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We double-checked with RentalGuardian and the email does come from them ( noreply@rentalguardian.com (mailto:noreply@rentalguardian.com) ). They could tell though that the email failed to the guest d…
(Posted Feb 15, 2023 12:35 PM)
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Feb 15, 2023 12:35 PM |
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Your guest should have received their travel insurance policy information via email from our insurance provider, RentalGuardian. We recently removed an email message that was sent to the guest as it …
(Posted Feb 15, 2023 11:09 AM)
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Feb 15, 2023 11:09 AM |
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Hello all - just a quick update, the first round of Ribbon Calendar enhancements is getting close to release. We hope to get it out later this month!
(Posted Feb 15, 2023 10:27 AM)
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Feb 15, 2023 10:27 AM |
General Help and Questions » Account Access
Hi Alison - please write in to the Helpdesk with more specifics and we can take a look - www.ownerrez.com/contact/us (http://www.ownerrez.com/contact/us)
(Posted Feb 15, 2023 9:23 AM)
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Feb 15, 2023 9:23 AM |
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I really hoped you all would also offer an Arrival / Departure Rule that would allow one or the other, but not both! Lots of people either arrive or depart on Christmas day at our ski place, but I do…
(Posted Feb 13, 2023 10:23 PM)
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Feb 13, 2023 10:23 PM |
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To follow up on Ken's post, Zapier Public Beta is available! Here are the Zapier Blog and Forum posts for details:
https://www.ownerrez.com/blog/zapier-integration-public-beta-now-available
h…
(Posted Feb 9, 2023 9:18 AM)
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Feb 9, 2023 9:18 AM |
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Yes, it is on the roadmap for 2023! We're doing some other large PM expenses work first to make way for recurring ones. There is already a request thread for it though, so closing this one.
(Posted Feb 2, 2023 1:34 PM)
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Feb 2, 2023 1:34 PM |
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[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/reoccuring-expenses)]
(Posted Feb 2, 2023 1:34 PM)
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Feb 2, 2023 1:34 PM |
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I upvoted as well. I am not sure if I made it before they shut down any more volunteers. I would be interested in Beta testing Hopper when that is ready as well. by Mike Mc (/forums/users/347376445…
(Posted Jan 24, 2023 1:38 PM)
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Jan 24, 2023 1:38 PM |
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Hi Alece - the cancellation policy does appear on the hosted site if your rate (seasons) calendar is visible. Looks like you all have that hidden. We can look at breaking the cancellation policy out …
(Posted Jan 19, 2023 12:16 PM)
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Jan 19, 2023 12:16 PM |
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Hi Dee,
You may be creating custom field codes unnecessarily in some cases, rather than the ones that are built into the system. Make sure to cross-check here to save you some work:
https://www.o…
(Posted Jan 16, 2023 6:31 PM)
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Jan 16, 2023 6:31 PM |
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Hi Alece - we answered your support ticket but wanted to leave this note for any others that may encounter this.
After selecting the month or year you just need to select the actual date. For exa…
(Posted Jan 16, 2023 6:24 PM)
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Jan 16, 2023 6:24 PM |
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Hi there - has anything changed our ability to do this, yet? by Curtis A (/forums/users/347368885) – Jan 13, 2023 10:05 PM (UTC)
Depending on the precise details of your situation, it may have …
(Posted Jan 16, 2023 3:32 PM)
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Jan 16, 2023 3:32 PM |
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Hello! Tag automation is planned. We're trying to see if we can get to it as part of the roadmap in 2023. Stay tuned!
(Posted Dec 20, 2022 3:31 PM)
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Dec 20, 2022 3:31 PM |
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Two-Factor Authentication has been released! Read the support article here: https://www.ownerrez.com/support/articles/privacy-security-two-factor https://www.ownerrez.com/support/articles/privacy-se…
(Posted Dec 8, 2022 10:19 AM)
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Dec 8, 2022 10:19 AM |
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Have you made any progress on this? Recurring expenses are needed by /forums/users/347401585 BNB Louisville – Dec 6, 2022 9:41 PM (UTC)
Hello! We're currently working on a lot of groundwork to m…
(Posted Dec 7, 2022 9:26 PM)
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Dec 7, 2022 9:26 PM |
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Hello! Now that Team Access (User Invites) is out, we're next going to do Read-Only access. "Tiered Access" will come after that, which we are working to get to in mid-2023. It's not in development y…
(Posted Dec 6, 2022 6:37 PM)
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Dec 6, 2022 6:37 PM |
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Portal access tab isn't visible on mobile. The only way to access it on mobile is to click the "invite staff" button and then under the warning displayed click the link to go to portal. Just FYI. by…
(Posted Nov 22, 2022 5:49 PM)
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Nov 22, 2022 5:49 PM |
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This feature has been released. You can now add per-channel overrides as needed - navigate to Property's Description area.
https://www.ownerrez.com/support/articles/property-descriptions https://…
(Posted Nov 21, 2022 5:25 PM)
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Nov 21, 2022 5:25 PM |
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Hi Chelsea! Under each property you can set them custom. Go to a property, select Channel Rules, then you can change House Rules there by using "Override Channel API Rules"
(Posted Nov 9, 2022 10:46 AM)
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Nov 9, 2022 10:46 AM |
