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yes, please! We implemented a workaround last fall that functions but is not ideal because it's dependent on human interaction with it.  There's a lot of room for mistakes.

Here's how it goes: A guest books and adds on a surcharge such as a spa treatment, intimacy kit or artisan snack basket. Each day, multiple times a day, our staff checks the list version of the bookings to determine if we ha...

I've been monitoring all the comments all day on the OwnerRez FB Support Group as well as this forum and assumed that when integrated with GVR that I would receive the same Pet Fee error that everyone else has been receiving.  But to my surprise, I didn't receive the error.

We rolled out some changes mid-day, in response to what we were seeing, to change the "pet fee" validation issues.  That...

I'm not Scott, but I went back three pages and didn't find a 'Scott' so I'm assuming the question is for me. I mentioned the high rate of success we have with closing inquiries that come through our website when folks find us via Google.

I hate to admit it, but I have been rather delinquent in finding out and tracking where, why and how these guests find us on Google. All I can tell you is that...

Unfortunately, where field codes are not available in messages of certain types, it's because this is not possible, because of the nature of the fields.

Let's consider your specific example - a booking template does not allow the use of rental agreement related fields.  While for most clients, most bookings only do have one (or no) rental agreement, that is not a limit of the system.  It is pos...

Hi Greg,

Thanks for the feedback.

On number 2...

We do support multiple rate periods throughout the year. You can set as many as you want. Here's how...

Open your Properties (here's the direct link: ) and click on the property you want to adjust. Click the Rates menu. Notice the "Rate Overrides" section underneath the Default Rates? You can add as many as...

Not quite sure what to do with this. I have 3 properties, so I cannot sync with VRBO and Flipkey/TA?

What should i be doing and how often to keep them in sync?

"For channels that aren't API integrated, identifier mapping allows you to match listing numbers from the channel to properties in OwnerRez. This information is used to match up inquiries, review imports etc. from the listing site with th...

JTVRs - my thoughts

1) Agree, it's a minor annoyance. My practice is to keep OR open in two tabs in Chrome. One for the My Booking Area and the other for the Forum. And I've learned to get to the Forum by going to ownerreservations.com and clicking on Forum.

2) I never use that search, but for me it works to find the guest last name. But I never know the guest's last name so not super useful....

We don't think having a customer entering a 10-digit code when they arrive at a new place and it's dark and raining.is a good experience. We'll need to manually set all the codes to 4 digits in which case the autogeneration doesn't buy us much. When do you expect autogeneration of 4-digit codes to be available?

Randy

Oh, so you want still random codes but just 4 digits?

@Ross - there's a mid...

I have a RemoteLock and love it!!

There are two analog models that generate codes without the need for wifi (RL2000 and RL4000). I've had the RL2000 for a year and it's been so convenient for guests to enter the key and enter the house. In my home's area, we're prone to afternoon thunderstorms during the summer months so the electricity/wifi often gets knocked out temporarily which is why I wasn'...