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  • Blog

    ...both practical and actionable. Types of Certified Advisor Badges

    Certified Advisors can earn badges in various specialties. Our first available badge is:

    Account Setup – Demonstrates expertise in configuring OwnerRez accounts for operational use. This includes property setup, rate and rule configuration, messaging templates, and othe...

  • Blog

    ...ui-vacation-rental-ban-moves-forward-amid-growing-outrage/) in apartment-zoned areas, aiming to address the island's housing crisis. Bill 9, introduced by Mayor Richard Bissen, targets approximately 2,200 units, revising earlier estimates of 7,000. The proposal has sparked debate, with supporters viewing it as a necessary step to increase long-term housing availability, while critics argue it coul...
  • Channel Management » Channel Management

    ...sed to notify the guest about an offline or stay collected fee charged on-site or by a third party.

    Offline surcharges are only available for Airbnb and Vrbo channel integrations.

    Along with the 2024 California Assembly Bill 537 (

  • Integrations » Housekeeping Services

    Keepers () revolutionizes housekeeping for short-term rental hosts with automated cleaning management that requires no host fee. By connecting directly to your OwnerRez calendar, Keepers syncs your booking schedule with a network of vetted housekeepers, ensuring your property is always guest-ready. See if Ke...

  • Integrations » Other

    OwnerRez's integration with CookinGenie () allows hosts to offer their guests a vetted, background-checked, and professional personal chef as an add-on or upsell option and earn money with every referral. CookinGenie chefs shop for groceries, carry any special cooking equipme...

  • Integrations » Guest Communication

    Linkbase Technologies Inc. is one of the most advanced guest experience platforms on the market, leveraging AI capabilities. Linkbase () does this by offering AI upsells, automated lobby and smart lock access, step-by-step check-in instructions with pictures, digital guidebooks, guest data collection for direct rep...

  • Updates & Archives » Changelog » 2025

    ...ismiss buttons not working from some pages
    * Fix Guest Instructions spacing on view page
    * Fix mergeability of channel guests with non-channel guests
    * Fix displaying legacy (PMv1) columns in a PMv2 statement
    * Fix tax rate being rounded to 2 decimal places from 4 decimal places
    * Fix missing anchor button when editing a hosted website
    * Fix ability to change contact tags from conversation si...
  • Integrations » Guest Communication

    Happy Guest () automates your check-in process AND helps you with upsells and digital guidebooks. It's a flexible check-in solution that makes your arrivals and upsells seamless, automated, and fun. Think of Happy Guest as the future of guidebooks.

    Host Like a Pro: Automate Check-ins, Upsell...

  • Integrations » Guest Communication

    ...ity tax, INE, guidebooks, smart locks, and more. Powered by human intelligence and enhanced by artificial intelligence. Hostkit is a software certified by the Portuguese Tax Authority with the number 2549 and has more than 60 integrations with complementary partners and services of the Portuguese government.

    * Steps for Integration (#integration)
    * What Data is Transmitted (#data) Steps for...

  • Forums

    Combine all message sources into ONE thread In the guest communication tab.  Currently we have multiple message threads for the same guest in the inbox. One for Airbnb, another for any sms communication, I have 2 separate message threads for a VRBO guest from VRBO. Please put all messages with a guest into a single thread. Thank you.
  • Reviews

    I love OwnerRez! They stay up to date with the ever-changing industry trends and best practices, and ensure their user base stays updated as well.

    Alternatives considered: Lodgify

    Reason for choos

  • Forums

    ...ld receive the updated time and adjust the cleaning schedule accordingly.
    *

    Same-Day Turnaround with Tight Window

    *

    One guest checks out late at 11 AM and another checks in early at 2 PM.
    *

    ❌ If Turno still assumes 10 AM checkout and 4 PM check-in, the cleaners may not prioritize this turnover.
    *

    ✅ Syncing the actual times helps Turno prioritize and schedule properly...

  • Forums

    ...are restricted to a minimum 14 day booking by our Association documents. Our peak months are February and March where we are 100% booked every year, so we are forced to use Request to Book for these 2 months to keep someone from booking in the middle of the month, and block/waste the VERY profitable weeks on either side.
    If we could set mandatory arrival and departure DATES (instead of day of the...
  • Forums

    ...o let them in via a keybox. (We are currently limping along with this and a Twilio texting function but it is not easy to setup and of course requires a confirmed twilio account to make it work.)

    2.  Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff...  in particular...

  • Reviews

    The support is the silver bullet. The tech is great and it does more than what I need.
    1. My own website
    2. Sync VRBO and Airbnb rsvps
    3. Share calendar with Cleaners
    I'm not a techie and the software is robust. The free Onboarding call with a very pleasant person was the kicker. She took extra time to walk me through everything and even followed-up with a detailed email
  • Forums

    Hi All

    I'm trying to get around a problem I have with Stripe and the deposit holds. Recently I am getting a large number of security deposit hold fails. I think it is down to 3D secure 2 process that is required by law in Europe.

    For example 

    'StatusFailedReasonTransaction failed with status: requires_actionTypeHoldScheduled For2 days before arrival (currently 14 May 2025)AmountDefault...

  • Forums

    Yes please bug them I bugged them 2 years ago and they say they can't connect through OwnerRez's API

    However it is quite expensive. 

    Reach out to HiChee and see if they have had any progress. Beatrice is super awesome at HiChee

  • Forums

    ...ur Property Rules settings, while for Airbnb, you can specifically disable them in your Airbnb channel integration settings.

    For Vrbo, you would:
    1. Enable security deposits in your Property Rules
    2. In your Vrbo channel integration settings, check "Schedule a security deposit using OwnerRez property rules"
    3. Select "Don't show in Vrbo guest charges. Instead, I have stated the security deposit...

  • Blog

    ...ully tailored paid search strategy targeting geo-specific terms to drive traffic to travelers showing intent for your area. It ramps spend at peak times and conserves budget during slower months.

    2. Dynamic Paid Social and Email Retargeting

    Once a traveler views properties on Stay, we retarget them with eye-catching ads and emails featuring the exact properties they viewed on our site. For...

  • Blog

    ...rested in learning more. I agree that Stay is an early stage, up and coming opportunity - that's why I decided to jump in early and see where it can lead. In discussions, they've assured me that in 1-2 months, inquiries will start rolling in. There is some benefit in getting in early and getting some individualized marketing and attention to your property. I used another very established by owner s...