Undercard_Wonder

Joined November 2023
67 posts
Topic

General Help and Questions » Are message templates actually really seriously not available from the new unified inbox?

I would add another thing: (4) Instead of (as well as?) providing a link to the Airbnb user profile in the right-hand panel of the inbox, it would be *much* more useful to have a link to the Airb…

(Posted Feb 3, 2025 2:42 PM)

General Help and Questions » What does it take to get a timely response from OR?

The quality of the customer service responses from OwnerRez is outstanding. My question is usually thoroughly answered in the first reply. Compare and contrast with just about every other organiz…

(Posted Jan 31, 2025 6:00 PM)

Feature Requests » From the Calendar View, the property links to it's individual Monthly Calendar, instead of property details.

Yes, yes, and triple yes. This is the behavior you would expect and I am constantly ending up on the property page when I just wanted a more detailed view of the calendar.

(Posted Jan 31, 2025 5:52 PM)

General Help and Questions » Are message templates actually really seriously not available from the new unified inbox?

Thanks for the timely response!  If you're working on it, I can tolerate it. But since you asked what else could be fixed: (1) Ability to resize the panels (2) When opening the inbox, the…

(Posted Jan 31, 2025 5:49 PM)

Template/Design Share » PM Owner Statements Views...

The only way I've found to do this is manually enter them as expenses (surcharges) and negative expenses (discounts). This way they show up on the Owner's Statement.

(Posted Jan 31, 2025 2:29 PM)

General Help and Questions » Are message templates actually really seriously not available from the new unified inbox?

The new unified inbox looks pretty and includes some long-overdue functionality, but... I can't figure out how to send canned message (i.e., templates) from the unified inbox. Just now, when …

(Posted Jan 31, 2025 2:24 PM)

General Help and Questions » Why is there a "New" button next to the PM and Reports section of the main menu?

The answer, for those as clueless as me: go into these sections that say "new" then look around for a corresponding "new" button next to the new thing.

(Posted Oct 23, 2024 11:15 AM)

General Help and Questions » Why is there a "New" button next to the PM and Reports section of the main menu?

Like it says.  I see the new buttons next to PM and Reports, but I can't find a blog post or other explanation.  The one next to Settings also says "New" but that's been there for a while.  It wo…

(Posted Oct 23, 2024 10:56 AM)

General Help and Questions » Rental Agreement and Airbnb rules

Great, thorough answer.  I wish there were a way to pin or save posts.

(Posted Sep 30, 2024 2:33 PM)

Feature Requests » Resize calendar rows!

Thanks -- I have a larger monitor at home, and yes that makes it better. However, I also travel quite a bit and when doing so I am stuck with my laptop screen only.  In general the bookings calendar …

(Posted Sep 21, 2024 1:43 PM)

Feature Requests » Resize calendar rows!

Thank you OwnerRez for your PM feature that allows me to manage other people's properties.  Now I've got seven of them! Unfortunately, the OwnerRez booking calendar only show four properties per …

(Posted Sep 21, 2024 12:46 PM)

General Help and Questions » Stop co-hosting messages from coming into OwnerRez

Hey Caleb, I went to the helpdesk with this very same, very concerning issue, and they told me to post it in the forums.  Ahem.... Not only is my inbox overflowing from spurious non-messages (see…

(Posted Aug 7, 2024 6:25 PM)

General Help and Questions » Ownerrez API and VRBO New Cancellation Policies (Jan 2024 & May 2024)

Generally speaking, you are always better off getting the guest to cancel. If they don't like their decision, they should be the ones canceling. This negates the entire issue.

(Posted Aug 7, 2024 5:54 PM)

General Help and Questions » California Assembly Bill 537 - Pricing Display Legislation

Perhaps we should keep this conversation focused on OwnerRez and not veer off into political talking points. Just a thought. As Ken said, OwnerRez won't be canceling anything for you.  It's up to…

(Posted Jun 18, 2024 3:34 PM)

Feature Requests » Comprehensive Fix for Accounting/Quickbooks - develop Roadmap

I just don't bother with the fees until the end of the month, when I do a journal entry for the total fees for that month.  Much easier.  You can even do it annually if the only reason you need the d…

(Posted Jun 18, 2024 2:51 PM)

General Help and Questions » Cannot book on Hosted Websites

Hi, I can't find that anyone else brought this up, so hoping someone here has an issue to this issue, which is now at least a week old (when I first noticed it). On any my four hosted website…

(Posted Jun 7, 2024 6:22 PM)

General Help and Questions » OwnerRez messaging bug

Joel, Looking at all the recipients carefully, you are correct.  However, this is an entirely new behavior -- as of today, or so it would seem after carefully checking my inbox.  Before, I would …

(Posted May 27, 2024 4:28 PM)

General Help and Questions » OwnerRez messaging bug

Sigh. I will, I was just hoping to get a quicker answer if it's not affecting just me. It's been 4 days since I sent in my last help desk help request and I still haven't heard back.  As this issue i…

(Posted May 27, 2024 4:11 PM)

General Help and Questions » OwnerRez messaging bug

Now all my guests are getting messages that aren't even from me, but from a host at a place that I co-host, with instructions for a property that they have never stayed at.... https://uc.orez.io/…

(Posted May 27, 2024 3:26 PM)

General Help and Questions » OwnerRez messaging bug

Further to my message above, this error appears to be more than a display bug, because according to Airbnb the message from one guest was sent to two different guests from unrelated bookings.  Here i…

(Posted May 27, 2024 3:00 PM)