BlueMtnCabins

Joined June 2016
1159 posts
Topic

General Help and Questions » Can My Guest Change the Credit Card Number For An Automated Balance Payment?

Yes. They can switch card if they want to.

(Posted Jul 9, 2019 8:42 AM)

General Help and Questions » Can My Guest Change the Credit Card Number For An Automated Balance Payment?

Yep. I have an auto triggered email that is sent 7 days before balance payment is due. It has payment link and also verbiage that if guests wants to use another card, they can use link and enter it. …

(Posted Jul 8, 2019 11:02 AM)

General Help and Questions » Tax - PA, AirBnB, etc

In our case, we have 9.75% state and county sales that AirBNB DOES collect, and 3% county lodging that Airbnb DOES NOT collect. What I do, is after guest paid to Airbnb, I crate a "resolution reques…

(Posted Jul 8, 2019 10:59 AM)

General Help and Questions » Don't call me!!

especially after they booked.

(Posted Jul 6, 2019 11:51 PM)

General Help and Questions » Don't call me!!

[quote=JTVRs] And I'm not really comfortable waiting my website at someone you just came from a listing site cuz I don't want to get delisted. Booking.com they both said encouraged them to call me ev…

(Posted Jul 6, 2019 11:50 PM)

General Help and Questions » Don't call me!!

I would suggest creating a "FAQ" and "what is provided and what to bring" pages on your website and refer them there. Example: https://smoky-mountains-cabin.com/faq https://smoky-mountains-cabin.…

(Posted Jul 5, 2019 12:39 PM)

General Help and Questions » Widget outage?

It seems fine now but I was experiencing on Chrome

(Posted Jul 3, 2019 12:57 PM)

General Help and Questions » Widget outage?

Went on website and widgets are not painting. Anyone else?

(Posted Jul 3, 2019 11:24 AM)

General Help and Questions » Not strictly OR related.. emails campaigns to your inquirers and past stays

[quote=JTVRs]I almost bought a house in Sevierville before moving back north. A good market, but there are thousands of properties Speaking critically: The property is nice but I don't see how it st…

(Posted Jun 28, 2019 9:40 AM)

General Help and Questions » Not strictly OR related.. emails campaigns to your inquirers and past stays

see if this looks bland to you https://www.smoky-mountains-cabin.com/ridgeviewlodge

(Posted Jun 27, 2019 8:32 AM)

General Help and Questions » Not strictly OR related.. emails campaigns to your inquirers and past stays

I am pressed for time, but some answers. -- ours is tourist area and most people come on vacation . can be variations (family reunion,. attend a wedding ). But mostly multigen families vacationing. …

(Posted Jun 26, 2019 8:22 PM)

Feature Requests » Guest Review Link

I would focus on tutorials and videos before articles.

(Posted Jun 26, 2019 4:32 PM)

General Help and Questions » Not strictly OR related.. emails campaigns to your inquirers and past stays

Anyone using constant contact, mailchimp or similar to email your past guests (or inqures) to send them "newsletters" specials etc. Any success with that? I have been doing this since 2016. I send m…

(Posted Jun 26, 2019 4:27 PM)

General Help and Questions » Booking.com, The Good The Bad and The Ugly

[quote=Paul W]Some of our users have access to something called Call Center which is a virtual dialer (with your own custom phone number in your area code) that lets you make calls from OwnerRez. We…

(Posted Jun 26, 2019 4:20 PM)

Feature Requests » Guest Review Link

[quote=Paul W]Yep make sense. You need to have a training class for others, BlueMtn. 😉[/quote] It feels like I am doing that on volunteer basis. Day in and day out I get pings on FB messenger from…

(Posted Jun 26, 2019 4:03 PM)

General Help and Questions » Booking.com, The Good The Bad and The Ugly

IT DEPENDS. 1. In my case, it defaulted to saying that I will collect deposit in "Cash" at check in( which I never do - I am 700 miles away), and I had to explain to each of the 3 renters that secde…

(Posted Jun 26, 2019 10:06 AM)

Feature Requests » Guest Review Link

I do not need link for VRBO reviews in this particular template. They get the link to post a review on VRBO from VRBO automatically. Also, the goal of this template is to emphasize booking direct w…

(Posted Jun 25, 2019 4:04 PM)

Feature Requests » Guest Review Link

[quote=JTVRs]You don't use vrbo/ha? [/quote] who, me or OP?

(Posted Jun 24, 2019 10:35 AM)

Feature Requests » Guest Review Link

yes. You need to set up an email template that will request guest to write a review ( I get mine triggered 4 days after departure). Insert the field {BUREVIEW} - when guest clicks on it, it will ope…

(Posted Jun 23, 2019 7:50 PM)

General Help and Questions » Booking.com - collecting extra charges during guest stay.

[quote=JTVRs] Also didn't realize you cannot enter text into property profile. They weave it out of your selections. Makes it harder if you have particular instructions not in their complex checkbox…

(Posted Jun 23, 2019 7:46 PM)