Host reviews of guests help future hosts assess reliability, communication, and rule compliance, promote accountability, and encourage respectful behavior across the Airbnb community. This support article covers the process of reviewing your Airbnb guests. Learn more about the power of reviews by reading our Reviews Overview support article.
Host Reviews for Airbnb Guests
Users can leave a host review for their Airbnb guests by navigating to the Booking > Review tab, and clicking on the + Record New Review button.
Users can add optional text comments (50 characters maximum) when rating guests with 1 to 5 stars across three categories: Cleanliness, Communication, and House rules. If fewer than 5 stars are given, hosts must select at least one descriptive tag.
Delayed Posting of Bad Reviews
Ever wanted to write a negative Airbnb review but feared retaliation? Owners sometimes skip reviews to avoid negative feedback. If only you could delay posting until just before the 14-day deadline, when guests can't respond. Airbnb reviews are only allowed within 14 days of departure.
You can delay posting a bad or negative review that will hold your Airbnb reviews until 3 minutes before the 14-day deadline expires, then send them to Airbnb. You can also cancel an automatic review by following the instructions in the Cancel an Automatic Review support article.
Navigate to an Airbnb booking in OwnerRez and start writing a review. At the bottom, under Delay Posting? section, select the Delay posting until right before the deadline..."
A couple of common questions on delayed reviews:
- Can I delay posting a good review? You can technically delay posting a review, but it’s not sensible. For positive reviews, send them immediately to encourage the guest to reciprocate. Only negative reviews should be delayed to avoid guest responses. If you must delay a good review, select the "negative review; delay posting" option.
- Will this prevent the guest from writing a review? All Airbnb guests can write reviews anytime. If they review first, the delay feature doesn't matter; their review posts normally. Your review, if delayed, won't affect theirs. The delay is just a timing trick to post before they write theirs. If they remember, delayed posting doesn't help.
- Does this change how my review is shown on Airbnb? No. It's just like any other review you would post, only we wait a certain length of time before sending it.
- What if I write the review on Airbnb? This feature only works on the OwnerRez side when using a channel integration. If you write a review directly in Airbnb's control panel, it will be posted immediately.
- How much time will the guest have to write their review after the delayed one is posted? We send reviews about 3 minutes before the 14-day deadline. Airbnb then notifies the guest, who must be near their phone, see the review, open the window, and write their own—all within 3 minutes. Most likely, they can't do all this in time.
- Can you shorten the buffer time at the end? Make it 1 minute before the review period ends? Computer networks and servers are not always aligned, and the review process might be queued on Airbnb's side. A 3-minute window is warranted to give hosts enough time to review without risking failure near the 14-day deadline. We monitor this feature's success and failure. If guests see negative reviews and respond before 14 days, let us know.