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Undercard_Wonder

Joined November 2023
74 posts
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Rezzy AI (Beta) » Unrelenting Cheerfulness

Hi,  I'll repost here what I left as a comment on your original blog post, so that your team can gather it as part of its assessment:  ++++++++++++++ I still haven't figured out how to ge…

(Posted Aug 14, 2025 11:22 AM)

Blog » Introducing Rezzy AI: Your Smart Messaging & Task Management Assistant

I still haven't figured out how to get Rezzy to answer questions properly.  At least she doesn't sound like a cheerleader on coke anymore. This is my setting for "Conversation and Tone": Assume g…

(Posted Aug 5, 2025 4:26 PM)

Blog » Introducing Rezzy AI: Your Smart Messaging & Task Management Assistant

So far, well, ok I guess. Rezzy has proposed responses to a bunch of guest emails. I’ve had to throw them all away.  I tried to change the settings, specifying that the tone of the AI should be “t…

(Posted Jul 22, 2025 6:53 AM)

Blog » Introducing Rezzy AI: Your Smart Messaging & Task Management Assistant

Natasha, The clue is in the word you used, "personalized."  That means an approximation of personal, not quite personal, personal-ish. That is no doubt what you offer, it can hardly be otherwise …

(Posted Jul 17, 2025 11:10 AM)

Blog » Introducing Rezzy AI: Your Smart Messaging & Task Management Assistant

I think this will be very useful in a number of way, for both the users and for the company, to whose future we hosts are at least somewhat tied: 1. The obvious. AI will automate things even more…

(Posted Jul 17, 2025 11:01 AM)

Blog » Integration With PetScreening

How does this work with Airbnb bookings -- or is it only applicable to direct bookings?

(Posted May 28, 2025 4:32 PM)

Feature Requests » Bulk download legal agreements

I just learned that there is no bulk download feature for the renter's agreements that each of my guests signs. The only way to download them is to do them one at a time. As a co-host and propert…

(Posted May 28, 2025 4:27 PM)

General Help and Questions » Are message templates actually really seriously not available from the new unified inbox?

I would add another thing: (4) Instead of (as well as?) providing a link to the Airbnb user profile in the right-hand panel of the inbox, it would be *much* more useful to have a link to the Airb…

(Posted Feb 3, 2025 2:42 PM)

General Help and Questions » What does it take to get a timely response from OR?

The quality of the customer service responses from OwnerRez is outstanding. My question is usually thoroughly answered in the first reply. Compare and contrast with just about every other organiz…

(Posted Jan 31, 2025 6:00 PM)

Feature Requests » From the Calendar View, the property links to it's individual Monthly Calendar, instead of property details.

Yes, yes, and triple yes. This is the behavior you would expect and I am constantly ending up on the property page when I just wanted a more detailed view of the calendar.

(Posted Jan 31, 2025 5:52 PM)

General Help and Questions » Are message templates actually really seriously not available from the new unified inbox?

Thanks for the timely response!  If you're working on it, I can tolerate it. But since you asked what else could be fixed: (1) Ability to resize the panels (2) When opening the inbox, the…

(Posted Jan 31, 2025 5:49 PM)

Template/Design Share » PM Owner Statements Views...

The only way I've found to do this is manually enter them as expenses (surcharges) and negative expenses (discounts). This way they show up on the Owner's Statement.

(Posted Jan 31, 2025 2:29 PM)

General Help and Questions » Are message templates actually really seriously not available from the new unified inbox?

The new unified inbox looks pretty and includes some long-overdue functionality, but... I can't figure out how to send canned message (i.e., templates) from the unified inbox. Just now, when …

(Posted Jan 31, 2025 2:24 PM)

General Help and Questions » Why is there a "New" button next to the PM and Reports section of the main menu?

The answer, for those as clueless as me: go into these sections that say "new" then look around for a corresponding "new" button next to the new thing.

(Posted Oct 23, 2024 11:15 AM)

General Help and Questions » Why is there a "New" button next to the PM and Reports section of the main menu?

Like it says.  I see the new buttons next to PM and Reports, but I can't find a blog post or other explanation.  The one next to Settings also says "New" but that's been there for a while.  It wo…

(Posted Oct 23, 2024 10:56 AM)

General Help and Questions » Rental Agreement and Airbnb rules

Great, thorough answer.  I wish there were a way to pin or save posts.

(Posted Sep 30, 2024 2:33 PM)

Feature Requests » Resize calendar rows!

Thanks -- I have a larger monitor at home, and yes that makes it better. However, I also travel quite a bit and when doing so I am stuck with my laptop screen only.  In general the bookings calendar …

(Posted Sep 21, 2024 1:43 PM)

Feature Requests » Resize calendar rows!

Thank you OwnerRez for your PM feature that allows me to manage other people's properties.  Now I've got seven of them! Unfortunately, the OwnerRez booking calendar only show four properties per …

(Posted Sep 21, 2024 12:46 PM)

General Help and Questions » Stop co-hosting messages from coming into OwnerRez

Hey Caleb, I went to the helpdesk with this very same, very concerning issue, and they told me to post it in the forums.  Ahem.... Not only is my inbox overflowing from spurious non-messages (see…

(Posted Aug 7, 2024 6:25 PM)

General Help and Questions » Ownerrez API and VRBO New Cancellation Policies (Jan 2024 & May 2024)

Generally speaking, you are always better off getting the guest to cancel. If they don't like their decision, they should be the ones canceling. This negates the entire issue.

(Posted Aug 7, 2024 5:54 PM)