OwnerRez agent worked tirelessly to help us
If it wasn't for the OwnerRez support team, we would not have our short-term rental up and running on any websites for guests to search. They went above and beyond, answering our emails on weekends and even on a holiday. They sent us video emails to show us exactly what we needed to do on our end to get things up and running. Words cannot express our gratitude for the OwnerRez support team and all that they have done. They spent hours working with us on a very difficult and not common transition. We took over the prior owner's account, so when we went to integrate with channels, it was not easy, and places like Vrbo kept trying to connect it to the prior owner's account and not our account. How can you possibly thank someone who spent hours and weeks to help us get our business up and running? Thank you, just doesn't seem like it's enough.
Pros
Booking management is such a time-saving tool. Customer service is great, and once linked up with an agent, they really go above and beyond to help you.
Cons
So far, the experience has been great. We had some bumps in the road and really needed the support team, and they were there every step of the way to help us, so it is difficult to write a con.
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