We are excited to announce our new integration with PayPal (/paypal) , which brings several major improvements, including support for Venmo, Pay Later, a new streamlined checkout experience, and more!
This is what you can expect to see when using PayPal now. A beautiful new checkout screen with buttons that most everyone is familiar with seeing across checkout pages when shopping. We believe th...
The leaves are falling, and the holiday season is just around the corner.🦃 November is an excellent time to review your operations and to explore new ways to improve your business for the months ahead. We've got a full schedule of live webinars and an exciting in-person event designed to help you get the most out of OwnerRez and grow your vacation rental business.
This month's lineup includes li...
Instead of depending on iCal-synced calendars () and the Channel Bridge tool, OwnerRez suggests using our Channel Management () feature for a smoother experience.
The OwnerRez Channel Bridge Chrome browser extension enables you to log in to yo...
In August 2024, deposit syncing was added to our QuickBooks integration () . We recommend that you use deposit syncing to create to-the-penny deposits in QuickBooks.
Even though OwnerRez has a wide array of financial features - from invoicing and payment collection to expense tracking - OwnerRez is not an accounting product. There are...
Aruvo () is a Plug-and-Play Hospitality TV Software for boutique destination stays. It helps you reach every guest using your current television (TV). It brings their room alive with a branded, personalized welcome as soon as they walk in. Tell your story, first-hand, in all its life and colors. And helps your...
Strategic discounts can boost your Vrbo listing's performance. When used wisely, they attract more guests, encourage longer stays, and help fill gaps in your booking calendar. This support article will guide you in configuring discounts in OwnerRez that sync directly to your Vrbo channel integration listings.
Additionally, OwnerRez Standard Discounts (
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Upcoming PM update for booking expenses (the "Booking Net" upgrade) Body
Hi [first name]!
We're rolling out an important update to Property Management statements that will make booking-related math clearer, more consistent, and easier to reconcile.
This update will roll out on November 20th. We're notifying all PM v2 users so you can expect the improvement before your November state...
OwnerRez has partnered with Lake.com () to provide a channel integration connection between the two systems, allowing OwnerRez users to handle their listings and bookings from Lake.com easily.
Lake.com () acts as the Merchant of Record (
I'm having a few integration issues with OR, being in Australia. I know you're US-focussed, but the same things should work for all (we pay the same). As an aside it would also be great if you looked at other integrations outside of the US. There are quite a few platforms I can't use as the integrations are only with the major ones. I know we're small fry, but. Anyway, this issue:
This one is r...
I'm trying to reconcile the deposits that OR thinks have come in over the last month with my bank statement. To aid this process, I would like to have a way of simply and easily generating an Excel file that contains each lump-sum amount and the date it went to the bank.
But so far the only way I've found of actually getting this data displayed this way is to go to the Deposits screen and filte...
Many OwnerRez users who connect to Airbnb via API are experiencing a significant operational issue: Airbnb is sending guest-selected arrival times (often earlier than the property rule), and OwnerRez automatically applies those times to the booking without host approval.
This is not an approved early check-in — it is simply the guest’s chosen arrival time during booking or modification. But whe...
Hi Dan,
Great question, and you’re thinking about this exactly the right way.
There isn’t a standalone “lookup” endpoint just to validate discount codes on their own. The intended workflow is to pass the discount code into the pricing engine and let OwnerRez evaluate it in the context of the stay details.
You don’t have to create a real quote just to do this. The recommended approach is...
Great questions, and thank you for asking them in such a thoughtful way. I completely understand wanting to be prepared and minimize disruption, especially when payments are involved.
Let me address your questions directly:
a) What happens if you ever start having problems with Converge in the future?
Even though Converge has been deprecated, it continues to function today, and many users a...
Try going to Properties > Channel rules & if you have a default to strict 14, remove that and replace it with a cancellation policy Airbnb allows.
Airbnb has rolled out a series of updates to its cancellation policies. Here's more information about the October 1 changes to Airbnb's cancellation policies:
Airbnb also introduced a new “L...
Hi Jay,
Thanks for the feedback here, that totally makes sense, especially for repeat guests where you want to keep things low pressure but still follow up at the right time.
Just to clarify one piece first, Triggers only control when a message gets sent. They don’t automatically change anything about the booking or the quote itself (like extending the expiration date).
It sounds like t...
Hi Elliot,
Great question, and you’ll be glad to know you can already accomplish this today without any new development. Rezzy will happily choose the right seasonal answer as long as the FAQ itself is structured in a way the model can interpret.
I recorded a quick Loom that shows this working in real time, along with an example of how to format your FAQs so Rezzy knows what to do:
(https:...
