Subject
Duplicate VAT Fee on Some Airbnb Bookings
Body
Hi [first name],
We’re reaching out to let you know about an issue that may have impacted some of your Airbnb bookings between June 11 and June 25, 2025.
During our recent Airbnb API migration, a small number of bookings had VAT host fees applied twice due to a transitional error in how fees were processed. This only affected bookings created through the old Airbnb API during the brief migration window.
We’ve identified your impacted bookings and listed them at the bottom of this email.
If you wish to correct this, you can do so manually in OwnerRez by going to each affected booking’s Transactions tab:
- Select the VAT fee.
- Delete the VAT fee.
- Click the pencil, then “Edit this transaction” for the payment line that matches the VAT amount.
- Delete the VAT payment.
You are not required to make any changes; this is optional and depends on your internal accounting preferences.
We apologize for the inconvenience and appreciate your understanding. If you have any questions, feel free to reach out to our support team.
Best regards,
The OwnerRez Team