Why is my email address not verified? When I go to settings, theming, account theme, it shows my email address is not verified. How does my email address get verified? Thanks.
HI Cathleen,
By default, all outbound email that OwnerRez sends on your behalf (from you to your guests) is addressed from a FROM address that looks like that but the REPLY-TO address is your actual email address. This is to meet certain web standards and make sure the email is delivered to the inbox (not the spam folder) at a higher rate.
You can join a "Verified Sender" program if you configure certain DNS records and then we'll be able to set your FROM address to your actual email address. Let me know if you want more information about joining that program - it's free, just takes some configuration.
Thanks Paul; I'm interested. Question, who does the configuration, OwnerRez or myself?
We both do -- we'll send you directions to update your DNS to authorize us as an allowed email provider for your email address. Once you do that, we'll set the FROM on our end so the email starts flowing that way.
One requirement is that you need to use a private or business email address instead of a Gmail one. In other words, you can do this:
misty@mycabins.com
but not:
misty@gmail.com
This is because you have to own, or be able to control, the domain name so that you can set DNS records in place. This is a technical requirement of being a Verified Sender and it helps with deliverability (not having messages go to the Spam folder).
Do you have access to a business or private email address that you can use? If so, email us at help@ownerreservations.com and we'll get the process started.
Thanks Chris; I'll be in touch. I need to set up a mail account with Siteground for my domain name.
Having a similar problem- we got the DNS verified at Bluehost (which is on numerous blacklists, maybe that’s why?)
We are both web design/graphic design professionals- retired for some years, but still doing development work for some projects.
We also talked to a friend who does systems like this for a living.
It’s tedious but you can insert the records in your own CPANEL. We are waiting to see if it “propagates” & turns up OK in OR.
We have a help call later today, but we have been paying for OR for a couple months now, & have not been able to integrate channels or move forward due to this fiddly little email issue.
The directions are “copy this & paste it” the question from the non-techie (my skills are just really old) is WHERE to paste WHAT.
Having done some technical writing, you really have to pretend you are explaining something to a 5 year old alien from another planet.
Even then, some people will be confused, but I have to say, I have some (rusty) tech skills & decent learning curve, & I am getting very frustrated with the issue.
You’ve *got* to make this easier for your clients.
Thank you for always improving,
Chuck & Emily Gordon
