARDI (damage protection) sold through OwnerRez is a "spread risk" model that covers you (the owner or PM) and does not involve the guest. This is real coverag… (Posted Sep 18, 2019 10:12 AM) |
Sep 18, 2019 10:12 AM |
General Help and Questions » Taking nightly price off of the landing displayHi Larry, I answered this via ticket I believe. You have to switch to the Search/Availability view for the home page. Then go into the settings for that and say "hide rate". (Posted Sep 11, 2019 7:44 AM) |
Sep 11, 2019 7:44 AM |
Feature Requests » E-transfer IconHi Meg, thanks for the suggestion. That's not available yet, but we've designed up an idea around that that we plan to develop in the future. (Posted Sep 11, 2019 7:44 AM) |
Sep 11, 2019 7:44 AM |
Feature Requests » Cleaning Field Not DateThanks for the suggestion! (Posted Sep 11, 2019 7:43 AM) |
Sep 11, 2019 7:43 AM |
General Help and Questions » I've Created a SecDep Release Email Template but can't figure out how to override the system's SecDep Email.Hi Monica, change it on the property rules. Property > Rules > Change > scroll down to secdep section. (Posted Sep 11, 2019 7:42 AM) |
Sep 11, 2019 7:42 AM |
