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Cathleen C

Joined August 2018
24 posts
Topic

General Help and Questions » A booking email history "feedback" used to show when the email was opened. Now, it's not. Why?

A booking email history "feedback" used to show when the email was opened. Now, it's not. Why?

(Posted Dec 4, 2025 5:16 PM)

General Help and Questions » Discounts: Airbnb vs. Beyond Pricing

Hi;  I'm new to Beyond Pricing.  How do you set up  * Duration of Stay (ex: 10% discount for 7+ days) in BP? Also, can I set up in BP a seasonal discount?  Thanks for any feedback.

(Posted Jan 20, 2023 1:11 PM)

General Help and Questions » Processing fees being removed

Thank you. I Found it and turned off. It's been a while since I set it up. I appreciate your promptness.

(Posted Dec 1, 2020 12:41 PM)

General Help and Questions » Processing fees being removed

Where do I find this? Thanks

(Posted Dec 1, 2020 12:32 PM)

General Help and Questions » Processing fees being removed

I'm confused by this.  I don't charge my guests a credit card fee.  To me, it's the cost of doing business. What do I need to do? "As of this morning, it looks like you're still using our Processi…

(Posted Dec 1, 2020 12:27 PM)

General Help and Questions » Seasons and Season Rates

Disregard. I figured it out.

(Posted Aug 28, 2019 2:09 PM)

General Help and Questions » Seasons and Season Rates

Getting confused. I have seasons set up by specific dates. And these seasons appear in season rates. I went to update Thanksgiving season and changed the dates to 2019 versus 2018. I saved as rec…

(Posted Aug 27, 2019 7:26 PM)

General Help and Questions » Review Widget - No Reviews Found

Thank you. Once again, OwnerRez support staff is outstanding. Worked.

(Posted Aug 12, 2019 8:49 AM)

General Help and Questions » Review Widget - No Reviews Found

Having difficulty.. I have reviews. When I create a review widget, in the preview, it says no reviews found. What am I missing? All my other widgets in preview work fine. Thanks.

(Posted Aug 8, 2019 8:09 PM)

General Help and Questions » lease agreement / difficulty with getting the correct one

Thanks for your help. I've got it. It was turning into a nightmare for me.

(Posted May 8, 2019 4:29 PM)

General Help and Questions » lease agreement / difficulty with getting the correct one

Hi; I send the rental contract after the booking based on where the booking came from. I have templates set up. When a booking comes in, I go to the specific template, edit and insert names, arriv…

(Posted May 7, 2019 7:17 PM)

General Help and Questions » sent guest email / guest responded / responded email not showing up in OwnerRez

but the responded email is showing in caszattcondos@gmail.com What am I missing? I've refreshed, looked in emails, clicked on emails, etc. I want to keep all communication through OwnerRez. Than…

(Posted Apr 29, 2019 7:36 PM)

General Help and Questions » email address not verified

Thanks Chris; I'll be in touch. I need to set up a mail account with Siteground for my domain name.

(Posted Mar 9, 2019 12:55 PM)

General Help and Questions » email address not verified

Thanks Paul; I'm interested. Question, who does the configuration, OwnerRez or myself?

(Posted Mar 6, 2019 3:57 PM)

General Help and Questions » email address not verified

Why is my email address not verified? When I go to settings, theming, account theme, it shows my email address is not verified. How does my email address get verified? Thanks.

(Posted Mar 5, 2019 12:50 PM)

General Help and Questions » Why are some emails I send through OwnerRez going to guest spam?

Thanks Paul for your thorough answer. I'm monitoring this and will reach out again if I have trouble. My FROM header is Galveston Caszatt Condos, a new domain.

(Posted Feb 26, 2019 12:37 PM)

General Help and Questions » Why are some emails I send through OwnerRez going to guest spam?

I'm curious. I've had 2 incidents with previous, valued guests with emails that I send through the OwnerRez platform going to their spam. These are guests who respond to communication in a timely ma…

(Posted Feb 20, 2019 2:43 PM)

General Help and Questions » Disabling rental contract when sending a quote

Disregard. I figured it out. How could I have deleted this topic?

(Posted Jan 23, 2019 2:01 PM)

General Help and Questions » Disabling rental contract when sending a quote

Hi; When I send a quote, a rental contract is automatically attached. How do I disable sending the rental contract together with the quote? I will send the rental contract at a later date as it nee…

(Posted Jan 23, 2019 1:53 PM)

General Help and Questions » Email footer appearing 7 lines below the last sentence

That was it. Thanks Chris.

(Posted Nov 10, 2018 7:30 PM)