Why everyone chooses OwnerRez over LiveRez
Tired of paying thousands up front and getting locked into contracts? Switch to the #1-rated vacation rental software in the industry. Hundreds switch from LiveRez to OwnerRez every year, and it's easy to see why.
Compare our features, support, and cost to theirs.
See what independent review boards say about OwnerRez versus LiveRez.
What Customers Are Saying
Don't just take our word for it. Hundreds continue to leave LiveRez for OwnerRez, partnering with a more complete platform that delivers fast and thoughtful support when needed. Here's what real, independent reviewers are saying about LiveRez.
"Reasons for Switching to OwnerRez"
"LiveRez was the worst experience ever. Their specialty modules like trust accounting and integration with housekeeping/maintenance billing would never work - their tech people just gave up trying."
"Overpriced and Lacking Support"
"The new Ignite system has many bugs, making day to day operations very difficult. Support is almost nonexistent after onboarding."
"Save yourself the trouble"
"Terrible support. Count on spending hours putting together your case for submission. You cannot report an issue without putting together proof of your issue. They don't resolve issues, but rather close the ticket if you don't respond within a tight timeframe."
Feature Comparison
Built from the ground up, OwnerRez offers a complete and powerful solution for professional operators. In contrast, LiveRez falls short in nearly every category, and its heavy reliance on third-party integrations forces users to patch together multiple tools instead of having one seamless platform.
| Feature | OwnerRez | LiveRez |
|---|---|---|
| Channel Manager - Size of Network | Many dozens, including all the top vacation rental OTAs and an extensive network of regional listing sites | Only 2 direct integrations. To list on additional sites, you must use a 3rd party integration. The extra costs associated with this are not disclosed on their website. |
| Channel Manager - Connection Style | Direct partnerships, built entirely in-house, lightning fast and deeply invested in | Some are direct, but most are only available if you connect with additional software. Using 3rd party integrations instead of direct partnerships leaves you vulnerable to slower speeds, increased errors, and sudden cost increases. |
| Channel Manager - Awards and Accolades | Multi-year awards for Elite and Preferred Plus. These are awards given by Airbnb and VRBO to only their top partners. | Not named a preferred or preferred plus partner with Airbnb. Only named a preferred partner with Vrbo. |
| Channel Manager - Google Vacation Rentals | Yes | Yes, but only through 3rd party integrations. |
| Channel Manager - Internal API for smaller OTAs | Yes, providing direct access to Hopper, Houfy, GetAwayGoGo, Whimstay, FloridaRentals, HomeToGo and many more regional listing sites. | 3rd party integration needed |
| Direct Booking Website | Yes | Yes |
| Direct Booking Website - Design | Yes, multiple templates, can 100% customize after selecting | Yes, limited customization |
| Direct Booking Website - SEO | Highly optimized for SEO, built on years of industry experience | Yes |
| Direct Booking Website - Responsive (mobile, tablet, desktop sizes) | Yes, looks beautiful at every screen size | Yes |
| Direct Booking Website - WordPress options | Yes, use our plugin to create your own custom experience | Not disclosed on their website |
| Direct Booking Website - WordPress designers/builders | Yes, network of recommended experts | Limited |
| Direct Booking Website - Custom options | Yes, API access for custom website builders | Not disclosed on their website |
| Direct Booking Website - Custom designers/builders | Yes, network of recommended experts | Limited |
| Accounting | Rich accounting tools with full invoicing, payments, refunds and balance management | Yes |
| Accounting - Deposit syncing | Yes, for Airbnb and Stripe, full "to the penny" detail including fees and adjustments | Yes |
| Accounting - Payment processing | 20+ processors and gateways | Less than 5 |
| Accounting - Guest forms, custom scenarios | Hosted forms for payments, security deposits, insurance and other things, even if you don't have a website | Only through 3rd party integrations |
| Accounting - QuickBooks direct integration | Yes | No |
| Built-In Renter Agreements | Yes, fully hosted and free for all users | Yes |
| Messaging | Yes, sophisticated triggers, unified inbox | Yes |
| Other Integrations | 100+ certified partners and integrations (Everyone loves to build apps for OwnerRez! ❤) |
Less than 20 |
| Automation | Powerful automation tools that streamline messaging, tasks, door codes, security deposits, rental agreements, and more. | Some, but the lock integrations are extremely limited and automated security deposits are not advertised as a feature. |
| AI | Rezzy AI automatically reads incoming guest messages, suggests intelligent responses, and flags important tasks so you stay one step ahead without lifting a finger. | No AI features advertised |
Support Comparison
A constant complaint we hear from users who have switched from LiveRez is poor support. "Support, engineering, and tech are some of the worst I have ever experienced. Most recently we have been waiting a month for major issues with our email system to be resolved." At OwnerRez, every member of our Customer Support department is trained in our core principles, like "create happiness" and "one touch solve," so you get fast, thoughtful help from real experts. We've also built thousands of articles and detailed walk-throughs in-house to help you quickly find an answer to your question.
| Feature | OwnerRez | LiveRez |
|---|---|---|
| Onboarding | Free 1-on-1 video setup call with your own Onboarding specialist, dedicated personal setup time | Onboarding is $3,500 |
| Switching Over | Special ProConnect and ProTranster programs to move your data from LiveRez (or another PMS) on your behalf | It's unclear what data can be transferred and what must be set up manually. There is also a $3,500 onboarding fee. |
| Phone Support | Yes! Dedicated Engagement specialists, on the phone, at a time of your choosing | Yes, however, many independent reviewers have noted frustrating hold times and the inability to get someone on the phone. "We called the support phone number at least 15 times, and not once did we have our call answered. Always VM after 6 minutes on hold." |
| Helpdesk (tickets/email) | 1-2 day average response time, detailed "one touch solve" answers | LiveRez promises a 24-hour response time, but reviewers say otherwise, "Be prepared to have a ticket opened and perhaps responded to days or weeks later." |
| Support Center Articles | Thousands of articles, detailed walk-throughs, built and managed in-house | Lightweight articles |
| Support Center Videos | 75+ walk-through videos | Limited |
| User Feedback / Requests | Active "Feature Request" forum, built and managed in-house, monitored weekly by planning and engineering teams | Feedback can only be provided through the support team... if you can get a hold of them. |
| Community / Forum | Active internal forum built and managed in-house, monitored and responded to daily by our Helpdesk team. Also active in other community forums hosted elsewhere. | Yes |
| In-Person Engagement | We attend many conferences every year and talk to our users directly about what they like and dislike. We also sponsor small user hangouts and other regional events. | Yes |
Cost Comparison
LiveRez has a high price tag and a long list of missing features. You’re locked into contracts, charged thousands up front, and left with a product that falls short of industry standards. OwnerRez gives you more power, control, and value at every level.
| Feature | OwnerRez | LiveRez |
|---|---|---|
| Booking Commission/Fee | Free! Booking commissions are evil, and we've maintained a hard stance on this for years. |
Same as OwnerRez |
| Base Monthly Price for Homeowner (1-5 properties) | $40 - $88 | $500 (There is also an additional onboarding fee of $3500, and you will be locked into an annual contract) |
| Base Monthly Price for Small PM (6 - 20 properties) | $96 - 196 | $500 - $800 (There is also an additional onboarding fee of $3500, and you will be locked into an annual contract) |
| Base Monthly Price for Medium PM (21 - 50 properties) | $202 - $374 | $840 - $2,000 (There is also an additional onboarding fee of $3500, and you will be locked into an annual contract) |
| Base Monthly Price for Large PM (51 - 100 properties) | $378 - $573 | $2,040 - $4,000 (There is also an additional onboarding fee of $3500, and you will be locked into an annual contract) |
| Base Monthly Price for Very Large PM (101 - 500 properties) | $576 - $1,472 | $4,040 - $20,000 (There is also an additional onboarding fee of $3500, and you will be locked into an annual contract) |
The Independent Review Boards Agree
Every independent review board (Gartner Digital, Capterra, SoftwareAdvice) rates OwnerRez heads and shoulders above LiveRez. Let's take a look at the charts!
The following chart shows vacation rental software products with the highest value-for-money and functionality ratings based on Capterra's vacation rental analysis. Products are arranged in increasing order of their value-for-money rating (bottom to top) and functionality rating (left to right). OwnerRez is at the top. Wondering where LiveRez placed? Nowhere - they didn't make the cut.
SoftwareAdvice.com interviews real software users to highlight North America's top-rated vacation rental software products. The following chart shows OwnerRez as a leader in customer satisfaction and right near the top of usability, earning one of the top overall positions in vacation rental software. LiveRez? Once again, nowhere to be found.
Over at GetApp, OwnerRez received one of the highest ranks among all vacation rental software products. Each score is based on 5 key criteria, worth up to 20 points. The maximum total score is 100. The following chart shows the score OwnerRez received (95 out of 100). And...LiveRez missed the cut yet again.
Stop overpaying, and switch to OwnerRez today!
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Make the switch nowWhat our customers are saying
OwnerRez is the world's most powerful vacation rental management platform and
the foundation that homeowners and PMs rely on.
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Rated 5.0 out of 5 based on 329 reviews