Caitlin Johnsen
- Homeowner
- Blue Breezy Stays
- 4 properties
-
Source:
Capterra
- March 30, 2026
By Caitlin Johnsen, Homeowner, 4 properties
– written on
Capterra
Real help, not just a response
I reached out to OwnerRez support to help me build out a workflow, and they were honestly incredible. I’m still pretty new to OwnerRez and didn’t really know how to set things up. I just knew what I wanted the end result to be. Instead of a generic reply, they actually helped me think it through and build a real system. Everything was broken down step by step in a way that made sense, and you could tell they genuinely cared about helping me get it right. It didn’t feel like support just trying to respond... it felt like someone working with me to figure it out.
Switched from: Hospitable.com
Reason for Switching: We wanted to be able to scale our company
Pros
Customer support - I reached out to OwnerRez support to help me build out a workflow, and they were honestly incredible. I’m still pretty new to OwnerRez and didn’t really know how to set things up. I just knew what I wanted the end result to be. Instead of a generic reply, they actually helped me think it through and build a real system. Everything was broken down step by step in a way that made sense, and you could tell they genuinely cared about helping me get it right. It didn’t feel like support just trying to respond... it felt like someone working with me to figure it out.
Cons
Not sure yet. I am still newer to OwnerRez and I have a lot to learn. I do wish they had an app, but I was able to create a shortcut to add to my iPhone that works great.