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Tag Automations
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Status: In Development 61 Votes
PacViewLodging
Aug 20, 2024 6:20 PM
Joined Sep, 2019 81 posts

Shawn I don't see a way to automate a tag if a booking has a specific SURCHARGE on it.    For example a hot tub fee or a pet fee.  

Is this still coming?

Steven C
Aug 20, 2024 6:32 PM
OR Team Member Joined Jun, 2021 11 posts

Yes.  The current tag automations are just V1 so we could get the feature release out and allow users to get used to using tags and setting up automatons via the trigger system we already had in place for messaging.  In future releases there are plans to expand on the functionality.  Add-on/Optional Surcharges are on the list of planned improvements for this feature 

Michael C
3 days ago
Joined Aug, 2022 5 posts

Hello! It would be a great addition to have auto tags change with the booking changes.... Here is a real example... Security Deposits.... If a guest books on VRBO they are forced to schedule a security deposit and i have it setup for displays "security deposit paid tag". When an AIRBNB guest books it shows "security deposit not paid yet".... Great but there is a problem..... 3 days later when the guest pays the security deposit via email reminders, the tag never updates to "paid" because the current V1 solution only checks/works "on booking" and not at a regular basis. It would be great if the auto tags updated... hourly?... so that as guest change, it changes....

On a similar topic, it would be nice to get reoccuring messages setup. This way we can setup a message trigger/template that says "email this guest every day at 9am to pay their security deposit until it is paid"...

Diana R
3 days ago
Joined Feb, 2021 5 posts

It would be nice to be able to have tag automation on the contact level and not just the overview level. 

Ann-Tyler
2 days ago
Joined Jul, 2019 19 posts

The ability to have an automated tag associated with a surcharge is our #1 pain point with OR.  We would love to know what your timeline is on this upgrade. Thanks!