We've all experienced it. A potential guest begins the "Book Now" process on our personal website but fails to complete the reservation. It's important to follow up with them to remind them to finalize their booking. They may be exploring travel options for a larger group or just considering their choices, but reaching out is crucial.
Whatever the reason, you want to follow up with messages for t...
Enhancements
* Enable billing notifications for Team Access Staff Member users Design
* Improve Cancellation Policy and Price details displays on the Confirm & Pay guest form Tweaks
* Remove non-functioning Import from Channel button on the Spot Rates page Bug Fixes
* Fix Airbnb channel integration listing content sync errors
* Prevent Airbnb Support messages from being assigned guest p...
Follow these steps to set up automatic guest message templates (such as email, channel, and SMS) to thank them for their 5-star review, along with trigger options to send the message templates.
Check out our Template and Trigger Examples () support article for other guest messaging ideas.
Important: Don't use platform proxy emails, suc...
Started by long-time vacation property owners, Pay With Cause () is a state-of-the-art payment processor with a purpose. Pay With Cause believes in the power of community, and as such, a part of every transaction is donated to a charity...
The OwnerRez Public Booking Link is available to all users and allows you to send a direct Public Booking Link to potential guests from multiple in-app places (Bookings, Inquiries, and Quotes).
Sending potential guests a Public Booking Link is a great alternative for users who don't have a hosted website but still want to accept direct bookings. Here's a reminder of what the Public Booking Link l...
You can create a specific Statement View, which can then be selected for your monthly branded Owner Statement. This allows you to customize your Owner Statements to display as much or as little detail as you prefer for your owners. Additionally, you can create multiple Statement Views, enabling various iterations of Owner Statements.
What is a Statement View, and why should you create it first? A...
Summer is here, but that never slows OwnerRez down! Dive into our June product update, where we explain all the exciting changes made in the four June releases.
* New Features (#features)
* Introducing Alerts as Push Notifications (#push-notifications)
* Automatic Spam Detection and Ability to Mark Inquiries as Spam (#spam-detection)
* New Filters Added to the Availability/Property Sea...
New year, new OwnerRez features - including the new Unified Inbox, SMS Messaging Preferences, Property Snoozing, Creating a new Airbnb Host Account from OwnerRez, Airbnb Cohost Listing Imports, Applying Taxes to the Initial Night(s) of a Booking, lots of design updates, and so much more.
* New Features (#new)
* Unified Inbox (#inbox)
* SMS Messaging Preferences (#sms-preferences)
* Pro...
As we enter the final stretch of winter in the northern hemisphere, take a look at our February Product Update. It highlights updates to the Unified Inbox, Internationalization preferences for users and guests alike, Vrbo RTB defaults, Airbnb pet surcharge handling improvements, and well,... see for yourself below!
* Unified Inbox Updates (#design-inbox)
* Booking Access (#inbox-booking)
*...
Spring has sprung with our feature-packed April update! We're helping you streamline your operations with the addition of Limited Access for Staff, Automatic Vrbo 5-star Reviews, Offline Surcharges, and New Cancellation Grace Periods -- all ready to help your vacation rental business blossom.
* New Features (#new)
* Team Access: Staff Limited Access (#limited-access)
* Vrbo Automatic 5-St...
No matter what you call it – glossary, dictionary, definitions, terms –
here's a brief description of what things mean and what common acronyms stand for.
A (#a) - B (#b) - C (#c) - D (#d) - E (#e) - F (#f) - G (#g) - H (#h) - I (#i) - J - K - L (#l) - M (#m) - N (#n) - O (#o) - P (#p) - Q (#q) - R (#r) - S (#s) - T (#t) - U (#u) - V (#v) - W (#w) - X -...
As you enjoy your Pumpkin Spice Latte, fall into our September Product Update, which details the new Sign in with Google option, Airbnb Review Tags, Design Updates, and more!
* New Features (#new)
* Sign in with Google (#google-sso)
* Airbnb Review Tags (#airbnb-review-tags)
* Support for Lynnbrook Guest ID (#lynnbrook)
* New Design Progress (#design)
* Guest Forms (#guest-for...
The summer waves of product changes and improvements peaked in July. Catch the cool new features and handy tools that were introduced over five weeks.
* New Features (#new)
* Tag Automations (#tag-automation)
* Multi-Language Support for Guest Forms (#multi-language)
* Copy Existing Hosted Website Capability (#copy-website)
* Brand Icons for Manual Payments and Hosted Websites (#ico...
On our Ownerrez hosted website's availability calendar/widget, guests attempt to click on available dates intending to start the booking process for the specific unit displayed. However, the current embedded calendar is static and non-interactive, so nothing happens when they click.
Our website analytics (tracked with Microsoft Clarity) show this causes guest frustration and abandonment—visito...
Hello OwnerRez Team,
I’m an OwnerRez user and recently purchased a Vestaboard display for one of my vacation rental properties. I wanted to ask if OwnerRez might consider supporting an integration with Vestaboard through your API.
The idea would be to automatically display a personalized welcome message for guests based on reservation data from OwnerRez. For example, the display could show th...
Hey @Bri! This had been fixed, but there seems to have been a regression. 😩 I've got statuses showing as Mid-Stay again, while also displaying it as 100% in period.
See the bottom row here as one example:
by Alece (/forums/users/347386462) – Mar 5, 2026 6:55 PM (UTC)
Thanks, Alece. Sorry for any frustration here....
