5.0 stars
Clarissa H.
- Homeowner
- Cabins by Mount Rainier
- 6 properties
-
Source:
Capterra
- April 2, 2025
By Clarissa H., Homeowner, 6 properties
– written on
Capterra
Robust and Customizable PMS
Reasons for Choosing OwnerRez: OwnerRez had a long-time, reputable track record of good performance, expressed by other vacation rental owner/managers to be a reliable PMS.
Pros
OwnerRez is a great PMS for our six properties with the ability to manage everything in one place. We are slowly working through the last bits of set-up, but so far, the automation of a signed rental agreement and payment taken at the time of booking is already helping with our workload for direct bookings. we love the ability to customize most everything and set triggers and automation of many tasks. There is probably more that the software can do for us that we'll learn about as time goes on. Thank you, OwnerRez!
Cons
There is a steep learning curve at times due to the extensive customization available, but that only speaks to the software's robust capabilities. The Support Center, Forums, and even an unofficial OwnerRez Facebook group quickly resolve questions. In the event that tech support is necessary, they are responsive via email and detailed in their explanations - super helpful!
5.0 stars
Jennifer H.
- Homeowner
- Blue Bird Day Cottage
- 1 property
-
Source:
Capterra
- March 28, 2025
By Jennifer H., Homeowner, 1 property
– written on
Capterra
Happy New OwnerRez User
The onboarding process is wonderful. The support videos are wonderful. I love the webinars. They are continuously improving their system....which is pretty wonderful to begin with!
Pros
The system is very powerful and does way more than I expected. So the onboarding process is very helpful to getting started. I'm very happy with my choice to go with OwnerRez for my STR listings and direct booking.
Cons
OwnerRez is very powerful. I feel like they have a solution for everything. But it takes time and patience to learn the system.
5.0 stars
Meghan B.
- Standing Rock Accommodations
- 1 property
-
Source:
Trustpilot
- March 28, 2025
By Meghan B., 1 property
– written on
Trustpilot
SUPPORTIVE
I love the support. I am just starting out and it seems like the company truly cares about their clients. They have been so helpful and are so knowledgeable about their product. I messed up my email at the very start and it was such an easy fix. I really cannot express how important that support is.
It is definitely a lot having never used a PMS system before. It is new to me, but they have helped every step of the way and always answer my million questions. They have taken me step by step and they understanding in how overwhelming it can be to someone like me.
I have done other trials with other companies and OwnerRez is the only one that has made me feel like I can get it down and really understand how it works. I have a lot more to learn, but I am excited and grateful for their support.
5.0 stars
Chris R.
- Homeowner
- Fun At Waterscape
- 3 properties
-
Source:
Capterra
- March 26, 2025
By Chris R., Homeowner, 3 properties
– written on
Capterra
OwnerRez was fantastic helping us, even though we were total slackers with our homework!
Fantastic. OwnerRez Representative was Amazing!! We are very excited about how much time we are going to save with the automations.
Pros
The automations are amazing. Going to save us so much time!!
Cons
The setup process does take a while, but it's so worth it in the end.