Normally, you have one primary guest who rents your property, handles all payments, and so on. But occasionally, you have a group that wants to split payments across several different credit cards. OwnerRez does not support this automatically. However, you can do this by following the instructions on this support article.
These instructions apply only to bookings where you control guest payments. Many listing channels (e.g., Airbnb, Booking.com, etc.) retain all credit card and payment information for bookings made through their channels. These instructions do not apply to bookings of this sort; you'd have to work with the channel to arrange a split payment.
Quotes & Bookings
OwnerRez cannot track split payments for quotes because what do we do if one person has paid and the second has not? Is it still considered a quote since money was paid?
Before making any split payments, the booking must be confirmed, not just a quote. Have the first guest complete the booking process, make their first payment, and sign the rental agreement. This creates a finalized booking in OwnerRez.
If the cost split means your normal rules would require the first guest to overpay, you can adjust the required amount in the quote before they book.
Example: Your regular terms are 50% upfront, and 50% 30 days before arrival. Your guest wants to split the bill 3 ways.
Solution: Create a quote for them. Under the Quote's Rules tab, change the First Payment rule to be 33% required up front, instead of 50%.
Navigate to the Quote > Rules > Change button > First Payment > Amount, and change the percentage.
Request Payments
Once the booking has been finalized, you can collect payments from the other guests by navigating to the Booking > Transactions tab and from the Request dropdown list select Request Payment.
On the Request a payment from... page, select A specific amount of: and click Compose Email.Be sure to update the TO name and email address to the next guest's name and email address. Alternatively, the email can go to the original guest, who can forward it on to their travel buddies.
However many splits you have, you can send multiple request emails. Just repeat this step as many times as required.
Schedule Future Payments & Security Deposits
Once a guest has made a payment, their credit card information is stored by OwnerRez, allowing you to use it again for scheduling future payments or security deposits.
By default, the security deposit will be charged to the first guest's credit card, but this can be changed.
Example: A guest wants a 2-way split. But they are making their reservation 6 months in advance, and want to collectively pay half now and half 30 days in advance.
Solution: Change the Quote Rule First Payment, as described in Quotes & Bookings above, to 25%. (That's half of the normal 50%.)
Once they've paid and a Booking has been created, send a payment request for 25% to the second guest.
Then, once both have paid, schedule an additional 25% payment for guest #2 31 days prior to arrival.
There is an automatic schedule of a Remaining Balance payment for guest #1, 30 days prior to arrival - which by then, should be the 25% that's left after all the other payments have been collected.