Spring has sprung with our feature-packed April update! We're helping you streamline your operations with the addition of Limited Access for Staff, Automatic Vrbo 5-star Reviews, Offline Surcharges, and New Cancellation Grace Periods -- all ready to help your vacation rental business blossom.
- New Features
- Design Progress
- Enhancements & Tweaks
- Unified Inbox
- New Owner and Property Field Codes
- Support Center Search Results Breadcrumbs
- OwnerRez Forum Post Previews
- Booking.com Additional Guest Fees
- Turkish Language Guest Forms
- PM v2 Legacy Bookings
- Disabled Integrations
- Communication History Email Activity
- Closed OwnerRez Stripe Accounts
- Property Disable Channel Integration Disconnection
- PayFlow Pro, Plug'n Pay, and USA ePay
- Plug'n Pay
- Bug Fixes
New Features
Team Access: Staff Limited Access
OwnerRez's Team Access feature allows you to grant access to your Staff Members, each with their own login credentials, enabling them to view calendar availability and perform actions such as blocking off time or viewing owner statements. However, Staff Team Access was not restricted by property, meaning they could see and do almost everything in your account until our April 16th release, where you can now limit access to Staff Team Members to either Read Only or Full Admin rights by property.
What does "Limited Access" mean for Staff Members? Granting Limited Access allows current or new Staff Members to view and edit Bookings (including Booking financials), compose Inbox messages specific to all or particular properties granted access to, and access limited Tools menu options.
Users can configure "Limited Access" for new or current Staff Members by navigating to the Team Access > Staff tab, and either selecting an individual Staff Member or inviting a new Staff Member, choosing the Limited Access button, and then choosing either All properties or the default Specific properties.
When logged into their account, Staff Members with limited access (in this case, Suzie Staff) can only view and edit bookings, individual booking financials, and the Unified Inbox messages associated with their permissioned properties.
The Tools menu options for Staff Member Limited Access are limited to Quick Quote, Find or Create a Guest, and Communication History for the configured properties only.
Vrbo Automatic 5-Star Reviews
Smart vacation rental owners recognize that guests who are likely to leave positive 5-star reviews often forget to do so, while dissatisfied guests tend to complain, leading to reviews. Even though Airbnb and Vrbo promote feedback, many guests don't participate. However, when hosts review first, it prompts guests to do the same, as Airbnb and Vrbo notify them to check out the host's review after submitting their own. This strategy effectively boosts guest reviews.
One of OwnerRez's long-awaited feature requests, Vrbo Automatic 5-star Reviews (which operates much like the Airbnb option), is now available as part of our April 23rd release.
To turn on your Vrbo Automatic 5-star Reviews, navigate to Reviews > the Host Reviews tab > and from the Automatic 5-Star Reviews dropdown list, select Turn On for Vrbo.
The Vrbo Automatic 5-Star Review Configure Settings are slightly different from Airbnb's. Vrbo host reviews of guests do not include a narrative, so there is no need for review content templates.
Vrbo Reviews: Automatic Import
Another exciting development is that running Channel Bridge to import your Vrbo reviews is no longer necessary (if you're channel-integrated (a.k.a. API-connected)). Just like being channel-integrated with Airbnb and having reviews auto-imported in real-time, that is now the case for Vrbo.
Are you wondering about your Vrbo reviews from before this feature release? OwnerRez has imported older Vrbo reviews already, take a look!
For now, you can still use Channel Bridge to import Vrbo reviews (and Airbnb) if you're not API-connected.
Offline Surcharges
As many of you know, price transparency has been a big push by Airbnb and Vrbo, among other channels, lately. That is primarily due to recent legislation, such as the 2024 California Legislation (AB-537), and advocates of the short-term vacation rental industry pushing for transparency of rates and fees and how they are displayed to all guests. For OwnerRez users, this posed a challenge in collection of offline surcharges while ensuring pricing transparency and compliance with laws and channel policies. OwnerRez has worked with Airbnb and Vrbo to be able to display and disclose these fees appropriately.
In our April 30th release, OwnerRez has added support for Offline Surcharges for Airbnb and Vrbo channel integrations. This allows guests to be properly notified about an offline or stay-collected fee charged on-site or by third parties.
Configure Offline Surcharges like any other surcharge by navigating to Settings > Pricing > Surcharges > + Create Surcharge > Description > and selecting Offline.
In the Conditions section, be sure to add the "Listing Site is > One Of > Airbnb, Vrbo" condition.
The Mode column will display the Offline surcharge mode in the Surcharges grid.
How are these Offline Surcharges displayed to channel-integrated guests during the checkout process? On Airbnb, these offline surcharges are displayed as individual line items in the Price Details and the Due to host at property sections.
Vrbo guests will see Offline Surcharges displayed in the Paid at property section.
Are you looking to expand your marketing? Explore all of OwnerRez's direct channel integrations.
Cancellation Grace Period
Recent California legislation (SB-644) requires hotels and short-term rentals to allow free cancellation within 24 hours of booking if the booking is made more than 72 hours before check-in. However, when bookings are canceled, most payment processors require hosts to pay the non-refundable card processing fees.
With our April 30th release, OwnerRez has implemented an authorization-only payment option to tackle the issue of non-refundable card processing fees for canceled bookings (except for last-minute bookings arriving within 72 hours). This option allows hosts to place temporary holds on funds through card authorization, which finalizes the charge after a configurable grace period expires for direct and channel-integrated bookings. In this example, we have it set for 24/72 hours (he second value is capped at 72 hours at this time; you can do less than 72 hours if need be).
Configure your Cancellation Grace Period by navigating to your existing Cancellation Policy or to create a new cancellation policy by going to Settings > Rules > Cancellation Policies > select either + Create Policy or your Cancellation Policy > Grace Period > Free cancellation period after booking, and add your cancellation Grace Period.
During the booking process on hosted websites, guests will see your Grace Period displayed with your Cancellation Policy.
How does that Grace Period appear in OwnerRez on a booking? On the Booking > Transactions > Scheduled section, payments will have the Pending and Authed (Authorized) labels displayed in the Status column.
While users should note that this Grace Period option allows hosts to fully comply with California laws, configured grace periods are not prominently displayed on listing channels such as Airbnb, Vrbo, or Booking.com at this time.
Design Progress
Credit Card Icons
Credit card payment field icons display accepted card types, utilize recognizable icons, and visually align with input format expectations to enhance user and guest confidence and payment completion rates. With our April 16th release, OwnerRez updated the payment field credit card icons. These updated payment field credit card icons are included on the in-app Billing, Payment Method, and Booking Transactions pages and the guest-facing Purchase Travel Insurance form.
Team Access
With OwnerRez, you can grant access to Staff or Portal Users (whether owners, cleaners, maintenance staff, etc.) to view calendar availability and perform actions like blocking off time or viewing owner statements. The Team Access area received a design update that refreshes the Portal and Staff tabs and the + Invite Portal User button.
Enhancements & Tweaks
Unified Inbox
Airbnb Messages
Effective communication with Airbnb guests via the OwnerRez Unified Inbox enhances your guests' experience by resolving issues quickly, leading to positive reviews and repeat bookings. With optimized webhooks, our April 9th release now allows Airbnb guests to update their messages within 15 minutes of sending, and the updated Airbnb message is automatically reflected in the OwnerRez Unified Inbox.
This release lays the groundwork for future Unified Inbox Airbnb Messaging improvements, including message read indicators, message updates, message deletion capability, and reactions.
Activity Timeline
OwnerRez's Unified Inbox organizes and displays your guest Activity Timeline communication across platforms. As part of our April 16th release, OwnerRez has updated how automated messages, including triggers, are shown to better distinguish between automated and manually sent messages in the Activity Timeline message stream.
Automated message templates sent by triggers are now displayed in the full-view Activity Timeline with a gray background and are collapsed by default to reduce information overload. While manually sent messages will open in another tab, automated message templates sent by triggers can be expanded in the Activity Timeline by clicking on the gray field.
Explore all of OwnerRez's dynamic messaging options.
New Owner and Property Field Codes
OwnerRez field codes are dynamic placeholders that automatically insert relevant property, guest, or booking information into your custom message templates, saving time and allowing you to personalize your guest communications. With our April 2nd release, we've added the following Owner and Property Field Codes to offer users even more flexibility with their guest communication.
| Field | Name | Description |
| {OPHONE} | Phone Numbers | All of the owner's phone numbers |
| {OPHONEPR} | Primary Phone Number | The single primary phone number of the owner |
| {OPHONEI} | Primary Phone Number (Informal) | The primary owner phone number without +1 if USA based |
| {PCITY} | Property City | The property's city |
| {PSTPROV} | Property State or Province | The property's state or province |
| {PCNTRY} | Property Country | The property's country |
Breadcrumbs in search results show users their navigation path, improving orientation, enabling easy backtracking, and enhancing overall site usability. Navigating the OwnerRez public Support Center's comprehensive search results can prove challenging, so we've added breadcrumbs to the Support Center search results for clarity as part of our April 9th release.
OwnerRez Forum Post Previews
Connecting with your OwnerRez peers on the expansive and busy OwnerRez Forums allows you to share best practices, learn about new features, and build a network among other vacation rental industry contemporaries. However, viewing individual posts required users to click on each one to discover its content. With our April 2nd release, we've introduced post previews when hovering over individual posts on the OwnerRez Forums. This lets you quickly assess the post content without clicking, saving time and enhancing your OwnerRez Forum experience.
Booking.com Additional Guest Fees
Transparent Booking.com (BDC) additional guest fees eliminate surprises, build trust, improve conversion rates, and reduce guests' questions. That's why OwnerRez has optimized our Booking.com channel integration handling of additional guest surcharges or fees, including improved multipliers and information-friendly user error messages with our April 9th release.
Check out OwnerRez's direct channel integrations with all major vacation rental channels.
Turkish Language Guest Forms
As OwnerRez users increasingly host international guests, OwnerRez recognizes the importance of offering multilingual options on the updated guest-facing Review, Travel Insurance, and Public Booking Link guest forms.
Following up on our July 2024 Multi-Language Support for Guest Forms release, OwnerRez now includes Turkish translation on these updated guest forms.
International guests can now select the Turkish language on the guest-facing Review, Travel Insurance, and Public Booking Link guest forms by clicking the upper right language button and selecting Türkçe.
PM v2 Legacy Bookings
Owner statements for vacation rentals are vital for fostering a transparent relationship between property managers and owners, detailing financial performance, income sources, and expenses like rental revenue and cleaning fees. However, following the October 2024 release of OwnerRez's PMv2 for New PM Users, we've realized that due to changes in the way that expenses are handled after PMv2 upgrades, that it's possible that some bookings not yet fully remitted prior to the update may not be rendered or displayed as expected on current Owner Statements due to the different way expenses are treated in legacy versus PM upgraded bookings.
While the underlying financial amounts are correct, legacy bookings may contain blank or display "--" amounts in expense columns, which may be confusing. It's important to note the following about these Owner Statements that contain legacy bookings.
- The Remitting Now column is still accurate.
- Booking Expense columns for Commission, Damage Protection, and Taxes will be blank or display "--" because no such expenses existed on legacy bookings.
- The Hidden Expenses column will be blank or display "--" because pre-deducted expenses didn't exist as expenses to be hidden on legacy bookings.
As a workaround in the interim, PMs can consider removing these columns from their Statement Views until after they've completed remitting all legacy bookings.
How will you know which bookings are Legacy Bookings? Legacy bookings are identified with a gold Legacy label displayed in the Owner Statement Preview Status column so PMs can easily detect which bookings are actually pre-upgraded legacy bookings.
Are you managing properties for others? Explore OwnerRez's Property Management (PM) premium feature.
Disabled Integrations
Hiding disabled integrations declutters your OwnerRez interface and helps you focus exclusively on your relevant, active integrations. Since our October 2024 Disabled Integrations release allows users to still access their disabled integrations if necessary, OwnerRez has decided to hide your disabled integrations by default on the following integration grids.
- Channel Integrations
- Door Lock Integrations
- Hosted Websites
- QuickBooks Connections
Users can still view and access their disabled integrations by clicking the Show All link at the top of the integration grids.
Communication History Email Activity
Email communication keeps your guests informed, builds trust, and ensures clear expectations, fostering positive reviews and repeat bookings for your vacation rental property. Viewing the activity of your Communication History emails for individual bookings identifies when your emails have been queued, sent, and delivered and when they've been opened. With our April 2nd release, emails will be organized and presented by activity for clarification. You can view the email activity organization by navigating to Tools > Communication History > Email tab and selecting an individual email or by going to an individual Booking > Email History > Email tab and selecting an individual email there.
Discover all of OwnerRez's dynamic messaging options.
Closed OwnerRez Stripe Accounts
When you close your OwnerRez account, disconnecting your Stripe account allows you to take your Stripe account with you. As part of our release on April 9th, we have made this process easier by automatically disconnecting Stripe accounts when users close their OwnerRez accounts.
Considering other payment processor options? Explore all of OwnerRez's payment processing choices.
Property Disable Channel Integration Disconnection
Sometimes, you may need to disable or re-enable a property, such as when it's sold or is no longer offered as a vacation rental. Disabling the property in OwnerRez disabled the channel integrations, like Airbnb and Vrbo. However, it didn't disable the listing on the listing channel (e.g., Airbnb, Vrbo, etc.), necessitating users to pause or delist it on each platform individually, which was cumbersome for those managing multiple properties.
With our release on April 9th, OwnerRez will automatically disconnect or unpublish property listings from the listing channel (e.g., Airbnb, Booking.com, Vrbo, etc.) when a property is disabled.
PayFlow Pro, Plug'n Pay, and USA ePay
While OwnerRez initially deprecated several Legacy Payment Methods with one of our September 2024 releases, we determined that the PayFlow Pro, Plug'n Pay, and USA ePay payment processors should be restored with our April 2nd release. PayFlow Pro, Plug'n Pay, and USA ePay will be maintained as "supported connections" for the foreseeable future.
Are you considering a new payment processor for your vacation rental business? Check out OwnerRez's recommended payment processors and gateways.
Plug'n Pay
Plug'n Pay Technologies is an online payment gateway provider and a merchant account provider, that enables merchants to accept credit cards using a secure online environment. They also include fraud prevention tools, offer extensive online reporting for managing transactions, and provide easy bank reconciliation. Their one-page merchant account application makes it easy to apply and get approved for a merchant account for the US and Canada, as well as limited assistance in the Caribbean.
In our April 23rd release, OwnerRez optimized our Plug'n Play integration to ensure that it is fully updated to support hosts with their online payments.
Bug Fixes
April 2nd Release With 21 Bug Fixes
Anchor Search Bar When Scrolling Down in Support Center Sidebar. The Support Center top-left search bar wasn't always displayed as expected when scrolling. We corrected this glitch to anchor the Support Center's top-left search bar when scrolling.
Don't Add Extra Hosted Site Header Row on Save. When users clicked on Save, additional hosted website header rows were inadvertently added. OR resolved this issue so that hosted website header rows are saved correctly.
Don't Clear Listing Number/Linked Account Token When Importing Vrbo Listing. Vrbo listing numbers and/or linked account tokens were inadvertently cleared during the Vrbo listing import process. We corrected this glitch to ensure that Vrbo listing numbers and/or linked account tokens are retained during the Vrbo listing import process.
Don't Match Deleted Bookings in Airbnb Deposit Processing. This edge case occurred when an Airbnb deposit was incorrectly associated with a previously deleted booking. OR fixed this bug, and Airbnb deposits will not be matched to previously deleted bookings.
Fix Ability to Change Main Font in Hosted Website Settings. The Main Font dropdown menu was unclickable on the hosted website Fonts & Colors tab, which prevented users from changing the main font on their hosted website. We corrected this glitch so that the Main Font dropdown menu is available, and users can change the main font on their hosted website.
Fix API Message Send to Use Property Preference or Primary Host for Airbnb. Some channel-integrated Airbnb messaging failed to correctly select and display the configured primary host. OR resolved this issue to ensure that the configured primary host is displayed in channel-integrated Airbnb messaging correctly.
Fix Branded Portal Errors. Branded portal sites were inadvertently generating errors. We corrected this glitch to ensure that branded portal sites no longer generate errors.
Fix Delayed Negative Review Scheduled Date. While the review was actually sent on the correct date, automatic delayed negative review banners displayed incorrect scheduled dates for the review's sending. OR fixed this bug to display the correct date on the automatic negative delayed review banners.
Fix iCal Parsing When File Has Leading Whitespace. iCal import files with leading whitespace (space characters at the beginning of a file or folder name) encountered import failures. We resolved this issue by now skipping leading whitespaces when importing iCal files.
Fix Internationalization Validation Error. We encountered internationalization validation errors on account billing pages. OR corrected this glitch to ensure that there are no longer any internationalization validation errors.
Fix Row Strikethrough on Booking Cancellation Screen. Canceled bookings did not correctly display strikethrough text on the booking cancellation screen. We fixed this bug so that the strikethrough text on the booking cancellation screen is displayed correctly.
Fix Sending of Selected Notifications When Batch Deleting Bookings. Even when configured to be sent, Booking is Deleted notifications failed to be sent after bookings were deleted through the Execute Batch Operation. OR corrected this glitch to ensure that configured Booking is Deleted notifications are sent after bookings are deleted.
Fix Single Property Hosted Site Photo Display When Caption Text Preceded by Periods or Pound Sign. Photos with caption text preceded by period or pound sign characters were not displayed correctly on single property hosted websites. We resolved this issue, and photos with caption text preceded by period or pound sign characters will be displayed correctly on single property hosted websites.
Log Airbnb Listing Publish/Unpublish Errors and Show Listing as Pending. This edge case occurred when a user encountered an Airbnb publishing error with an unhelpful error message. OR fixed this bug so that Airbnb publishing errors will be displayed as pending.
Match Widgets to Correct URL Paths. Occasionally, Availability/Property Search widgets for multi-property websites always matched to the first property with an index path if the first property had no URL configured. We corrected this glitch to match widgets to the correct URLs.
Prevent Security Deposit Reauthorization Failure With OpenEdge. This edge case occurred when a user encountered security deposit hold reauthorization failures with their payment processor, OpenEdge. OR resolved this issue to prevent deposit hold reauthorization failures with OpenEdge.
Show Note Preview When Hovering Over Notes Column Icon on Contacts Grid. When the Contacts grid Notes column icons were hovered upon, previews did not display the first 200 characters of the note as expected. Additionally, when clicked, they incorrectly redirected to the Conversation view instead of the guests' note. We fixed this bug to display the Contacts grid Notes column icon previews correctly when hovered upon, and when clicked, they are correctly redirected to the guests' note.
Track Airbnb Bookings That Come in as Request to Book Due to Rule Violations. Following the Channel Booking Mode February 26th release, OwnerRez realized that we recognized the need to accurately track bookings passed to OwnerRez as Request to Book (RTB) due to rule violations for channel-integrated Airbnb properties configured as Instant Book mode. OR resolved this issue, and the correct Booking Mode is now displayed as "Request To Book (listing was Instant Book mode, so this is a request for a rules override)" on the Booking > Overview > General Info section if RTB bookings passed to OwnerRez are due to rule violations for any channel-integrated Airbnb properties configured as Instant Book mode.
Update Worldline Branding to "Bambora (Worldline)." Since the payment processor Worldline has rebranded to Bambora (Worldline), OwnerRez has updated the logo.
Unified Inbox:- Load New Inbox Messages When Scrolling on Mobile. Older Unified Inbox messages were not loading correctly on mobile devices. We fixed this bug to ensure that older messages are correctly loaded and displayed on mobile devices.
Use Selected Theme When Populating Template Headers and Footers. Some template header and footer themes selected were not correctly populated as expected. OR resolved this issue so that the selected themes are correctly populated.
April 9th Release With 16 Bug Fixes
Add Ability to Delay Good Reviews and Clarify When Auto Reviews Don't Apply. Users were prevented from postponing positive reviews, and the language displayed indicating when automatic reviews do not apply was unclear. We fixed this bug so that users will be able to delay positive reviews and clarified the language displayed indicating when automatic reviews do not apply.
Allow Top-level Domains Longer Than 5 Characters in Hosted Website Header Email Address Link. This edge case occurred when a user's hosted website header email address link had a top-level domain longer than 5 characters, resulting in errors. OR resolved this issue by now allowing top-level domains longer than five characters in hosted website header email address links.
Fix Ability to Move Bookings Across Airbnb Mutually Blocked Properties. Following the March 19th Moving Bookings Between Mutually Blocked Properties release, it became evident that moving bookings across mutually blocked properties did not work correctly for Airbnb bookings. We corrected this glitch to ensure that Airbnb bookings can be moved across mutually blocked properties correctly.
Fix Booking Statistics Report Not Retaining the Settings. The Booking Statistics report failed to retain consistent results based on Arrival or Booked Dates. OR resolved this bug, and the Booking Statistics report will run and display the results correctly.
Fix Custom Fields for Deposit and Payment Dates to Align With Property Timezone. Deposit and payment date custom fields failed to properly display dates on templates in alignment with the property timezone. We corrected this issue so that the deposit and payment date custom fields will display dates correctly in templates.
Fix Error When User Removes Lock From Property Mapping. Some users encountered errors when attempting to remove Schlage locks from property mapping. OR resolved this glitch to ensure that users can remove Schlage locks from property mapping correctly.
Fix Link to Last Text Message Sent for a Booking Under Booking > Messages. Clicking on the link for the last SMS or text message on the Booking > Messages page resulted in errors. We fixed this bug, and users will be able to click on the link for the last SMS or text message on the Booking > Messages page correctly.
Fix Location Rendering of Date Picker Dropdown on Hosted Website Templates. The hosted website Mountain template dropdown calendar selection was displayed too far away from the Arrival or Departure fields. OR resolved this issue, and the dropdown calendar selection is now displayed appropriately to the Arrival or Departure fields on the hosted website Mountain template.
Fix Navigating Back in Browser to a Page in a Grid Should Return to the Correct Page. When attempting to return to a previous page of a table/grid (e.g., bookings, inquiries, quotes, etc.), the browser incorrectly returned users to the first page of the table/grid. We corrected this glitch to ensure that navigating to previous pages of a table/grid will navigate correctly.
Fix Not Sending Notifications When Receiving Vrbo Inquiries Without Text. Vrbo inquiries without additional information or text (only dates and/or guests) failed to send notifications to users. OR resolved this issue to ensure that Vrbo inquiry notifications are always sent to users, regardless of whether additional information or text is included.
Fix Padding on Communication History. The margin spacing or padding on the Communication History page was incorrect. We fixed this bug, and the padding on the Communication History page was corrected.
Fix QuickBooks Customer Creation and Update to Prevent Duplicates. QuickBooks integrated users noticed that some guests with the same first name were created as duplicates in QuickBooks. OR corrected this glitch so that guests with the same first name are not created as duplicates in QuickBooks.
Fix Typo in Limited Cancellation Policy in Airbnb Channel Integration Dropdown. We fixed the typo within the Limited Cancellation Policy shown in the Airbnb channel integration dropdown list.
Fix Update CVV Button When Editing Billing Info. The Update Card Verification Value (CVV) button for entering your 3 or 4-digit security code to update account billing information was not functioning properly. OR resolved this issue to ensure that users can update their account billing information correctly.
Photos Downloads From SMS Should Include File Extension. Photos downloaded from SMS messages sometimes failed to include file extensions (e.g., jpeg, jpg, png, etc.). We fixed this bug so that photos downloaded from any message thread will include file extensions.
Polish Amenity Editor Checkboxes and Icons. Following up on our January 22nd Amenities release, we decided to further optimize and enhance the selection of property amenities for easier checkbox and icon selections.
April 16th Release With 14 Bug Fixes
Display Security Deposit Status on Single Record View. Expired security deposits showed the incorrect status of "Reserved" on the individual Booking > Transactions > specific security deposit Status. We resolved this issue so that the security deposit Status is correctly displayed.
Display User-friendly Error Message While Attempting to Purchase Travel Insurance From an Unsupported Location. Unhelpful error messages appeared for guests residing outside covered locations when they attempted to purchase travel insurance. OR corrected this glitch to display more user-friendly error messages to guests residing outside covered locations when they attempt to purchase travel insurance.
Fix Airbnb Messages Being Sent From the Wrong Host Account (Co-host Instead of Host). Some users who enabled Airbnb co-hosting encountered issues with messages incorrectly displaying as if they were sent from the co-host instead of the host. We fixed this bug to ensure that messages display the sender correctly.
Fix Airbnb Resolution Payout Currency Parsing. Some Airbnb resolution deposits encountered currency parsing issues. OR corrected this glitch to better handle Airbnb resolution deposit currency parsing.
Fix Applicable Nights Not Working With Per Stay Tax on Google Vacation Rentals. Taxes configured for the first Initial Night/s of a Booking Only are not supported by Google Vacation Rentals (GVR), resulting in GVR sync errors. However, that limitation was not included in the Listing Quality Analyzer (LQA). We resolved this issue to include this tax limitation in the LQA for potential GVR channel-integrated properties.
Fix Issue With Booking Widget Using Incorrect Theme Header and Footer. This edge case occurred when a user's booking widget used and displayed an incorrect theme header and footer. OR fixed this bug to ensure that booking widgets use and display the correct theme header and footer.
Fix Issue With Scheduled Security Deposit Processing. This edge case occurred when a scheduled security deposit collection date failed to update after a booking was changed. We resolved this issue to be sure that scheduled security deposit collection dates are updated after a booking is changed.
Fix Line Item Pivot Report Total Commissionable Amount Being Short of the Tax Amount. Despite the Total Tax Amount already being deducted in non-commissionable expenses, it was incorrectly deducted again from the Total Commissionable Amount in the Line Item Pivot Report. OR fixed this bug to ensure that the Line Item Pivot Report calculates correctly.
Fix Property API v2 to Return Correct Room ID for Booking.com Bookings. The OwnerRez Property API v2 failed to return the correct room_id field necessary for Booking.com bookings. We resolved this glitch by correcting the Property API v2 to return the correct room_id field necessary for Booking.com bookings.
Fix Stripe Payment Methods From Being Disabled When Updated. Some Stripe payment methods were inadvertently disabled when users attempted to update them. We corrected this glitch so that Stripe payment methods can be updated correctly.
Fix Surcharge Dates Condition While Pushing it to Channels. Some surcharge date conditions were not processing the logic correctly when pushed to listing channels. OR fixed this bug to ensure that surcharge date conditions are processing the logic correctly when pushed to listing channels.
Fix to Cancel Channel-managed Bookings on Property Disable. Some channel-managed bookings were not correctly canceled when a property was disabled. We resolved this issue, and channel-managed bookings will be canceled when the property is disabled.
Fix Triggers Grid From Showing Duplicate Records if There are Multiple Conditions With Same Type. The Triggers grid incorrectly displayed duplicate records for triggers that contained multiple conditions of the same type. OR corrected this glitch so that the Triggers grid displays triggers correctly.
Fix Vrbo Channel Bridge Tax and Fee Discrepancies. This edge case occurred when a Channel Bridge (CB) export contained duplicate tax values, which caused tax and fee discrepancies. We fixed this bug to ensure that the CB process handles tax and fees correctly
Fix UI Issues for Inbox, Contact Info & www Site Menu. Some small User Interface (UI) issues continued to exist in the Unified Inbox, Contact Info section, and the public www website menu, which we resolved with our April 16th release.
April 23rd Release With 13 Bug Fixes
Fix Ability to Change Contact Tags From Conversation Sidebar. The link for changing tags on the guest conversation's left sidebar did not successfully open the Change Tags pop-up window. OR fixed the link for changing tags on the guest conversation's left sidebar, and it will successfully open the Change Tags pop-up window.
Fix Announcements Read More/Dismiss Buttons Not Working From Some Pages. When clicked, the Read More or Dismiss button of some in-app global announcements did not open the pop-up correctly. We corrected this glitch to ensure that all Read More or Dismiss buttons of in-app global announcements open the pop-up correctly.
Fix Color Selector on Widgets. We encountered a regression that impacted the color selectors of hosted website widgets. OR resolved the issue so that the color selectors for hosted website widgets function correctly.
Fix Guest Instructions Spacing on View Page. There were no spaces between the Check Out Tasks list task words on the Guest Instructions page. We fixed this bug by including spaces between the Check Out Tasks list task words on the Guest Instructions page.
Fix Mergeability of Channel Guests With Non-Channel Guests. Even though the guest contact info was identical, the system prevented merging a channel guest with a non-channel guest. OR corrected this glitch so that channel and non-channel guests can be merged.
Fix Missing Anchor Button When Editing a Hosted Website. The Anchor button was missing from the hosted website editor. We resolved this issue so that the Anchor button is available on the hosted website editor.
Fix Sign-in With Google Not Following Redirect. After users logged out completely, OwnerRez links did not redirect correctly to a link entered following a Google sign-in. OR corrected this glitch to redirect users correctly following Google sign-ins.
Fix Tax Rate Being Rounded to 2 Decimal Places From 4 Decimal Places. Properties configured with four decimal percentage tax rates experienced incorrect rounding to two decimals for bookings or quotes, leading to inaccurate tax rate calculations. We fixed this bug to ensure that tax rates are calculated correctly.
Fix Validation of Advanced Notice When Creating a Quote Via APIv2. Some partner listing channel quotes incorrectly encountered "minimum advanced notice not met" errors. OR corrected the API v2 by ensuring advanced notice validations when creating quotes via API v2.
Fix Various Bugs Surrounding New Team Access Staff Limited Access Permissions. Following the April 16th Limited Staff Team Access release, OwnerRez encountered a code regression that, among other things, prevented Full Admin Access Staff Team members from filtering bookings. We resolved these issues to ensure that the Full Admin Access Staff Team members have all granted functions.
Unified Inbox:- Fix Inbox Thread Not Auto-Refreshing on Incoming Message. The Unified Inbox did not automatically refresh upon the arrival of new message threads. OR corrected this glitch to ensure that Unified Inbox automatically refreshes upon the arrival of new message threads.
- Fix Sending of Airbnb Message With an Attachment to Not Lose Accompanying Message. Unified Inbox Airbnb messages with attachments experienced a loss of message text, while the attachment remained visible after sending. We resolved this issue to display the Unified Inbox Airbnb messages with attachments correctly after sending.
- Show Only Guest Name on Airbnb Thread if Participating Instead of Listing All Names From Hosting Team. OwnerRez users with hosting teams experienced all team members being displayed in the Inbox Airbnb messaging threads, leading to confusion. OR fixed this bug to display only guest names in the Inbox Airbnb messaging threads for OwnerRez users with hosting teams.
April 30th Release With 13 Bug Fixes
Allow Disabling a Property That has Already Been Disconnected on Booking.com. This edge case occurred when a user encountered errors when attempting to disable a property already disconnected from the Booking.com (BDC) channel integration. We corrected this glitch to ensure that properties can be disabled without errors.
Better Leverage Guest and Property Validation During Booking Creation Via API. Properties and bookings created purely for testing during a partner OwnerRez API v2 integration process could not be deleted correctly. OR resolved this issue by enhancing guest and property validation for bookings created through the OwnerRez API v2, allowing properties and bookings to be deleted.
Clean Up Overlap and Alignment Issues on Hosted Site Hero Unit Page. When adding custom photos to hosted website hero units, the photo layout experienced overlap and alignment issues. We fixed this bug, so custom photos added to the hosted website hero units are displayed correctly.
Don't Resend Notifications for the Same Channel Message. Notifications were resent for the same channel message because the system incorrectly detected a change, possibly due to an emoji reaction or a message deleted by the guest, which OwnerRez does not currently support. OR resolved this issue, and channel message notifications will not be resent for the same channel message.
Fix Duplicate VAT Fee Record for Airbnb Bookings. Some duplicate Airbnb value-added taxes (VAT) were incorrectly recorded in OwnerRez bookings. We corrected this glitch, and Airbnb VAT records will be added correctly.
Fix Error When Syncing Vrbo New Listing Discount. Some Vrbo errors caused an OwnerRez error during the synchronization of new Vrbo listing discounts. OR fixed this bug so that Vrbo errors do not trigger OwnerRez errors during synchronization of new Vrbo listing discounts.
Fix Hosted Website Amenities Icon Display. Some amenity icons were not correctly displayed on hosted websites with four or more properties. We resolved this issue, so all hosted website amenity icons are displayed correctly.
Fix "Looking for delete?" Link on Rates Calendar. The Rates Calendar "Looking for delete?" link was incorrect and has been updated with the correct URL.
Remove Incorrect Date Verbiage From {BTRAVINS} Field Code. The language rendered and displayed in the {BTRAVINS} travel insurance field code contained incorrect dates. OR corrected this glitch to ensure the {BTRAVINS} travel insurance field code renders and displays correct dates.
Shorten Secdep Renewal Before Expiration. Some security deposit renewals occurred 36 hours before the credit card hold expired, which was frustrating for guests with 5-day security deposit holds or shorter. We resolved this issue so that security deposit renewals run 2 hours before expiration and exclude security deposits scheduled to be released within the next 26 hours.
Show Indication of Disabled Listing Site on Booking Overview Tab. The bookings overview tabs did not accurately display listing sites with the Disabled text if the listing site was disabled after the booking was made. OR fixed this bug, and disabled listing sites will be accurately displayed with the Disabled text if the listing site was disabled after the booking is made.
Show Sent Date in Inbox for Old Outbound Channel Messages. Some sent dates were not correctly displayed for older outbound channel messages. We resolved this glitch so that the sent date is displayed for older outbound channel messages.
Update bnbfinder to Savvy. bnbfinder has been renamed Savvy with a new logo, and both the name and logo have been updated in the app and Support Center.