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Duplicate VAT Fee on Some Airbnb Bookings Body
Hi [first name],
We're reaching out to let you know about an issue that may have impacted some of your Airbnb bookings between June 11 and June 25, 2025.
During our recent Airbnb API migration, a small number of bookings had VAT host fees applied twice due to a transitional error in how fees were processed. This only affected bookings create...
...on.
* Under Security Requirements/Disable Payment Interfaces, make sure "Disallow Remote API" is unchecked.
This setting is required for OwnerRez to connect properly to your Plug'n Pay gateway.
2. Disable 'Require Match' Setting
* Navigate to: Admin > Administrative Functions
* Make sure the "Require Match" checkbox is unchecked.
This helps prevent unnecessary declines due to IP validat...
Alertify () helps vacation rental hosts protect their properties by providing real-time noise and smoking monitoring and instant violation alerts. Designed specifically for short-term rentals, Alertify notifies hosts the moment activity crosses set thresholds, allowing quick intervention before...
Boost your Bookings with Bookings Cloud () , Vacation Rental Management Marketing Software by Cloud Theory () .
Bookings Cloud offers digital marketing automation combined with analytics insights to help increase your direct bookings. Our vacation rental management platform tracks...
Linkbase Technologies Inc. is one of the most advanced guest experience platforms on the market, leveraging AI capabilities. Linkbase () does this by offering AI upsells, automated lobby and smart lock access, step-by-step check-in instructions with pictures, digital guidebooks, guest data collection for direct rep...
...ratings of the last 5 individual reviews
*
A direct link to the Airbnb listing of the unit
*
The report should be generated automatically based on a customizable schedule (e.g., every 2 weeks) or according to specific date ranges that I can select.
Benefits:
*
This would allow me to track guest satisfaction and recent feedback in a clear, organized format.
*
It...
...own issues and this date change issue doesn’t seem to be in there.
The issue as I see it currently (possibly not an OR issue)
1. Booking.com has allowed a date change to an already occupied date.
2. The original booking is still in the Ownerrez calendar.
3. The new booking date isn’t (possibly due to it already being booked).
I thought you should know for your support documents. Also if the...
Hello,
I have a guests checking in 2 days and did not sign my rental agreement or paid the security deposit. The guest however paid in full through Airbnb. I checked the triggers for the rental agreement and the security deposit hold in ownerrez and it says no email address on file. If the guest does not have an email to complete these steps; How do I handle this situation?
...or February. There are two configuration options available:
1) Your first would need to be "Arrival Month" is "on" "January".
2) You can do ranges such as "Arrival month" is "on or after" "February" combined with "Arrival month" is "on or before" "March":
Yo...
...a guest asked for alternate directions, instead of doing it the old way by choosing "Use Template" and then choosing the one I want, I had to:
1. Go to Setting | Templates | Channel Templates
2. Find the message to use
3. Copy the message by hand
4. Paste the message into my reply to the guest by hand
5. Manually replace all the field codes
6. Send
This is not an improve...
...clean up form letter? So far, I can't find a way to edit those types of form letters that have the online links. (I just want line item #1 to show where they need to fill contact info. I don't want #2 so show up. What's the fix?)
It hows that I am now intergrated with GVR. When I go to GVR several things are occuring.
1: My property does not show under "houses" but shows under "cottage"
2: There isn't a landing page that shows pricing or "inquire"
3: It doesn't show that it is available despite using dates that I know are open.
4: I have an error under "analyzing listing" under channel rules with GVR. The...
I intergrated with GVR 3 weeks ago and it still shows pending. Why is that? by Toni L (/forums/users/347429625) – Mar 26, 2024 3:35 PM (UTC)
Toni, as we stated in our GVR Overview (/support/articles/google-vacation-rentals-overview) support article, "Users can expect a delay of 2+ weeks before their properties go live on Google Vacation Rentals due to a manual onboarding process by Google...
...anding whether or rates are just transferred from ownerrez to GVR ike they are with other channels or if there is anything special I need to do?
Also, I turned on the GVR integration but it says "2 properties don't show in this list because they aren't connected" why would this be?
Question. If the guest on AIRBNB does not sign your rental agreement/make deposit w/in 48hrs, do you call Airbnb to cancel for you?
Thank you. by Cindy C (/forums/users/347457783) – Apr 23, 2025 2:37 AM (UTC)
You advise the guest that they will NOT receive access to the property without a signed rental agreement. make sure that your door code/access is not sent unless they have signed th...
