OwnerRez has partnered with Booking.com () to provide a channel integration () that allows OwnerRez users to distribute their existing property content, rates, rules, and availability directly to Booking.com and automatically receive booking, and if available, guest information, all within OwnerRez.
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Clear rules help manage expectations, maintain your property's condition, and ensure the safety and comfort of everyone involved. Effectively communicating your property's rules through rental agreements, guest communication, or house guides is essential to foster a positive guest experience and prevent misunderstandings during a guest's stay.
Before you dive into your Booking Rules options, be s...
Normally you have one primary guest that rents your property, handles all payments, and so on. But occasionally you have a group that wants to split the payments between several different credit cards.
OwnerRez does not support this automatically. However, it is possible to make it happen.
These instructions only apply to bookings where you control the guest payments. Many channel bookings (...
There are a number of ways you can answer guests and/or lead them through the booking process. It depends on how they contact you...
If they send you an inquiry by email (or call you by phone) you can create a quote and respond to them with the quote which will include links where they can accept, pay, sign your renter agreement online. Here are a few quick screenshots that show you what the guest...
We all want bookings - but how does a guest get there?
* Inquiry (#Inquiry)
* Mark as Spam (#inquiry-spam)
* Unavailable Dates (#inquiry-unavailable)
* Quote (#Quote)
* Filter Quotes (#filter-quotes)
* Booking (#Booking)
* Instant Bookings (#instant-bookings)
* Booking Information (#booking-information)
* Listing Sites and Masked Inquiries (#listing-sites-masked-i...
Sometimes a guest unfortunately needs to cancel a Booking. Here's how to handle that () .
Other times, a guest just wants to change the dates a bit, and here's how to handle that () .
But what about when neither of these is the answer? Sometimes, a guest cannot come during...
The OwnerRez system handles auto-cancellation and reminders about payments not received. Services for scheduled payments and security deposit collection, reauthorization, and release services occur at midnight in each property's timezone. The service operates around that time, so it may not exactly start at midnight, but any properties within that timezone will be queued up.
While collecting gues...
Even with default seasonal rates configured, users can use the Rates Calendar to review and adjust nightly rates, quickly spotting gaps and setting prices for those dates to raise or lower rates and change nightly rules.
Users can first import and export rates () and then edit them directly in the Rates Calendar. For more information, see our...
While the Rates Calendar () lets you set Minimum, Maximum Nights, and Changeover Rules, that's not all. Review our Property Rules Overview () support article to make sure you've configured all your property rules.
Also, check out our Navigate the Rates Calendar (
Just took a look at the New Booking Overview Page.
You asked for comments/suggestions...
You really need to focus on reducing clicking around OwnerRez screens everywhere, and this layout, while improved, doesn't do that.
An example to make the point:
You have a 'Change/Move' button over on the top right side of the screen. Why?
If I want to change the check-in time, I should be...
On January 5th, 2026 we sent an email to our customers that currently have Converge as a payment processor in OwnerRez. Many have written back in our posted on other forums across the internet with questions and concerns. I wanted to take a minute to explain a bit further why the decision has been made to deprecate Converge as a Payment Processor in OwnerRez.
Converge Deprecation Update
Conver...
What does it do better than hostaway? The app is so tiny it's hard to use, wouldn't be as bad if you could quickly link to individual monthly calendars.
I know about the small fee hostaway charges for direct bookings, and their inbox isn't the best. Haven't been able to try ownerrez new inbox because not yet API connected.
I really like that it's privately owned, other than that hoping so...
Hi Tim,
You're right. Nothing would be as good as having automatically adjusted payment schedules based on the date of booking relative to the arrival date, no question. I was just hoping that there would be some way to minimize the work involved as things sit now.
I don't think you need to have different quote templates. I explain different payment schedules to my guests with every quote,...
4) Way too much unnecessary clicking when navigating. - not sure what you mean - seems subjective
Just have to chime in on this one, as it is a major frustration for me in OwnerRez. It is not subjective at all.
By any measure, it takes way too much clicking around to do anything in OwnerRez.
Just look at Changing Charges on a reservation or quote.
First you have to click 'Charges'...
