We're excited to share some great news for OwnerRez users listing on Hopper. Listings that are live on Hopper may now also appear on Capital One Travel, giving your properties access to even more travelers and added visibility through one of the largest travel platforms available today. What does this mean?
Capital One Travel is powered by Hopper's underlying booking technology. With this recent...
Episode seven of Walk 'n Talk: The Business Behind Vacation Rentals () podcast is live!
Inspired by their weekly walks, Paul Waldschmidt and Chris Hynes, co-founders of OwnerRez, created the Walk 'n Talk podcast to give everyone a peek into the challenging conversations that have shaped OwnerRez over the years. Whether you're a host, manager, entrepreneur, or just curiou...
OwnerRez offers many options and settings to help automate your short-term rental business. However, before you can do that, you need to set up your properties, settings, and business rules.
Complete the following steps before initiating any listing channel integration connections (e.g., Airbnb, Vrbo). The fastest and most effective way to set up your account is to follow the steps below systemat...
Even when you have default seasonal rates configured, you'll still use the Rates Calendar to review and adjust nightly rates and set changeover rules. This support article explains how to navigate the Rates Calendar.
Read our Setup & Configure Nightly Rates () support article for additional information.
* Nightly Rates Calendar (#calen...
We all want bookings - but how does a guest get there?
* Inquiry (#Inquiry)
* Mark as Spam (#inquiry-spam)
* Unavailable Dates (#inquiry-unavailable)
* Quote (#Quote)
* Filter Quotes (#filter-quotes)
* Booking (#Booking)
* Instant Bookings (#instant-bookings)
* Booking Information (#booking-information)
* Listing Sites and Masked Inquiries (#listing-sites-masked-i...
New Features
* Add new Quality Center dashboard for property metrics and includes Reviews, Listing Quality Analyzer (LQA), and, if Rezzy-AI is enabled, Guest Sentiment
Enhancements
* Allows hosts to select automatic Avalara transaction synchronization day of the month (1-9)
Design
* Improve Ask Rezzy support chat on mobile
Bug Fixes
* Ensure YouTube Shorts for Hosted Website photos...
While the Rates Calendar () lets you set Minimum, Maximum Nights, and Changeover Rules, that's not all. Review our Property Rules Overview () support article to make sure you've configured all your property rules.
Also, check out our Navigate the Rates Calendar (
Disabling a channel integration allows you to stop taking bookings on that listing channel (e.g., Airbnb, Booking.com, Vrbo, etc.) while maintaining your property information in OwnerRez. In this support article, we will review how to disable or delist a channel integration.
Before considering disabling your property in OwnerRez (
Accurate guest contact information (e.g., names, addresses, phone numbers, and email addresses) ensures seamless communication, reduces booking errors, and enables timely updates — supporting smooth operations and repeat business. This support article details how to edit guest contact information.
* Bookings (#bookings)
* Quotes (#quotes) Bookings
In the specific Booking Overview, in the...
OR tracks the Guest Listing Site Fee (what Airbnb/Vrbo charge the guest) and shows it in the booking UI under Guest Balance -- but it's not available via the API.
Request: Add a read-only field like total_guest_listing_fee to the GET /v2/bookings/{id} response.
Why it's useful: Any integration doing booking analytics, revenue reporting, or direct-vs-OTA comparisons needs this number. Right...
OR tracks the Guest Listing Site Fee (what Airbnb/Vrbo charge the guest) and shows it in the booking UI under Guest Balance -- but it's not available via the API.
Request: Add a read-only field like total_guest_listing_fee to the GET /v2/bookings/{id} response.
Why it's useful: Any integration doing booking analytics, revenue reporting, or direct-vs-OTA comparisons needs this number. Right...
Just took a look at the New Booking Overview Page.
You asked for comments/suggestions...
You really need to focus on reducing clicking around OwnerRez screens everywhere, and this layout, while improved, doesn't do that.
An example to make the point:
You have a 'Change/Move' button over on the top right side of the screen. Why?
If I want to change the check-in time, I should be...
On January 5th, 2026 we sent an email to our customers that currently have Converge as a payment processor in OwnerRez. Many have written back in our posted on other forums across the internet with questions and concerns. I wanted to take a minute to explain a bit further why the decision has been made to deprecate Converge as a Payment Processor in OwnerRez.
Converge Deprecation Update
Conver...
I’d like to propose a workflow improvement that would significantly streamline daily operations for OwnerRez users—especially those managing multiple properties, automations, and guest-specific workflows.
The Idea (Simple but Powerful)
Add a “Tasks” button or hyperlink directly within the reservation interface that allows users to:
*
View all tasks already associated with that rese...
