My overall experience with Ownerrez has been phenomenal. Even though it was a steep learning curve, the customer support, the help articles, and the help videos have been more than supportive in ensuring I had a smooth onboarding process. The features & integrations OR provides (security deposit, rental agreement, etc.) really help me to start my Airbnb last year.
I enjoy the fact that ownerrez helps me manage my Airbnb listing like a business and helps me to automate things I didn't realize could be automated. Even though Airbnb does have similar features, I love how OR allows me to pivot onto other platforms and with direct bookings if needed.
I don't like the fact that there isn't an app to download from the app store. I also wish there was more customization features on the rental agreement in terms of text boxes that are mandatory. For example, I wish I could have a separate textbox that the requires the name for each guest rather than typing a bunch of names in 1 textbox