Experience the difference of "Elite".

Valerie R

Joined September 2019
121 posts
Topic

Feature Requests » Set Cleaning Date - Default to departure month

Isn't there any other OwnerRez user who sighs every time they have to start from today's date on the Cleaning Date calendar and click forward to the departure month to set the cleaning date? If so, p…

(Posted 3 days ago)

General Help and Questions » Conditions for Custom Fields

I'm replying to this (old) topic again because this continues to be a pain point for me and I can't imagine I'm the only one. There should be a way for OwnerRez to recognize that a repeat guest s…

(Posted 3 days ago)

Feature Requests » Set Cleaning Date - Default to departure month

I don't think I've seen this request mentioned before, but every time I go to set the cleaning date on a new booking I wonder to myself why the date picker calendar defaults to today's month instead …

(Posted Feb 9, 2024 10:18 AM)

General Chat » Streaming box or TV for vacation rental?

In two of our properties we offer only basic cable service (major networks, mostly) and advertise it on the listings. Those properties have all Smart TVs so guests can stream their entertainment by l…

(Posted Sep 22, 2023 9:21 AM)

Feature Requests » Template Fields for Agreement, info guest needs to ADD

Hi San, The form itself is the {BULEASE} form that is sent to the guests when the booking is first confirmed if you've used the OwnerRez 'Send Renter Agreement Form to Guest' system message or cr…

(Posted Jul 10, 2023 11:37 AM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

If we communicate with guests of a confirmed Vrbo booking through OwnerRez will Vrbo continue to redact information from our messages or leave them alone? It's not supposed to.  If you have a spe…

(Posted Jun 8, 2023 12:59 PM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

Thanks, Shawn. I do have another question.....I have noticed that even after a Vrbo booking is confirmed, when communicating with guests through the Vrbo messaging system, Vrbo will redact inform…

(Posted Jun 8, 2023 12:23 PM)

Feature Requests » VRBO Native Messaging in OwnerRez via API integration

This is great news, thank you for working so hard with Vrbo to get this feature into Beta, I'm excited to use it! This morning, I changed one of my Airbnb Channel message triggers from "Listing S…

(Posted Jun 8, 2023 10:26 AM)

General Help and Questions » Is there a way to have OR NOT require an ID for a repeat guest?

Thanks, Ken. If there was an option to choose "Doesn't Have Tags" like on the filter on the Bookings list page then maybe the required file would only be presented for those contacts, and skip those …

(Posted Apr 6, 2023 9:35 AM)

General Help and Questions » Is there a way to have OR NOT require an ID for a repeat guest?

Hello, I've set up a required field for guests to submit a copy of their ID when they are signing our rental agreement. I love this feature! However, it is a kind of a pain for our repeat guests …

(Posted Apr 3, 2023 11:26 AM)

General Help and Questions » Custom Fields on attached files?

Hello, I'm pretty sure I already know the answer to this question ("No"), but I'm wondering if anyone has figured out a way to use custom fields on Word attachments on a template? Our propert…

(Posted Mar 25, 2023 10:21 AM)

General Help and Questions » Conditions for Custom Fields

I was wondering if there is a way to create a setting in OwnerRez to not require an ID during the checkout process if a guest already has an ID on file? I created a required field in Custom Fields…

(Posted Jan 8, 2023 11:08 AM)

Feature Requests » Collect Photo ID Option in Rental Agreement

Hi Maria, The BXID custom field is a booking field, so it won't work on email templates. However, if you've made it a "required" field then when the guest clicks on the link to sign the renta…

(Posted Aug 26, 2022 2:35 PM)

Feature Requests » "Rentar Agreement Signed" indicator

Every once in a while there are situations where we don't ask a guest to sign a renter agreement on their booking. It could be a family member, a friend, or it could be a booking that we had to re-cr…

(Posted Jun 14, 2022 9:04 AM)

Feature Requests » Payment Schedules

Another reason why it would be nice to be able to "schedule" an offline payment is so that when we run payment reports those scheduled payments will be included on the report for future payments. As …

(Posted May 5, 2022 3:08 PM)

Blog » Blogs for Hosted Websites, Associate Photos with Rooms on Airbnb, Improved Reviews on Google

As always, thanks for all of your hard work and all of these improvements, we appreciate it! A suggestion for the "Messages" tab display: I don't know if my experience is common to others' us…

(Posted Jan 13, 2022 11:04 AM)

General Help and Questions » Inquiry: how to setup a trigger for me to notify inquiry person if dates become available due to cancellation?

What I do in situations like this is enter a note in the November bookings that says something like: "Joe Smith <email address> would like to rent this weekend if it should happen to cancel." T…

(Posted Jul 29, 2021 2:24 PM)

General Help and Questions » Is it possible to create a Custom field for Arrival date + 10 days?

Our process is to send the guest check-in instructions 10 days before their arrival date as long as the booking is paid in full, a rental agreement is signed & we have an ID on file. Currently I'm…

(Posted Jun 16, 2021 10:06 AM)

Feature Requests » Template Fields for Agreement, info guest needs to ADD

[quote=CTK]Are you having them print the RA off and initial/scan back - if not, how are you getting initials no the RA? [/quote] The confusion seems to be how the required initials end up on the ren…

(Posted Apr 8, 2021 1:05 PM)

Feature Requests » Template Fields for Agreement, info guest needs to ADD

[quote=Lydia B]Yes, the ability to have different agreements is there. And the ability to insert different custom fields in different agreements is there. The issue is how do you set up custom field…

(Posted Apr 8, 2021 12:26 PM)