Corey Cook
- Homeowner
- Cooks Cottage
- 1 property
-
Source:
Capterra
- November 5, 2026
By Corey Cook, Homeowner, 1 property
– written on
Capterra
All-in-One Rental Management That Builds Lasting Guest Relationships
Running a short term rental (even one) can be very time consuming. We use OwnerRez to handle and automate most every part of our direct bookings, from inquiries and booking requests to payments and security deposit holds. It creates rental agreements for guests to sign and collects government IDs, helps us get insurance for our rental, and offers guests travel insurance. Since we're able to save so much time with the entire booking process, that frees up time to engage with our guests and getting to know them.
Pros
We use OwnerRez to handle every part of our direct bookings, from inquiries and booking requests to payments and security deposit holds. It automatically creates rental agreements and collects guest signatures and government IDs, and it helps us get insurance for our rental while offering travel insurance to guests. We find it the most complete property management software we’ve used, and it was the best of the six products we evaluated. The robust customer page shows guests’ past bookings and rates, and lets us keep notes about their families. That helps us get to know our guests and build relationships that bring repeat bookings. Once we finished setting it up, OwnerRez worked flawlessly for four straight years, and we rarely need to change anything. The support page also has lots of videos that show how to do everything.
Cons
The learning curve and setup were a little challenging because it is so much more powerful vs. other competitors, but I was able to set up about 80% on my own and brought in an expert at a very affordable cost to help finish. The interface visually is more functional vs. aesthetic, but It’s been working flawlessly for four years, and I rarely have to change anything so really happy with OwnerRez.