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Felicia S

Joined May 2022
9 posts

Blog » New OwnerRez pricing for 2023

This is great! Thank you for staying on top of things!!  I would like to see something in the works as far as notifications. Especially with VRBO. The only way I ever know if I have a booking is b…

(Posted Nov 1, 2022 8:11 AM)

General Help and Questions » SMS Not transferring to phone

I'm set up and approved for the SMS. I have my SMS number to transfer to my phone, however, I'm not getting ANY notifications outside of an email, that I have a message. I'm not sure what I'm doing w…

(Posted Oct 25, 2022 10:16 AM)

General Help and Questions » Check Out time not displaying properly

How do I get my triggered emails to say 10:30? I’ve set it to 10:30a in the overall system settings.

(Posted Aug 3, 2022 10:57 PM)

General Help and Questions » Check Out time not displaying properly

I've set my check-out time to 10:30a. However, I've noticed that in all correspondance that guest are receiving, as well as what is pushed out to Airbnb and VRBO, the system is saying that check-out …

(Posted Aug 3, 2022 9:54 AM)

Introduce Yourself! » Same Guest Extended Stay - NEED HELP

I have a guest who booked on Airbnb, and I offered her an extra night half off, to fill in the night. She accepted. I sent her a booking request from OR as I didn't know how to extend her night on Ai…

(Posted Jul 26, 2022 12:34 PM)

General Help and Questions » VRBO "Hosted By"

I just got my VRBO listing approved earlier this week. I noticed that it says "Hosted By: Condo"... I've searched and looked over everything and cannot find where to change this. Anyone ever have iss…

(Posted Jul 21, 2022 9:33 PM)

General Help and Questions » Sending Review Links

I've noticed that a few of my guests have "reviewed" more than once. I have a trigger sent to email, and text the review link to the guests 1 day after check-out. So my question is this, is it possib…

(Posted Jul 20, 2022 7:28 PM)

General Help and Questions » Guest adding a night to already paid booking

I'm wanting to offer my guests a discount for extending their stay, or coming in a day earlier, to help cover one night gaps in my calendar. How do I go about this exactly when they have already paid…

(Posted Jul 7, 2022 11:16 PM)

General Help and Questions » Damage Protection Insurance & Airbnb API

I have the damage protection set up on all my channels. Which right now, are only 2. Direct bookings and Airbnb.  For my DB's I pass that $13 charge onto the guest total, However, I do not see that c…

(Posted Jun 29, 2022 11:07 PM)