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  • Blog

    March is a month of transition. 🌱 We're stepping out of winter and into spring and summer, which means the busy season is right around the corner for many vacation rental markets. Now is the time to make sure your systems are fully built out and optimized for performance. A little attention now can make a big difference once bookings start picking up.

    This month, we'll be hosting OwnerRez demos,...

  • Core Concepts » Bookings, Quotes, Inquiries » Quotes

    Quotes let guests follow the checkout process. Using OwnerRez quote acceptance ensures a signed agreement, payment, and scheduled security deposits. OwnerRez suggests directing guests to book this way, via a quote or a Book Now widget.

    If a guest wants to book by contacting you, create and send them a quote, then have them complete the checkout process using the link in the quote email. You can...

  • Core Concepts » Rates » Seasonal Rates

    Seasonal rates maximize revenue during high-demand periods while maintaining occupancy year-round. They capitalize on peak travel times, holidays, and local events, ensuring competitive pricing that reflects market demand and helps cover operational costs during slower periods. Seasons () specify a time period determined by a specific date range.

    Recurring seaso...

  • Updates & Archives » Changelog » 2026

    New Features

    * Add Broadcast functionality allowing hosts to send Channel and/or SMS messages to multiple current bookings at once
    * Add option to skip automatic 5-star host reviews for bookings with negative sentiment (Rezzy AI premium feature required)

    Enhancements

    * Improve Unified Inbox filters
    * Add property tag filter to reports
    * Add Statement Tax warning when previewing owner stat...

  • Core Concepts » Quality Center

    The OwnerRez Quality Center is a consolidated dashboard designed to give hosts a centralized view of their property quality metrics. Rather than navigating across multiple sections of the platform, hosts can access review management, listing quality analysis, and guest sentiment analysis — all from a single location. This unified approach streamlines the process of monitoring and improving the over...
  • Integrations

    OwnerRez excels in many areas but may not cover everything you need. That's where integrations come into play. OwnerRez has partnered () with numerous reputable third-party companies with expertise in different fields to provide valuable features for managing your vacation rentals. Having options allows you to select the best solution for your specific needs w...
  • Channel Management » Channel Integrations » Airbnb

    Airbnb encourages hosts and guests to leave reviews () , but many guests don't. Writing a review first can prompt guests to leave their own reviews. OwnerRez allows you to automate Smart Reviews for guests () , and we've added Airbnb Review Tags (not to be conf...
  • Property Management » PMv2 » Statement Views

    The Property Management Statement Views offer users significant flexibility in configuring their Owner Statements, including the option to create custom formula columns. As you create your statement view for your customized Owner Statements () , use the built-in columns/formulas listed below, or create your own custom f...
  • Pages

    Join us for a live webinar on the Confirm & Pay guest form and the PayPal integration inside OwnerRez. In this Focus Session, we'll walk through the improved Confirm & Pay form, designed to streamline reservations, reduce emails, capture guest information, and enable instant confirmations so guests can book 24/7. We'll also cover what's new with the upgraded PayPal integration, including support fo...
  • Forums

    When a guest sends an inquiry or even instant books, our automated message trigger fires off our standard response (as intended/expected). However, then Rezzy cannot suggest a draft reply to the guest's initial message since theirs is no longer the most recent in the thread. This should be corrected so that Rezzy automatically looks for the last message by the guest in order to draft a reply, regar...
  • Forums

    When we schedule emails, the table displays very limited information. At a minimum, it should show the scheduled send date/time.

    This is a core use case for me: I schedule payment reminders for rolling monthly bookings. I’ve been able to leverage OwnerRez for this workflow, but regardless, if an email is triggered by a scheduled timer, the scheduled date/time should be visible in the table so we...

  • Forums

    I've noticed that in the few weeks, the servers seem to be dragging along. We are having trouble getting booking in and since that's pretty much the whole point of a PMS this is a pretty serious issue. 

    Any updates from Owner Rez?

  • Forums

    Hi Roseberry Cabin,

    You can edit the guest's contact info using the three dots in the Contact Info panel here:

    Are you viewing from a PC or mobile device? If you could provide some screenshots that would give us a better idea of how things look on your end.

    On a computer, you can zoom in by holding Ctrl (Windows/Linux/Chro...

  • Forums

    Ah! That is not very intuitive at all so good work finding that, Alece! And thank you so much for pointing me in the right direction. :) by Megan H (/forums/users/347369935) – Feb 18, 2026 6:48 PM (UTC)

    But this is EXACTLY what I was talking about in the first post!

    I am constantly referring to that email history screen! It used to be one click to get to it. Now it's buried FOUR clicks aw...

  • Forums

    One of our Dev's mentioned one another option in case you would rather not delete the registration number from the property description (even though it is only there for the hosted website feed).  You might be able to add a little CSS.

    > #registration,#registration + dl {  display: none !important;}

  • Forums

    I hope they continue refining the new look. On a laptop there is SO MUCH "white space". It needs to be tightened up, IMHO. 
    I'll have to get used to the guest's contact info being sent to the bottom right corner.
  • Forums

    That is correct.  There is no 'Staff' access setting to exclude financial information.  Only 'Portal' users have restrictions to booking financial info.

    A Limited Staff Account in OwnerRez provides access to core booking and guest management functions, but with restrictions compared to full admin access. Here's what a limited staff member can do:

    What Limited Staff Can Access:

    * View an...

  • Forums

    Great suggestion—thanks for submitting! Know anyone else who'd benefit from this? Send them the link so they can add their vote and show there's interest in making this happen.
  • Forums

    I'm wondering if there could be an email address associated with our account that we could copy on emails that would then import the communication into OR. It could match it up based on the guest's email address. This would allow the history of all communication to be in OR, even without a true unified inbox. Just an idea so we don't have to jump back and forth from OR to a separate email inbox to...
  • Forums

    It would be nice able to link messages directly into a What's App business account A cheap alternative to sms messages.