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  • Blog

    ...o prevent unauthorized parties, Vrbo's new features, insights from Utah's short-term rental study, Airbnb's new host fee structure, a proposed STR tax in Colorado, and the top winter destinations for 2025. Let's dive in.

    Airbnb rolled out its anti-party system ahead of Halloween weekend to help hosts prevent unauthorized gatherings. (

  • Getting Started » Setting Up Your Account

    ...reas, so those parts of the system work immediately. Other areas, including messaging templates, rules, branding, logos, and more, need customization to fit your needs.

    🎞️Video Guides

    * August 20, 2025, Webinar: OwnerRez Focus Session - Account Setup ()
    * Overview - Setting Up Direct Bookings From Start To Finish (https...

  • Integrations » Other

    The Right to Rent Collaborative () is a community of property managers working together to protect vacation rental homeowners' right to rent. With the Right to Rent Program, you can collect a nominal $2 per reservation from your guests and automatically donate it to Right to Rent monthly. The enrollment pr...

  • Updates & Archives » Email Blast Archive » 2025

    ...ooms will result in multiple damage protection policies. The number of policies will be equal to the number of mutually blocked properties.

    For example:

    If Property 1 has 5 bedrooms, and Property 2 has 6 bedrooms, Property 3 (the combination of Property 1 and Property 2) would have 11 bedrooms. Bookings at Property 3 will be billed for two policies - one for Property 1 and one for Property 2....

  • Blog

    Summer's heating up 🔥, and July brought some game-changing updates. From the arrival of Rezzy AI, which handles messaging and task management, to the new Statement Taxes for PMv2 feature, and many other enhancements, we're serving up innovation that delivers real impact.

    * New Features (#new)

    * Rezzy AI (#rezzy) Beta
    * Statement Taxes for PMv2 (#statement-tax)
    * Enhancements (#updat...

  • Getting Started » ProServices

    ...Service Pricing

    ProConnect Service clients may choose to add on the ProTransfer Service () for an additional $150 for the first 2 properties, $50 per property for properties 3-9, and then $25 per property for each additional property.

    Number of Properties ProConnect Only ProConnect + ProTransfer
    First 2 properties $5...

  • Websites » Widgets

    ...ort/articles/widgets)
    * Adding OwnerRez widgets to WordPress ()

    Timeline:

    0:00 - Introduction (#0)
    0:44 - OwnerRez setup (#44)
    2:15 - Widget creation (#135)
    2:48 - Shortcode creation (#168)
    3:54 - Widget install (#234)
    4:47 - Import calendar and set up payment methods (#287)
    6:56 - Walk through booking as a guest
    7:45...

  • Core Concepts » Theming

    ...ou want - your business should have one identity.

    To add or create a customized theme, users can navigate to Settings > Branding & Legal > Theming.

    To create another theme, click the + Create Theme button.

    This invites users to enter a new name, phone number, contact...

  • Core Concepts » Fields

    ...wnerrez.com/settings/fielddefinitions) ! This is under Settings > Custom Field Definitions.

    * Webinar: Focus Session - Fields and Custom Fields ()
    * Types of Field Codes (#types)
    * Custom Field Definitions (#field-defs)
    * Quote Acceptance or Renter Agreement Signing Configuration (#quote-accept)

    * Guest Experience D...

  • Core Concepts » Damage Protection

    .../enahnced-damage-protection-common-issues-questions) . What is the deductible for Damage Protection?

    There isn't one - the program obligation applies first-dollar. Note the minimum claim amount is $25.00 - but, if you have an approved claim for $25, you'll receive the whole $25. Who is the actual protected party, and who makes claims?

    The OwnerRez subscriber who owns the OwnerRez account that p...

  • Rezzy AI » Directives

    ...pport. Gather details and photos to assess cause—normal wear, guest fault, or pre-existing.

    Handling Early Check-In Requests

    Early check-in is on a case-by-case basis and must be requested within 2 days of arrival. If it is more than 2 days before arrival, point out the timeline to the guest. Otherwise, escalate a task to check the availability of early check-in.

    Handling Missing Keys

    If th...

  • Core Concepts » Discounts

    ...Discounts > + Create Discount > Advanced Discounts () > Custom Discount) can be set up with a 50% off discount if a guest books 2 nights.

    From there, concentrate on how you present this BOGO discount in your marketing—you can still refer to it as a BOGO-style deal i...

  • Forums

    ...POC Form so that the phone number field is left blank *AND* is a required field, so that hosts can continue to reliably collect guests' real phone numbers.

    The Background

    As of September 30, 2025, Airbnb is transitioning to issuing temporary phone numbers () for guests that are created at the time of booking and expire 2 days after booking.

    Thi...

  • Forums

    ...managers are required to be licensed relators.   Also, we are using a MTR/STR Hybrid approach.  This means we are trying for 30 night minimum rentals first and filling in the gaps by opening it up to 2 night minimum.  Our target guests are insurance company customers that had a fire/flood in their home; people relocating to Charlotte, but not sure where they want to buy yet; companies with employee...
  • Forums

    ...I feel like the 18.34% calculation ignore the fact that we are already being charged 3%, which is essentially being increased to 15.5%.  Is that not right?

    Example:

    Example: Current Price: $200 Host Fee (3%): $6 (3% of $206 is 6.18) Net payout: $194 (193.82)

    We can apply a 14.79% increase just to keep the same payout:

    New price: $229.58 (200*1.1479) Host Fee (15.5%): $35.58 Net pa...

  • Pages

    ...experience.

    "Horrible experience! Wasted a lot of time and resources and ended up having to drop them...they way over promised and have ALOT of bugs and integrations to work out." Dylan S. (April 2023) ()

    Looks good but doesn't deliver what they promise, nothing works as it suppose to work. Internal Server Error will become the...

  • Pages

    ...o then say that they are going to charge you 1% for every channel booking you take 'at no cost to you as you can just pass on the cost to your customer' was completely unacceptable." Andrew C. (June 2020) ()

    "Almost impossible to operate easily. Not intuitive to use. What you think the system should do it doesn't, and what you th...

  • Forums

    ...the Owner Portal but functionality is a bit limited. All I really need is:

     

    1. Ability to upload files (Statements, reports, management agreements, certification of insurance, etc)

     

    2. Ability to link to other things... For example, I'd like to add a button that links to a Jotform to collect bank details from owners

    Part two would be including links to the listings, so owners...

  • Guides

    ...bookings. How It Works

    Strategy #1: Create separate listings for smaller versions of your property

    Let's say someone manages a large five-bedroom vacation home with a nightly rate of $499 and a $250 cleaning fee. Homes like this tend to book further in advance because they cater to larger groups that typically need more time to coordinate a trip. As the check-in date approaches, the chances of...

  • Forums

    simple. 1st, Unlink the booking from the channel; 2nd, change/move booking to update the new check-in/out dates; 3. I suggest "stick with current charges". 4. Edit charges and add a line with the amount for the extra night (before tax) above the tax lines. Save. 5. Go to Booking > Transactions tab. You will see that guest now has a balance for an extra night (plus tax). Here you can do one of the 2...